Customer Service and Hospitality Coordinator

Ashley Barrett

Byron, GA ***** +1-478-***-**** *****************@*****.***

Professional summary

Dynamic and resourceful professional with a Bachelor of Fine Arts degree and a minor in English seeking to leverage diverse experience in marketing, office administration, customer service, and sales to contribute effectively to a dynamic organization.

Willing to relocate to: Macon, GA - Warner Robins, GA Work authorization

Authorized to work in the US for any employer

Work experience

Cashier/Stocker (On-site)

Pet Supplies Plus Warner Robins, GA

July 2026 to Present

• Provide friendly and professional customer service by assisting customers with purchases, questions, and product needs.

• Operate the cash register and point-of-sale (POS) system accurately while processing cash, credit/debit, and other payment methods.

• Handle cash transactions, count change accurately, and maintain an organized and balanced register.

• Assist customers with locating pet food, supplies, and other products throughout the store.

• Maintain a clean, organized, and welcoming checkout area and sales floor.

• Stock, organize, and merchandise products to keep shelves presentable and properly supplied.

• Work collaboratively with team members to support daily store operations and provide an efficient customer experience.

• Follow company policies and procedures regarding customer service, cash handling, store safety, and loss prevention. Front Desk Associate (On-site)

Candlewood Suites Perry- National Fairground Area, by IHG Perry, GA June 2025 to September 2026

• Experience with applications such as Quore, Opera, Merlin, and Hotelkey.

• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service

• Managed high call volume, efficiently handling inquiries, reservations, and guest requests

• Maintained accurate records of room availability and guest accounts using computerized systems

• Provided recommendations for local attractions, restaurants, and transportation options to enhance guest experience

• Handled cash transactions accurately while following established procedures for billing and payment processing

• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business

• Collaborated with housekeeping department to prioritize room cleaning based on guest check-in/check-out times

• Collaborated with maintenance team to address any issues reported by guests promptly Hotel Front Desk Clerk (On-site)

Microtel Inn and Suites by Wyndham Perry, GA

May 2024 to June 2025

• Assisted guests with bookings, modifications, and local recommendations.

• Answered high-volume phone lines and responded to email inquiries promptly.

• Greet and assist an average of 80+ guests daily, providing warm welcomes and efficient service.

• Manage check-in/check-out procedures using the Sabre/SynXis program.

• Handle guest requests, complaints, and special accommodations to ensure satisfaction.

• Maintain accurate records, process payments, and reconcile daily cash reports.

• Collaborate with housekeeping and maintenance teams for room readiness and guest comfort. Customer Service Representative (Remote)

Crate and Barrel (Illinois Naperville, IL

September 2022 to January 2024

• Resolved conflicts with multiple customers simultaneously over live-chat, email, and phone.

• Utilized computer systems and search engines to address customer inquiries.

• Conducted research on complicated issues to provide comprehensive resolutions.

• Maintained a positive and courteous tone in interpersonal interactions, even when de-escalating intense customer displeasure.

Sales Associate (On-site)

Bath and Body Works Macon, GA

July 2021 to September 2022

• Utilized conflict de-escalation skills to address customer concerns.

• Quickly learned about products and systems.

• Established rapport with clients to enhance their shopping experience.

• Employed effective selling tactics and reinforced company policies with customers. Mercer Theatre Marketing Representative for Communication and Theatre Arts (On-site) Mercer University Macon, GA

August 2019 to May 2020

• Coordinated information with multiple organizations/businesses through email and verbal conversations.

• Utilized social media advertising with Facebook, Instagram, and Twitter to communicate with clients.

• Assisted in the production and placement of event marketing.

• Demonstrated practical experience with Microsoft Office, Excel, and Publisher. General Assistant for Art Department (On-site)

Mercer University Macon, GA

February 2016 to May 2020

• Itemized physical assets and aided in the execution of various events and on-campus classrooms.

• Managed various projects simultaneously with different timelines.

• Assisted faculty and students to obtain research materials through physical and digital archives. Office Assistant for Communication and Theatre Arts Dept. & Political Science Dept. (On-site) Mercer University Macon, GA

October 2017 to May 2019

• Worked on projects with a flexible schedule.

• Edited/created physical and digital assets for event venues.

• Conducted data entry and organization tasks.

• Engaged clients via in-person, phone, and email communications.

• Managed and worked alongside fellow employees to maintain the quality of venue events. Education

Fine Arts, English (Bachelor of Fine Arts)

Mercer University Macon, GA

August 2016 to December 2020

Skills

Providing product information Creative Writing Sales experience within hospitality industry Working with people with disabilities Conflict Management Microsoft Teams Customer complaint resolution Animal care Animal husbandry Filing Hotel and accommodations guest check-out Non-technical user support Microsoft Access Hotel experience Online retail experience Proofreading Social Media Management Power tools Record keeping Event customer service Handling customer inquiries Multi-line phone systems Transcription Making change Balancing cash drawers Phone communication POS systems Furniture store experience Office equipment routine maintenance Product marketing Customer communication Workday Agile Written communication Negotiation Leadership Updating inventory records Telecommunication Outbound calling IT iOS Mobile devices Food service Individual consumer customer service Keyword research POS Hotel and accommodations guest complaints handling B2C Mobile applications Problem management Telemarketing Pricing Live chat Operating systems Active listening Confidential information handling Social work Inventory management Hotel management Client interaction via phone calls Decision making Windows Banking Accounting Sanitation Receptionist experience within corporate industry Research Analysis skills Hotel and accommodations guest special request handling Photocopying Attention to detail Digital marketing Computer operation Facilities management VPN Mentoring Organizational skills Animal handling Scanning Computer skills Microsoft Publisher English File organization Microsoft Outlook Digital art In-person customer service Appointment scheduling Website management Microsoft Office Writing Skills Customer inquiry handling Event Planning Spreadsheet data validation Office Management Vendor relationship building Cleaning Sketching Management Data collection Veterinary experience Search engines Employee relationship building Customer relationship management Editing Restaurant experience Phone reception Information management Meeting scheduling Phone answering Supervising experience EDI Food safety Host/hostess experience Janitorial experience Adobe Photoshop Outdoor work Visual arts painting Cash handling Account management Hotel and accommodations guest luggage handling Event Marketing Email marketing Software troubleshooting Google Docs Call center

Administrative experience within retail industry Communication skills Front desk Hand tools Technical Proficiency Email customer support Data cleaning Order assistance Data entry Microsoft Excel Slack Marketing Customer service Office Administration Budget hotel experience New hire orientation Specialty store experience Client rapport building Google Drive Team management Upselling Local attractions guest recommendation Managing hospitality teams Hospitality management Ability to follow instructions Depositing cash Phone etiquette Product demos Microsoft Word Merchandising Events Management Foreign currency payment processing Greeting customers Landscaping Square (POS) Correspondence management Customer support Zoom Google Workspace Grammar Experience Graphic Design Administrative Experience - Administrative experience (3-5 years) B2B sales Hospitality Project team coordination Database systems Cash register Telephone systems Veterinary clinic experience Pet care Public speaking Inside sales Conducting sales calls Sales support Teamwork Order fulfillment Sales Direct sales Office supply management Productivity software Load & unload Multichannel marketing Database management Guest relations Operations management Guest services Professionalism Hotel and accommodations guest inquiries Hotel and accommodations guest check-in Data management Retail sales - Retail sales experience (3-5 years) Time management Passenger vehicle Food service management Customer relationship building Social media platforms Databases Typing

Certifications and licenses

Driver's License

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