Customer-Focused Server and Hospitality Support

DB Deborah Batson

Dover, Delaware ***** 302-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Personable Server skillful in maintaining accuracy and friendly demeanor in high-volume environments. Works collaboratively with FOH and BOH crew to support seamless restaurant operations. Memorizes menu offerings, makes catered recommendations, and fulfills special requests to drive guest engagement and satisfaction. Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player. Friendly Server with terrific engagement and interpersonal skills. Greets guests and explains daily specials to help patrons make decisions. Energetic team player willing to work any shift and considered punctual, pleasant, and reliable. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail- oriented. Willing to take on any task to support team and help business succeed. Offers strong customer service skills and abilities to work as a team. Point of sale system Team member support Guest engagement Order management Food safety oversight Menu item recommendation Plate presentation POS operation Positive and professional Utensil cleaning Strong communication Menu memorization Table bussing Cleaning and sanitizing Beverage preparation Time management

SKILLS Budget Planning and

Administration

Database Skills

Staff Supervision

Professional Networking

Staff Leadership

Managing Cash Register

General Housekeeping

Event Staffing

Managing Reception

Patient Registration

Program Scheduling

Food and Beverage Management

Food Service Regulations

Employee Work Scheduling

Scheduling and Coordinating

Office Management

Microsoft Office

WORK HISTORY Delaware State University Dover, De 11/2020 Set staffing schedules, administered payroll, and coordinated equipment maintenance

Improved team performance by providing direction and hands-on support Focused employees on important tasks and prioritized work actions to accomplish daily goals

Adjusted staff methods to achieve new objectives based on company demands

Monitored numerous employee activities and assigned tasks to cover demands

Reduced product damage and team member injury risks with implementation of regular safety training

Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates

Oversaw employee training and staff management tasks Controlled labor costs by streamlining workflows based on expected demands

Directed staff management, task delegation, merchandising, and customer service

Met customer demands by tracking market changes and adapting strategies to match.

TELLER 02/2021 to CURRENT

M&T Bank Rehoboth Beach, DE

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Piazza Mia Dover, Delaware 07/2021 to 11/2021

Processed payments as credit card transactions, gift cards, or cash transactions

Memorized menu additions, changes, and limited offerings Coordinated table assignments and arranged tables for groups Delivered food and beverages quickly to customers

Followed safety, sanitization, and food handling guidelines Kept food service and preparation areas clean and neat Supported bussers with table-cleaning during high-volume shifts Trained new servers in company policies, guest service standards, and best practices

Entered orders into computer system to coordinate with kitchen staff Reconciled cash tills in kitchen and bar areas as part of closing duties Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors

Managed billing and payments with POS system and accurate order input Supported team consistently, helping with hostess, food delivery and bussing needs

Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine

Increased bill totals by suggesting drinks, desserts and other add-on purchases

Satisfied customers with fast, friendly and knowledgeable support Enhanced team efficiency with well-stocked stations and efficient side work Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.

MANAGER 08/2020 to 11/2021

Friendlys Dover, Delaware

Implemented new policies to reduce waste, streamline activities, and better control expenses

Prepared schedules and assignments to meet short- and long-term business demands

Cross-trained staff in secondary roles to expand operational diversity Met financial targets by establishing budgets and controlling expenses Monitored employee work to assess performance and identify knowledge gaps

Supervised teams and provided clear objectives and consistent, performance-oriented policies

Organized training for new team members and routine retraining for established employees

Kept all paperwork current and compliant with internal standards and legal requirements

Met customer demands by tracking market changes and adapting strategies to match

Directed daily store operations, including staff management, task delegation, merchandising, and customer service

Controlled labor costs by streamlining workflows based on expected demands

Managed daily workloads by organizing effective schedules and delegating tasks

Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates

Oversaw employee training and staff management tasks. SERVER 02/2007 to 07/2021

Dover Down Dover, De

Memorized menu additions, changes, and limited offerings Coordinated table assignments and arranged tables for groups Processed payments as credit card transactions, gift cards, or cash transactions.

EDUCATION Polytech High School, Dover, Delaware

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