Director-Level Cloud Program Manager

SHAR TURNER

************@*****.*** 202-***-****

Professional Summary

Director-level Program Manager with over 15 years of leadership in data strategy and analytics transformation. Successfully led teams to deliver data modernization solutions, achieving a 30% increase in delivery predictability and a 40% reduction in blocking issues. Recognized for fostering innovation and mentoring, driving continuous improvement across sectors. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Core Competencies

Program & Project Leadership

Cloud & Data Modernization

ServiceNow/ITSM Integration

Enterprise Data Strategy

Cross-Functional Team Building

Executive Stakeholder Engagement

Agile/SAFe

Kanban

ITIL 4 Methodologies

Contract & Vendor Management

Strategic Sourcing & Governance

Healthcare IT (EHR, Claims, Payer/Provider)

Federal Programs

Budgeting & ROI Analysis

ServiceNow

JIRA

SharePoint

Smartsheet

Confluence

Azure DevOps

AWS

ICloud

FinOps

Waterfall

SDLC

Microsoft Office Suite

Agile project management

ServiceNow administration

Budget management

Process optimization

Risk assessment

Strategic planning

Stakeholder engagement

Effective communication

Team leadership

Cross-functional collaboration

Data analysis

Talent recruitment

Property & material management

Compliance enforcement

Stakeholder management

Policy and procedure improvements

Presentation creation and delivery

Project management

Enterprise resource planning

Business acumen

Verbal and written communication

Change management

Proposal development

Life cycle management

Product development

Experience

Program Manager, Cloud Strategy & ITSM Transformation

01/2022 - Current

NTT DATA

Led RFP and vendor selection for TBM and Cloud FinOps platforms in alignment with 2023 Cloud Strategy, while concurrently leading an Agile transformation for Cloud & ITSM initiatives — transitioning three cross-functional teams from Kanban to Scrum and increasing delivery predictability by 30% within six months.

Drove implementation readiness by coordinating across cloud engineering, finance, procurement, and security, and facilitated biweekly Scrum of Scrums across these groups, resolving dependency conflicts and reducing blocking issues by 40%.

Managed lifecycle planning for ServiceNow modules (ITSM, ITOM) with full SDLC ownership, established Agile program reporting via ServiceNow Dashboards to track sprint burndown, feature completion, and release readiness for executives.

Streamlined intake-to-delivery workflows, improved visibility, reduced turnaround time, and supported executive decision-making; managed SAFe-inspired PI Planning for quarterly roadmap covering ServiceNow ITOM/ITSM, aligning five teams to common objectives.

Supported annual budgeting and multi-year strategic roadmap development through data-driven forecasting, incorporated Agile metrics (velocity, cycle time, flow efficiency) into quarterly business reviews.

Senior Program Manager, Business & Systems Integration

01/2020 - 01/2022

Versant Health / Point32Health

Led $65M+ Eyewear Dispense Modernization Program, introducing Agile portfolio governance including monthly value stream reviews, Weighted Shortest Job First (WSJF) prioritization, and rolling 90-day sprints to accelerate feature delivery.

Directed post-merger integration of Davis Vision and Superior Vision systems, collaborating with Deloitte and cross-entity stakeholders, while orchestrating a hybrid Agile-Waterfall approach—Scrum for Salesforce Health Cloud delivery and Waterfall for regulatory claims migration—reducing cross-team friction by 35%.

Transitioned eight project teams from JIRA to ServiceNow Agile 2.0, defining custom Agile workflows, story point estimation standards, and defect triage protocols that reduced sprint rollover by 25%.

Migrated 5,000+ users from SharePoint 2010 to SharePoint 2013 through time-boxed Agile releases with two-week sprints and user acceptance testing (UAT) after each release.

Developed .NET solutions utilizing SharePoint Object Model, reducing development time by 20% through Agile backlog refinement and just-in-time requirements.

Program Manager, Cloud & Data Migration

01/2018 - 01/2020

US Census Bureau (via Iron Bow Technologies) Suitland, Maryland

Coordinated three Agile DevOps teams across HHS and CMS programs for EHR integration, Medicare systems, and cybersecurity, facilitating modernization from legacy mainframe to cloud microservices.

Led quarterly release planning and SAFe-aligned Inspect & Adapt workshops, resulting in 15% higher team velocity and improved cross-team dependency mapping.

Oversaw vendor and contract performance, applying Agile program governance (backlog health checks, sprint demos, retrospectives) while maintaining federal compliance frameworks.

Developed Smartsheet-based roadmaps and dashboards for PMO reporting, integrating Agile burnup charts and release forecasts to improve cross-team transparency.

Developed and managed project timelines and deliverables to ensure effective nationwide data collection initiatives.

Collaborated with cross-functional teams to develop effective communication strategies.

Managed stakeholder engagement and expectations throughout the program lifecycle.

Sr. Project Manager, Federal Health IT

01/2014 - 01/2018

Center for Medicare & Medicaid (CMS via Pragmatics Inc) Columbia, MD

Partnered with financial analysts to manage a budget exceeding $25 million, integrating agile earned value management for accurate forecasting and performance reporting.

Established agile program reporting for federal stakeholders, delivering biweekly sprint burndown charts and release forecasts via Smartsheet dashboards to ensure transparency and accountability.

Spearheaded data migration of 140,000 tapes to Census iCloud using agile program management, implementing two-week sprints for governance checkpoints and backlog grooming.

Created centralized asset inventory to support IT modernization and audits, facilitating monthly scrum meetings across four migration pods to enhance collaboration and tracking.

Aligned cloud operations with analytics needs to support AI/ML integration, utilizing Kanban for effective data science request management and backlog prioritization.

Compiled over 25 lessons-learned reports into an agile playbook for cloud migration, standardizing processes across project teams and improving efficiency by 15%.

Training & Systems Project Manager

01/2006 - 01/2012

Sprint / Nextel (Sprint University) Reston, VA

Delivered training systems migration and supported telecom systems integration during a major M&A period.

Facilitated communication between stakeholders and technical teams throughout the project lifecycle.

Analyzed project risks and developed proactive mitigation strategies to minimize disruptions.

Oversaw accurate documentation of project requirements and specifications to ensure clarity.

Implemented best practices for project management, enhancing operational efficiency.

Established governance for curriculum lifecycle management, standardizing reporting structures.

Managed LMS content delivery and technical documentation for nationwide training initiatives.

Led cross-functional teams to complete complex systems projects on schedule.

Continuing Education &

Education B.S Penn State University (Art)

B.S.

Penn State University (Art)

Websites, Portfolios, Profiles

https://www.linkedin.com/in/shariturner/

Certifications

PMP, Project Management Institute

CSM, Scrum Alliance

Personal Information

Title: Director-level Program Manager

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