Participant Services Specialist - Customer Support & Recovery
Resume:
Casey Jo Carney
Eugene, OR 541-***-**** **************@*****.***
Summary of Qualifications
● Proven ability to create and maintain a positive, productive work environment.
● Highly organized with strong attention to detail and ability to set priorities effectively.
● Resourceful, self-confident, and committed to delivering high-quality results.
● Experienced in customer service, Sales, Caregiving, Interviewing, and Food Service. Professional Experience
Interviewer – Venture Data, Eugene, OR
Apr 2025 – Present
● - Conducted structured interviews to gather data on technology needs, purchasing behavior, and product preferences.
● - Developed interview scripts, recruited qualified participants, and explained confidentiality and consent requirements.
● - Recorded and verified responses using surveys, CRM systems, and data-entry tools.
● - Asked follow-up questions while maintaining neutrality and data accuracy.
● - Identified customer concerns, product feedback, and market trends.
● - Escalated complex technical, service, warranty, and customer-experience issues.
● - Maintained organized, confidential interview records and documentation.
● - Met project quotas, quality standards, productivity targets, and deadlines.
● - Collaborated with sales, marketing, research, and support teams to improve customer insights.Caregiver – New Horizons, Eugene, OR
Feb 2022 – Aug 2023
● - Administered client medications and assisted with bathing, peri-care, and mobility needs.
● - Prepared meals, provided transportation, ran errands, and offered companionship.
● - Maintained a safe, clean environment through daily housekeeping.
● -Medically Complex Infant with Trisomy 13
● - Provided attentive, compassionate care for an infant with Trisomy 13 and complex medical and developmental needs.
● - Assisted with and followed individualized care plans and instructions provided by healthcare professionals and family members.
● - Performed delegated caregiving tasks within the scope of training and direction, following established safety and infection-control procedures.
● - Assisted with feeding, positioning, hydration, diapering, bathing, dressing, and personal hygiene.
● - Monitored the infant closely for changes in breathing, feeding tolerance, alertness, comfort, skin color, temperature, and overall condition.
● - Maintained accurate observations and communicated changes or concerns promptly to the family and appropriate healthcare professionals.
● - Assisted with medication-related care and other medically delegated tasks as directed and authorized.
● - Provided comfort measures, safe positioning, stimulation, and developmentally appropriate interaction.
● - Maintained a clean, organized, and safe environment and properly sanitized equipment and caregiving areas.
● - Assisted with medical appointments and communicated relevant observations and changes in the infant's condition.
● - Supported the infant's emotional and physical well-being while providing consistent, patient-centered care.
● - Demonstrated exceptional attention to detail, patience, reliability, discretion, and the ability to remain calm while caring for a medically fragile child.
● - Provided attentive, compassionate care for adults with complex medical, physical, and developmental needs.
● - Assisted with and followed individualized care plans and instructions provided by healthcare professionals, family members, and authorized care coordinators.
● - Performed delegated caregiving tasks within the scope of training and direction, following established safety, infection-control, and privacy procedures.
● - Assisted with meals, feeding support, hydration, positioning, mobility, transfers, toileting, bathing, dressing, grooming, and personal hygiene.
● - Monitored individuals closely for changes in breathing, appetite, swallowing, alertness, comfort, skin condition, temperature, mobility, behavior, and overall well-being.
● - Maintained accurate observations and communicated changes or concerns promptly to family members, supervisors, and appropriate healthcare professionals.
● - Assisted with medication-related care and other medically delegated tasks as directed and authorized.
● - Provided comfort measures, safe positioning, mobility support, companionship, and activities appropriate to each individual's abilities and preferences.
● - Supported independence, dignity, choice-making, and participation in daily routines and community activities.
● - Maintained a clean, organized, accessible, and safe environment and properly sanitized equipment and caregiving areas.
● - Assisted with medical appointments, transportation, scheduling, and communication of relevant observations and changes in the individual's condition.
● - Supported emotional and physical well-being while providing consistent, respectful, person-centered care.
● - Demonstrated exceptional attention to detail, patience, reliability, discretion, cultural sensitivity, and the ability to remain calm while supporting adults with complex needs. Private Caregiver – Independent, Eugene, OR
Feb 2019 – May 2021
● - Provided attentive, compassionate care for adults with complex medical, physical, and developmental needs.
● - Assisted with and followed individualized care plans and instructions provided by healthcare professionals, family members, and authorized care coordinators.
● - Performed delegated caregiving tasks within the scope of training and direction, following established safety, infection-control, and privacy procedures.
● - Assisted with meals, feeding support, hydration, positioning, mobility, transfers, toileting, bathing, dressing, grooming, and personal hygiene.
● - Monitored individuals closely for changes in breathing, appetite, swallowing, alertness, comfort, skin condition, temperature, mobility, behavior, and overall well-being.
● - Maintained accurate observations and communicated changes or concerns promptly to family members, supervisors, and appropriate healthcare professionals.
● - Assisted with medication-related care and other medically delegated tasks as directed and authorized.
● - Provided comfort measures, safe positioning, mobility support, companionship, and activities appropriate to each individual's abilities and preferences.
● - Supported independence, dignity, choice-making, and participation in daily routines and community activities.
● - Maintained a clean, organized, accessible, and safe environment and properly sanitized equipment and caregiving areas.
● - Assisted with medical appointments, transportation, scheduling, and communication of relevant observations and changes in the individual's condition.
● - Supported emotional and physical well-being while providing consistent, respectful, person-centered care.
● - Demonstrated exceptional attention to detail, patience, reliability, discretion, cultural sensitivity, and the ability to remain calm while supporting adults with complex needs. assistance. Customer Service Representative – FCR, Grants Pass, OR Aug 2014 – Oct 2017
● Resolved customer inquiries and issues during the first contact.
● Identified needs through active listening and effective questioning.
● Provided accurate information about products, services, billing, and support.
● Documented interactions, resolutions, and follow-up needs in CRM systems.
● Troubleshot common technical and service issues.
● Escalated complex concerns with complete documentation.
● Maintained professionalism, empathy, and customer focus.
● Followed company policies, privacy requirements, and service standards.
● Met goals for resolution, satisfaction, productivity, and response time.
● efficiently.
Dishwasher / Delivery Driver – Bedrock on the Bay, Winchester, OR Dates not listed
● Cleaned, dried, and stored kitchenware while maintaining a sanitary workspace.
● Performed weekly grease trap maintenance and verified delivery orders for accuracy. Sales Representative – Dell Computers Inc., Roseburg, OR Aug 2004 – Nov 2005
● - Promoted and sold Dell computers, laptops, monitors, accessories, software, and related technology solutions to individual and business customers.
● - Assessed customer needs, budgets, technical requirements, and intended use to recommend appropriate Dell products and configurations.
● - Explained product features, specifications, benefits, warranties, financing options, promotions, and service plans in a clear and customer-focused manner.
● - Demonstrated computers, peripherals, and software while answering questions and addressing customer concerns.
● - Prepared accurate quotes, processed orders, and coordinated product availability, delivery, installation, and follow-up support.
● - Maintained current knowledge of Dell products, technology trends, competitive offerings, pricing, and promotional programs.
● - Built and maintained strong customer relationships through responsive service, product guidance, and timely communication.
● - Followed up with prospective and existing customers to identify additional needs, support purchasing decisions, and encourage repeat business.
● - Collaborated with internal teams, technical support staff, distributors, and business account representatives to resolve issues and fulfill customer requirements.
● - Managed customer information, sales activities, leads, quotes, and order details accurately using company systems and procedures.
● - Met or exceeded sales goals by identifying opportunities, recommending complementary products, and providing solutions tailored to customer needs.
● - Addressed returns, exchanges, warranty questions, and service concerns professionally while following Dell policies and procedures.
● - Maintained an organized sales area and ensured product displays, pricing information, and promotional materials were accurate and up to date.
● - Demonstrated strong communication, active listening, problem-solving, product knowledge, professionalism, and commitment to customer satisfaction..
Education
GED – Umpqua Community College, Roseburg, OR — 2000
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