Shift Manager and Deli Cook

Kimberly Lawson

Baltimore, MD ***** +1-443-***-**** ***********@*****.***

Professional summary

Reliable professional with experience as a Sales Associate and Shift Manager, skilled in customer service, cash handling,

and team leadership. Demonstrated ability to manage store operations, maintain accurate records, and ensure a clean,

efficient work environment. Adept at multitasking and delivering high-quality service in fast-paced settings.

Work authorization

Authorized to work in the US for any employer

Work experience

Deli Cook

Grauls Market Towson, MD

September 2024 to Present

Prepare gourmet deli meals serve customers and interact with customers

Shift Manager

McDonald's Baltimore, MD

September 2019 to August 2024

• Oversaw daily shift operations by opening the store, managing safe counts, and ensuring accurate data entry to

maintain compliance and operational efficiency.

• Prepared food and served customers efficiently, achieving high service standards and ensuring timely order fulfillment

in a fast-paced environment.

• Processed customer orders and payments accurately, contributing to smooth transaction flow and positive guest

experiences.

• Maintained a clean and organized work environment, supporting health and safety standards and enhancing team

productivity.

Loader/Unloader

UPS Baltimore, MD

March 2016 to July 2019

Load unload trucks with packages and sort packages by zip code or color maintainer a clean work area

Education

Junior High School Education

Francis M. Wood Alternative High School Baltimore, MD

Skills

Retail sales Restaurant management Time Management Shift Management

Sanitation Procedures Staff Scheduling Food Handling Serving Retail math Heavy lifting

Food Safety Team management Teaching Sales Food Service Supervising experience

Inventory Management Order Processing Stocking Interviewing POS

Restaurant experience Leadership Basic math Communication skills Customer service

Cash register Cash Handling Loss Prevention

Certifications and licenses

Driver's License

Food Handler Certification

January 2022 to December 2026

ServSafe

January 2021 to February 2025

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