Customer Service Representative, Hospitality to Healthcare
Resume:
Erin McHale
*********@*****.*** -813-***-****
Energetic and friendly bartender/server with over 10 years of experience in the food service industry.
Demonstrated proficiency in delivering exceptional customer service, managing multiple tables simultaneously,
and coordinating private events.
Experience
JULY 2019- OCTOBER 2026
SERVER: KIWAMI RAMEN & SUSHI- TAMPA, FL
o Provided attentive, personalized service to guests in a fast-paced, high- volume sushi restaurant.
o Served 50+ guests per shift while consistently maintaining top-tier reviews and guest satisfaction.
o Coordinated smoothly between the hot kitchen and the sushi bar to keep ticket times fast and orders accurate.
o Trained incoming front-of-house staff and managed large party events like birthdays and anniversaries to ensure seamless service OCTOBER 2018- OCTOBER 2019
LEAD BARTENDER: STONEWOOD GRILL AND TAVERN- BRANDON, FL o Poured classic and signature craft cocktails quickly and consistently during heavy weekend rushes.
o Trained and supervised new bartenders and barbacks on drink recipes, step-of-service standards, and safety.
o Managed weekly liquor, wine, and beer inventory audits and handled ordering with local distributors.
o Provided upscale, welcoming service that built a strong following of loyal neighborhood regulars
NOVEMBER 2014- NOVEMBER 2015
BARTENDER TOPGOLF-TAMPA, FL
o Handled non-stop drink orders across a massive facility, keeping ticket times fast during a high-pressure grand opening
o Balanced busy bar guests, heavy service-well tickets for bay hosts, and corporate events without losing speed or accuracy. o Worked with corporate trainers during soft openings to test the bar layout and fix workflow bottlenecks before launch.
o Ran a premium bar during the private VIP grand opening party, serving athletes, local dignitaries, and thousands of guests AUGUST 2012-NOVEMBER 2014
BARTENDER LEE ROY SELMON’S, BRANDON FL
o Managed a busy, high-volume bar during major sporting events, Buccaneers games, and intense weekend dinner rushes without losing speed.
o Learned a large menu of craft beers, signature cocktails, and Southern BBQ pairings to make fast, accurate recommendations to guests. o Kept the bar area clean, fully stocked, and organized while handling cash drawers and closing out accurate shift drops.
o Built a great rapport with game-day sports fans and local neighborhood regulars, helping create a welcoming, high-energy environment. MAY 2010- AUGUST 2018
SERVER TSUNAMI SUSHI AND HIBACHI- BRANDON, FL
o Earned a senior serving role through 8+ years of loyal service, regularly leading the team in sales and positive guest reviews. o Handled a massive dual-kitchen menu with ease, confidently handling allergies and helping guests navigate complex sushi and hibachi orders. o Flawlessly managed high-stress, 8-10 table sections in a fast-paced environment, keeping guest satisfaction high.
o Built a massive base of loyal regulars over 8 years by making people feel at home every time they walked in.
Education
MAY 2006
HIGH SCHOOL DIPLOMA, RIVERVIEW HIGH SCHOOL
o 4.9 GPA
MAY 2010
BACHELORS OF SCIENCE EXCEPTIONAL EDUCATION, UNIVERSITY OF CENTRAL FLORIDA
o 3.6 GPA
Skills
• High-Volume Bar & Floor Operations
• Regular Clientele Retention
• Upscale & Casual Service Pacing
• Menu Mastery & Memory
• Large Event & Party Management
• Strict Allergy & Dietary Awareness
• New Hire Onboarding & Training
• New Restaurant Opening (NRO) Experience
• Cash Drawer & Tip Auditing
• Inventory Control & Ordering
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