Auto Damage Appraiser (Insurance Supplements)

Robin E Buono

** ******** **** ******* **. ****5

email: **********@*******.*** phone: 508-***-****

OBJECTIVE

Automotive Damage Appraiser and automotive professional dedicated to ethical conduct and continuous process improvement. Combination of technical knowledge and operations management. Strong organizational ability with an emphasis on customer service.

SKILLS

Proficiency in CCC ONE and CDK automotive software

Experience with Microsoft Office software

Strong written and verbal communication skills

Well versed with business financial and best practices

Hold Massachusetts, Connecticut and Delaware Appraiser Licenses

Highly motivated and energetic

WORK EXPERIENCE

THE BEST CLAIMS / APPRAISER 8/2026 to present

Disciplined Independent Auto Appraiser with a proven track record of delivering accurate vehicle damage assessments. Expert in managing field schedules with rapid turnaround times. Maintained strong relationships with body shops and insurance carriers

AMBRO ADJUSTMENT / APPRAISER 8/2019 to 10/2026

Customer service driven collision appraiser that performs vehicle damage inspections, photographs and appraises vehicles to determine repair costs for insurance submission. Strong negotiating and organizational skills. Attention to detail including analytical skills. Performs total loss estimates with market valuations. Conducted Heavy Equipment inspections coauthoring estimates with auditor.

.DONS AUTO COSMETICS / APPRAISER 9/2020 to 10/2021

Prepared damage estimates for customer pay and insurance estimates. Negotiated directly with insurance companies to secure approvals for supplements and labor rate concessions. Procured and managed parts to support efficient repair workflow. Collaborated with technicians to track vehicle progress and communicated repair updates to customers.

SERVICE MANAGER / LAND ROVER CAPE COD 1/2015 to 2/2019

Fostered a positive work environment by consistently treating all employees and customers with fairness. Maintained very high levels of CSI with a hands-on style of management. Developed new processes and policies that ensured customer satisfaction while increasing profitability.

SERVICE ADVISOR / VITI BMW VOLVO 10/2011 to 12/2012

Extremely organized CSI motivated advisor with strong customer relation skills that led to a loyal client base quickly. Responsible for opening and closing customer and internal repair orders.

SERVICE ADVISOR / ACURA OF MILFORD 3/2009 to 9/2011

Consistent service advisor that continually reached CSI and monthly goals. Responsible for managing Saturday service drive operations and dispatch of work flow to technicians.

SERVICE MANAGER / BMW OF BRIDGEPORT 12/2005 to 9/2008

Coached a service staff of 4 service advisors and 12 technicians. Dispatched and oversaw daily workflow. Planned and directed staff training per factory compliance. Fostered a clean and professional work environment and recognized outstanding work performances.

OWNER / RS MOTORSPORTS 11/1990 to 8/2004

Owner of high-end repair and body shop /detailing facility. Scope of responsibilities included staffing, client relations, estimating, parts ordering and operations management. Sold the company after successfully operating and building a loyal client base after 14 ye

EDUCATION and CONTINUAL TRAINING

I-CAR Estimator Training – 2022 to present

Auto Damage Appraiser Course - 2019

Land Rover Silver Certification – 2017

Land Rover Bronze Certification – 2016

BMW of North America Mangers Training - 2006

BMW of North America Driving Academy – 2007

NAPA Service Writer Course – 2004

PPG Refinish Training Course – 1999

Paint Bull Systems – 1999

Culinary Institute of America / Associate degree - 1985

References Available Upon Request

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