Mainframe QA and Production Support Specialist
Resume:
**** ******** ***** ****. ************, IN.
Ph: 317-***-**** ***********@*********.***
Public Trust Security Clearance issued Aug. 2024
Transportation Worker Identification Credential (TWIC) Issued Jan. 2023
Employment Objective:
PROFESSIONAL SUMMARY:
Over twenty years of Information Services experience including Business Analysis, Production Support, Software Testing creating test cases and Software Programming.
Experienced in gathering, defining, and analyzing functional and technical requirements
Experienced in System Integrated Testing (SIT), System Acceptance Testing (SAT) and User Acceptance Testing (UAT)
Experienced in the design of complex test scripts and test plans
Participated in daily meeting for Change Management, Testing Quality Assurance, and Production Software corrections.
TECHNICAL SUMMARY:
Remedy, Service Now, Office365, TSO/ISPF, FTP, SFTP, Direct Connect, OMEGAMON, VIEW, z/OS,
VSAM, JCL, CA7, Control-M, COBOL, PROCs, DB2, CA Librarian, ESP, CICS, RACF, Z/OS
Quality Center, ALM, MVS/ZOS, TPX, JCL, CICS*, VTAM, VSAM, JES2, JCL, SAR, ROSCOE, IOF/ISPF/PDF/SDSF, CA-7/CA-11, NDM, DB2, OPSMVS, SYSVIEW, AUTOMATE, ENDEVOR, DB2 PLATINUM, DFHSM*, CYCLVIEW, MICROSOFT TEAMS, SERVICE POINT, CONTROL-M, Tivoli, CLARITY, FUEL, ZSCALER, Microsoft suite, WINDOWS PRODUCTS, CA-View (SAR). IMS, SQL, PowerShell, Python
PROFESSIONAL EXPERIENCE:
FISERV Indianapolis, IN JAN 2024 to Jun 2026
Quality Assurance / Mainframe Production Support
Performed quality assurance and production validation for Mainframe batch processing using ESP and Control-M scheduling tools.
Monitored daily production batch cycles across multiple LPARs, ensuring successful and timely completion of scheduled jobs.
Identified, analyzed, and resolved JCL errors impacting application and batch processing.
Validated batch job execution, dependencies, and processing results to ensure production schedules completed successfully.
Investigated production issues and performed first-level troubleshooting to minimize processing delays and disruptions.
Maintained daily processing logs and updated system documentation to support operational and QA processes.
Participated in Batch Production conversion testing by executing and validating parallel batch cycles and comparing processing results.
Supported production conversion activities by monitoring parallel processing and identifying discrepancies or processing issues.
Assisted with Disaster Recovery testing and validation, including first-level customer support and issue resolution.
Collaborated with production support and application teams to troubleshoot batch-processing issues and ensure system stability.
Managed and optimized enterprise batch workloads using AJF, leveraging ControlM and Tivoli scheduling tools to coordinate, monitor, and troubleshoot jobs across both mainframe and clientserver environments for reliable endtoend processing.
MODIS / IPL Sep 2022 to Dec2023
Production Support / QA Analyst Mainframe Testing
Responsibilities included the analysis of business requirements for both large and small projects, follow through with the design, coding, testing, documentation, and the implementation of software solutions with minimal supervision
Participated in Batch Production conversion testing by executing and validating parallel batch cycles
Monitoring daily batch cycle and JCL correction of mainframe system application processing.
Participated in user acceptance testing, report issues and test results as required.
Maintaining daily processing logs, and system processing documentation.
Conducted mainframe testing of file formats changes and new files, new reports, old reports’ layout changes, statement changes and rule changes for generation of these documents.
Monitoring and JCL correction of mainframe system application processing.
Monitoring of production batch cycle and assuring a successful completion between multiple LPARs
Maintaining daily processing logs, and system processing documentation.
Performed data validation and mainframe testing in interactive mainframe environment.
Managed and optimized enterprise batch workloads using AJF, leveraging Tivoli scheduling tools to coordinate, monitor, and troubleshoot jobs across both mainframe and clientserver environments for reliable endtoend processing.
TSO / ISPF, MVS / JES2 / JCL, PROCs, DB2, MS Office, Control/M, SDSF, CA7, ZEKE, Tivoli, ZEBB, Service NOW
CSCI Consulting Servicers/ Department of Defense (DoD) Mar 2018 to Aug 2022
QA Analyst Mainframe Testing
Developed and maintained applications using COBOL and SQL, with hands-on experience supporting Micro Focus COBOL applications in an ALM environment.
Analyzed software applications and gathered business requirements by collaborating with stakeholders and reviewing system functionality.
Prepared charts, diagrams, and technical documentation to support problem analysis and presented recommendations for solution design.
Created test data files from VSAM and DB2 database tables to support system, integration, regression, and user acceptance testing.
Developed and executed testing criteria to validate modifications to major finance and accounting automation systems, ensuring compliance with user needs and system requirements.
Estimated testing impacts and developed testing strategies, execution plans, system test plans, and detailed test scripts for new, enhanced, and existing functionality.
Executed functional, integration, regression, system, and end-to-end testing to verify that applications met defined requirements.
Assisted customers and business users with System Acceptance Testing (SAT) and User Acceptance Testing (UAT).
Developed and maintained automated testing frameworks and automated test suites to improve test coverage and execution efficiency.
Performed configuration management and production library conversion from CA Librarian to CA Endeavor.
Supported maintenance and modification activities for Micro Focus COBOL ALM applications.
Utilized MVS/JES2, JCL, TSO/ISPF, VSAM, CICS, DADS, DB2, Control-M, Micro Focus COBOL, and mainframe QA tools to develop, test, troubleshoot, and support system changes.
Prepared test scenarios, validated application results, documented defects, and supported issue resolution throughout the software development life cycle.
Applied knowledge of AS400/RPG programming to support legacy-system analysis and integration activities.
Supported API development and testing using web technologies including HTML, CSS, JavaScript, and jQuery.
WPS Wisconsin Physician Services / Madison, Wisconsin Jan 2017 to Mar 2018
QA Analyst Mainframe Testing
Responsibilities included the analysis of business requirements for both large and small projects, follow through with the design, coding, testing, documentation, and the implementation of software solutions with minimal supervision.
Prepared charts and diagrams to assist in problem analysis and submitted recommendations for solution. Prepare and creating test data files from VSAM and DB2 database tables.
Prepared program specifications and diagrams and developed coding logic flowcharts.
Develop and maintain data-driven automated tests.
Working in a Software Development team (iSeries COBOL) environment to deploy software solutions for projects, shared technical information and interfaced with business lines and Application Developers in the development and support of the assigned software solutions.
Modified and tested SQL statements for existing software applications and reports.
Made corrections and/or updates to existing applications and reports to conform to current Health Care standards.
Tested the results for accuracy according to the specifications. Experienced with UAT, TFS, MTM within the Agile environment.
Competent to work at the highest technical level.
Analyzed and evaluated existing proposed systems, and devised computer programs, systems and related procedures to process data.
Utilizing appropriate software tools to ensure complete testing of the system changes, MVS/JES2, JCL,
VM, CMS, TSO/ISPF, VSAM, CICS, DADS, DB2, Mainframe Q/A
United Health One, Indianapolis, IN Aug 2014 to Dec 2016
QA Analyst Mainframe Testing/ Production Support
Responsibilities included the analysis of business requirements for both large and small projects follow through with the design, coding, testing, documentation, and the implementation of software solutions with minimal supervision.
Create and execute test cases, test scenarios, and test scripts for system, functional, integration, regression, and UAT testing.
Prepared program specifications and diagrams and developed coding logic flowcharts.
Worked with software developers in a team environment to deploy large software projects and Annuity products, shared technical information and interfaced with business lines and application developers in the development and support of the assigned software solutions.
Modified and tested SQL statements for existing software applications and reports.
Made corrections and/or updates to existing applications and reports to conform to current Health Care standards.
Tested the results for accuracy according to the specifications. Experienced with UAT, TFS, MTM within the Agile environment.
Defined specifications for complex operating software programming applications and modified/maintained existing applications using engineering releases and utilities from programs.
Competent to work at the highest technical level.
Analyzed and evaluated existing proposed systems, and devised computer programs, systems and related procedures to process data.
Responsible for encoding, testing, debugging, and installing the operating programs and procedures in coordination with computer operations and user departments.
Utilizing appropriate software tools to ensure complete testing of the system changes, MVS/JES2, JCL,
VM, CMS, TSO/ISPF, VSAM, CICS, DADS, Mainframe Micro Focus COBOL Programming & QA and CA7, Service NOW.
Department of Defense (DFAS), Indianapolis, IN Dec. 2009 to Aug. 2014
Mainframe Unit Testing of Application Solutions / Production Support
Project: Financial Application
Responsibilities included the analysis of business requirements for both large and small projects, follow through with the design, coding, testing, documentation, and the implementation of software solutions with minimal supervision.
Create and execute test cases, test scenarios, and test scripts for system, functional, integration, regression, and UAT testing
Analyzed functional and technical requirements to an existing automated system to determine proper testing and validation criteria for new developmental or modification changes that ensure changes meet mission objectives
Responsibilities included the Information Technology Quality Assurance experience of performing System Integrated Testing (SIT), and supporting System Acceptance Testing (SAT); User Acceptance Testing (UAT)
Created, documented, and executed test plans and test scripts and provided testing impact analysis for changes and enhancements.
Developed the execution of testing criteria necessary to validate modifications made to major finance and/or accounting automation information systems to ensure the delivered products meet user needs and systems requirements
Performed the estimation of testing impacts and developed ideas and plans for testing strategies and test execution; created system test plans and detailed test scripts to test new, enhanced and/or existing functionality (regression testing); executed tests to ensure system adhered to requirements; and aided customers in performing System Acceptance Testing (SAT).
Prepared system documentation for purposes of improving software quality assurance processes in accordance with acceptable industry standards
Utilizing appropriate software tools to ensure complete testing of the system changes, MVS/JES2, JCL,
VM, CMS, TSO/ISPF, VSAM, CICS, DB2, DADS, HP Quality Center, Mainframe QA, HP ALM/QC and CONTROL/ M, MQ.
EDS Corp @ Department of Defense (DFAS), Indianapolis, IN Jun. 2008 to Dec. 2009
Mainframe Testing / Production Support Scheduling
Partnered with technology groups to define business requirements, performed user acceptance testing and implemented complex changes.
Worked independently with considerable latitude, compiled, analyzed, and interpreted data to make strategic and tactical recommendations to business managers.
Used statistical analysis to solve complex operational, systems-related and/or customer issues with possible financial risk.
Created and maintained databases using data from multiple sources.
Applied complex statistical data to business strategies and presented recommendations to senior management
Managed complex production efforts and large projects requiring the coordination of resources, budgets, and deadlines
Provided on call support for the daily production cycle consisting of JCL ABEND corrections, and COBOL Release implementation.
Facilitated communication to resolve problems and advance strategies.
Utilizing appropriate software tools to ensure complete testing of the system changes, MVS/JES2, JCL,
VM, CMS, TSO/ISPF, VSAM, CICS, DADS, and CONTROL/ M.
Unisys Corp / Eli Lilly and Company, Indianapolis, IN Dec. 2007 to Jun 2008
Mainframe Testing / Production Support Scheduling
Operated and monitored the processing of daily production schedules and backups for the batch processing on the mainframe and AS/400 systems, to include mainframe JCL corrections and abend restarts through Control/M scheduling package, in a mainframe / Windows PC environment.
Other responsibilities included the monitoring of VAX and an array of client servers and provide Tier 1 level support.
Monitored the control of electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
Entered commands at a computer terminal and set controls on computer and peripheral devices.
Monitored and responded to operating and error messages.
Mainframe OS/390
Northrop Grumman Crop., Indianapolis, IN Mar. 2005 to Dec. 2007
Mainframe Testing / Production Support Scheduling
Partnered with technology group to define business requirements, perform user acceptance testing, and implement complex changes.
Operated and processed online information for the City of Indianapolis & Marion County for all agencies, to include Mainframe JCL corrections and abend restarts through Control/M scheduling.
Worked independently with considerable latitude; compiled, analyzed, and interpreted data to make strategic and tactical recommendations to business managers.
Responsibilities were to develop, modify, edit, unit test, compile, analyze and the documentation of MicroFocus COBOL programs, using statistical analysis, solve complex operational, systems-related and/or customer issues with possible financial risk.
Created and maintained databases using data from multiple sources.
Applied complex statistical data to business strategies and presented recommendations to senior management in a meaningful format.
Managed complex production efforts and large projects requiring the coordination of resources, budgets, and deadlines.
Facilitated communication to resolve problems and advance strategies.
SBC / Ameritech, Indianapolis, IN Aug. 1999 to Jan. 2005
Mainframe Testing / Production Application Support
Analyzed business requirements for both large and small projects, following through with design, coding, testing, documentation, and implementation with minimal supervision.
Developed, modified, edited, unit tested, compiled, analyzed and the documentation of Micro Focus COBOL programs, utilizing the SDLC methodology within the Endeavor environment.
Designed MicroFocus COBOL software specifications from written specs and developed and/or modified COBOL programs & PROCs
Edited, tested, and modified DB2 and IMS database applications that were modified from previous release versions
Provided 24/7 on call production support of the batch daily processing cycle
Debugged IMS program failures, DB2 program failures, and any JCL errors, and correct the Cobol II application and recompiled if needed, also created VSAM files and applications that were utilized by CICS online applications
Worked cohesively with a team, shared technical information, and interfaced with business lines and Application Development in the development and support of assigned software systems.
Resource Solutions, Inc., Omaha, NE Dec. 1996 – Jan. 1999
Mainframe Testing / Production Scheduling
Developed, modified, edited, unit tested, compiled, analyzed and the provided documentation of COBOL programs, including the Production Support of an IBM mainframe OS390 and Network client server systems
Formulated/defined specifications for complex operating software Testing applications or modified/maintained complex existing applications using engineering releases and utilities from programs.
Competent to work at the highest technical level.
Analyzed and evaluated existing or proposed systems, and devised computer programs, systems, and related procedures to process data.
Prepared charts and diagrams to assist in problem analysis and submitted recommendations for solutions.
Prepared program specifications and diagrams and developed coding logic flowcharts.
Encoded, tested, debugged, and installed the operating programs and procedures in coordination with computer operations and user departments.
EDUCATION:
Kaplan University
B.S. Degree in Information Systems Technology.
Kaplan University
A.A. Degree in Information Systems Technology.
Kaplan University
Certification in Software Programming
ITT-Tech Indianapolis
ITT-Tech Software engineering program. (Transfer)
linkedin.com/in/carlton-riley-34b36639
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