Customer Service Assistant Retail Sales Professional

MBUTHI NICOLE NJERI

Phone: 072******* Email: *************@*****.*** Languages: English, Swahili

PERSONAL PROFILE

A confident, dynamic, and customer-focused retail and customer service assistant with extensive experience in point-of-sale support, product promotion, and store operations. Recognized for exceptional interpersonal skills, maintaining strong client relations, creating attractive product displays, and consistently driving sales performance in fast-paced retail environments. CAREER OBJECTIVE

To leverage my proactive sales expertise, client engagement capabilities, and background in Information Technology to deliver top-tier customer service, improve store productivity, and contribute positively to an ambitious organization.

WORK EXPERIENCE

Sales Assistant – Bata Feb 2024 – Mar 2025

Welcomed store visitors, guided customer choices, and processed counter purchases using modern point-of-sale systems.

Participated actively in stock counting, inventory replenishment, and keeping retail spaces clean and organized.

Depot Sales & Customer Service Representative – Farmers Choice May 2025 – Nov 2025 Managed daily customer transactions, order processing, and product inquiries with efficiency. Maintained systematic sales records, monitored depot stock levels, and reconciled daily revenue. Handled client feedback professionally, ensuring swift conflict resolution and high client retention. Sales Assistant – Tiffs Collection Boutique Jan 2026 – Aug 2026 Provided personalized assistance to clients, making tailored fashion recommendations to enhance overall customer satisfaction.

Maintained attractive visual merchandising and product displays aligned with boutique standards. Achieved monthly sales targets through upselling techniques and dedicated customer follow-ups. EDUCATIONAL BACKGROUND

Certificate in Information Technology – Kivuli College 2023 – 2024 Kenya Certificate of Secondary Education (KCSE) – Kanjeru Girls High School 2019 – 2022 Curriculum Vitae - Mbuthi Nicole Njeri Page 1 of 2 KEY COMPETENCIES & CORE SKILLS

Retail & Sales Operations

Product presentation & visual

merchandising

Upselling and consultative sales methods

Cash handling & basic record keeping

Technical & Communication

IT proficiency & computer literacy

Client relationship management

Active listening & dispute resolution

PERSONAL ATTRIBUTES

Customer-Focused: Approachable, empathetic, and dedicated to delivering a seamless buying experience for every client.

Self-Motivated & Reliable: Punctual and able to perform efficiently under minimal supervision while keeping focus on store metrics.

Adaptable Learner: Swift at mastering inventory catalogs, computer systems, and new store operating procedures.

Team Player: Works collaboratively with colleagues and management to meet collective store targets and customer service goals.

REFEREES

Mary Mbugua

Farmers Choice

Tel: 070*******

Tony Muli

AP Kiganjo

Tel: 072*******

Michael Mauko

Osen Concepts Kenya

Tel: 070*******

Curriculum Vitae - Mbuthi Nicole Njeri Page 2 of 2

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