Mainframe Batch Monitoring Analyst

Shahed ul islam

Mainframe Operations / Batch Monitoring Analyst

************@*****.*** 701-***-**** Hyderabad, India https://www.linkedin.com/in/shahed-ul-islam-9ba995380 PROFILE

Mainframe Operations professional with 4+ years of experience in 24/7 production batch monitoring and Mainframe Operations Center support. Proven expertise in end-to-end batch operations, resolving production abends within SLA, coordinating with application and Infra teams, and supporting critical banking workloads. Strong exposure to incident management, console operations, IPL activities, DR tests, and system health monitoring in high-availability environments. PROFESSIONAL EXPERIENCE

Mainframe Operations / Batch Monitoring Analyst

Tata Consultancy Services (TCS)

02/2022 – Present Chennai, India

Client: HBCBS

•Performed 24/7 end-to-end monitoring of Mainframe batch operations in a high-criticality banking environment.

•Monitored Jobs using SDSF/TSO, ensuring adherence to application deadlines and SLAs.

•Resolved batch job abends by restarting, canceling, marking complete, or force-completing jobs as per operator instructions.

•Analyzed and resolved late and long-running jobs, identifying root causes and coordinating with application teams.

•Provided immediate fixes for production issues and resubmitted jobs to minimize business impact.

•Actively participated in Major Incident bridge calls, providing real-time updates and operational support.

•Coordinated daily with application, infrastructure, and client teams for batch issues and production support.

•Conducted system health checks and monitored alerts for resource contention and production stability.

•Changed job priorities and service classes for regions/jobs based on production requirements.

•Supported IPL activities for all LPARs during maintenance windows and assisted in IPL troubleshooting.

•Handled hardware-related incidents and raised service requests with the hardware vendor when required.

•Participated in Disaster Recovery (DR) tests, ensuring batch readiness and system availability.

•Managed adhoc demanding requests for jobs, applications, and special batch cycles.

•Prepared shift handover reports, batch status reports, and operational documentation.

•Attended daily huddles, change management meetings, and implementation discussions.

•Utilized HMC tool for system-related monitoring and coordination activities. EDUCATION

Bachelor of Engineering – Mechanical Engineering

Guru Nanak Dev Engineering College

2017 – 2020 Bidar, KS

TECHNICAL SKILLS

•Mainframe OS: z/OS

•Operations: Batch Monitoring, Job Restart, Cancel, Force Complete

•Incident Management: Major Incident Bridge Calls, SLA Handling

•Console Operations: system health checks

•System Tools: SDSF, CA7, JCL, HMC

•Production Support: Abend Analysis, Long-Running Job Investigation

•IPL & DR: IPL support for LPARs, Disaster Recovery Testing

•Reporting: Shift reports, batch status reports, documentation AWARDS

•Acquired T-Factor of 2.0 in TCS and have been marked as hi-talent.

•Appreciated and rewarded by the Senior Director of HBCBS in Tata Consultancy Services.

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