Program Management and Early Talent Leadership

Steven J Nauss

Charlotte, NC ● 214-***-**** ● ******.*****@*****.***

PROFESSIONAL SUMMARY

Results-oriented professional with extensive experience in project execution and program management across North and South America. Proven ability to lead multi-disciplinary teams to deliver data and process improvement initiatives. Expertise in coaching early talent and developing consistent recruitment pipelines. Demonstrated success in enhancing retention strategies and improving organizational performance metrics.

PROFESSIONAL EXPERIENCE

Vice President, Project Execution & Program Management Nov 2022 JP Morgan Chase Dallas, TX

Overseeing three direct reports, including two Program Managers and one Support staff member to execute data and process improvement projects

Providing coaching and development feedback for Early Talent Software Engineers during their first 2 years Developing and implementing projects for retention and engagement across 18 Tech Centers Providing insight and guidance for Business Liaisons across 9 Lines of Business Implementing strategic changes to programs to improve analyst performance and retention Graduating Software Engineers and promoting them to Associate roles within 2 years Successfully placing 145 to 250 Software Engineers in their first role over a 6-month period Early Talent Program Manager Mar 2020 - Jun 2022

TIAA Charlotte, NC

Providing coaching and development feedback for Early Talent Associates during their first 2 years Developing and implementing projects to improve pass rates on FINRA Exams Offering insight and guidance for Business Liaisons across multiple departments Implementing strategic changes to the Rotational Program to align with Line of Business changes Acting as a hiring manager for 90+ interns (Summer Associates) each summer Successfully graduating Rotational Associates into full-time roles within 2 years Improving FINRA Exam pass rates from 70% to 93%

Increasing diversity in Intern and Early Talent populations from 21% to 53% Expanding Early Talent Tracks from 1 to 8 within two years, allowing for higher retention and specialization Lead Consultant Jul 2017 - Mar 2020

TIAA Charlotte, NC

Providing coaching and development feedback for Financial Consultants of all tenures Developing and implementing projects to improve performance in the National Contact Center (NCC) Providing performance and career development coaching to consultants within the NCC Acting as interim National Contact Center (NCC) Team Manager Training, supervising, and developing over 100 new hires per year until released from training Managing and guiding point consultants named as Quality, Values, or Referral Captains Financial Consultant Dec 2014 - Jul 2017

TIAA Dallas, TX

Providing retirement and investment consulting to customers of all ages and incomes Managing relationships with institutions and clients for diverse objectives Facilitating huddles and meetings in the absence of a Team Manager Point Consultant for Washington State University and New Jersey Division of Pensions Client Service Supervisor Oct 2013 - Aug 2014

Epic Health Services Addison, TX

Coordinating nursing capabilities to meet client needs and schedules Negotiating pay rates for nurses based on qualifications and availability Managing relationships with nurses and families while ensuring exceptional customer service Increasing revenue and profit by over $17,000 per week within the first 3 months of employment EDUCATION

University of North Texas

Bachelor's Degree, History (Focus: American), 2013 CERTIFICATES

Six Sigma – Greenbelt

SKILLS

Project Management

Coaching and Development

Data Analysis

Performance Improvement

Retention Strategies

Recruitment and Talent Development

Process Improvement

Financial Consulting

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