Workforce & Operations Program Manager

Adrian Salazar Jr.

*********@*****.*** 630-***-**** Glen Ellyn, IL., 60137

PROFESSIONAL SUMMARY

Operations, Program Management, and Workforce Management professional with 25+ years of progressive leadership experience across manufacturing, logistics, warehousing, staffing, and human resources. Proven ability to lead high-volume workforce programs, improve operational performance, build strong client relationships, and develop high-performing teams. Experienced in workforce planning, certify employees on MHE, employee relations, recruiting, KPI management, safety compliance, continuous improvement, and operational leadership. Bilingual in English and Spanish with a reputation for driving results through servant leadership and accountability.

CORE COMPETENCIES

Program Management • Operations Management • Workforce Planning • Human Resources • Employee Relations • Talent Acquisition • Recruiting • Staffing Operations • Warehouse & Distribution • Manufacturing Operations • KPI Management • Labor Forecasting • Performance Management • Safety & OSHA Compliance • Continuous Improvement • Lean Six Sigma • Client Relationship Management • Leadership Development • Team Building • MHE train the trainer.

PROFESSIONAL EXPERIENCE

Effex Management Solutions

Program Manager (Bartlett, IL) March 2026 - present

Lead onsite workforce management for a high-volume contingent labor program supporting manufacturing operations.

Manage recruiting, onboarding, scheduling, attendance, payroll coordination, and daily staffing operations.

Partner with executive client leadership to forecast labor demand & ensure workforce requirements are consistently met.

Monitor workforce productivity, quality, attendance, & operational KPIs while implementing action plans to improve performance.

Serve as the primary onsite HR representative, handling employee relations, investigations, conflict resolution, & policy administration.

Recruit, interview, onboard, coach, & develop contingent employees while ensuring compliance with company policies.

Administer safety onboarding and enforce OSHA, client, & company compliance standards.

Build strong partnerships with plant leadership to resolve staffing challenges & improve operational performance.

Analyze workforce metrics including turnover, absenteeism, productivity, & staffing trends to support business decisions.

Del Medical

Operations Supervisor (Bloomingdale, IL) January 2025 - March 2026

Directed daily production operations while ensuring safety, quality, & productivity goals were achieved.

Managed staffing, scheduling, workflow planning, & labor allocation.

Tracked KPIs & implemented corrective actions to improve operational performance.

Coached & developed employees while conducting performance evaluations and disciplinary actions.

Collaborated with multiple departments to improve production flow & eliminate operational bottlenecks.

Led continuous improvement initiatives focused on efficiency, quality, & cost reduction.

Operated MHE equipment, including reach trucks to pick orders and forklifts, to efficiently safely load and unload materials.

Staffing Network

Onsite Specialist – 2nd Shift, Part-Time (Niles, IL) May 2025 - April 2026

Managed onsite staffing programs supporting workforces ranging from 15 to over 150 employees.

Coordinated orientations, onboarding, safety training, and workforce scheduling.

Served as liaison between client management, recruiting teams, payroll, and temporary employees.

Managed staffing forecasts, attendance, timekeeping, invoicing, and workforce planning.

Built strong client relationships while ensuring exceptional service delivery.

Manpower

Onsite Manager (Carol Stream, IL) May 2023 - September 2024

Managed all onsite HR operations for a large contingent workforce.

Led recruiting, interviewing, hiring, onboarding, employee relations, and performance management.

Conducted investigations, disciplinary actions, conflict resolution, and policy administration.

Managed attendance, payroll support, workforce reporting, and staffing forecasts.

Delivered new hire orientation, safety training, and compliance initiatives.

Glen Ellyn Storage Corp.

Logistics Operations Warehouse Manager (Carol Stream, IL) May 2022 - May 2023

Directed warehouse operations, overseeing receiving, shipping, truck loading & unloading using MHE/forklift, inventory control, & distribution.

Managed warehouse personnel while maintaining productivity, safety, & inventory accuracy.

Improved operational efficiency through workforce planning and process improvements.

Utilized ERP & WMS systems to monitor inventory and operational performance.

Pitney Bowes

(Elk Grove Village & Carol Stream, IL.)

Promoted and was in 2 different locations. Mar. 2019 – Apr. 2022

Operations Manager - E-commerce (Carol Stream, IL) July 2021 - April 2022

Managed warehouse operations supporting over 60 employees across multiple functional areas.

Oversaw shipping & receiving, loaded and unloaded trailers with MRH (forklift and counterbalance), staffing, payroll, production planning, and safety compliance.

Improved operational efficiency through process improvements and workforce management.

Managed Kronos timekeeping, payroll, employee coaching, and disciplinary actions.

Operations Supervisor / Floor Manager - E-commerce (Elk Grove Village, IL) March 2019 - July 2021

Supervised daily warehouse operations and production activities.

Led employee training and certified associates on MHE equipment (forklift and counterbalance), while overseeing safety initiatives, staffing, scheduling, and daily operational planning.

Coordinated receiving, shipping, inventory movement, and customer service activities.

Supported recruitment & onboarding efforts, coached & certified employees on MHE equipment, administered payroll processes, & contributed to workforce development initiatives.

UNISOURCE XPEDX VERITIV

(Addison, Glendale Heights & Aurora, IL) May 1999 – Mar. 2019

Company transitioned through multiple acquisitions and name changes.

Logistics Warehouse Coordinator (Aurora, IL), Aug. 2017 – Mar. 2019

Coordinated transportation, shipping, receiving, and warehouse operations.

Managed outbound logistics, freight scheduling, customer pickups, inventory movement.

Supported implementation and daily utilization of warehouse management systems.

Identified cost saving opportunities and improved operational efficiency.

1st Shift Operations Warehouse Distribution Supervisor (Aurora, IL) Oct. 2014 – Aug. 2017

Supervised warehouse personnel and daily distribution operations while actively supporting the team with order picking and loading using MHE, including reach trucks, order pickers, forklifts, and counterbalance forklifts.

Managed staffing, labor planning, productivity, safety, and inventory accuracy.

Monitored KPIs and implemented operational improvements.

Partnered with customer service and transportation teams to ensure service excellence.

Inventory Control (Glendale Heights, IL & Aurora, IL), Oct. 2009 – Oct. 2014

Maintained inventory accuracy through cycle counting, utilizing MHE (cherry pickers) to access high-racking areas, while performing reconciliations and inventory analysis to identify and resolve discrepancies.

Maintained ERP and WMS inventory records.

Partnered with operations and purchasing to optimize inventory performance.

Sample Department Coordinator - Paper Technician (Addison & Glendale Heights, IL), May 1999 – Oct. 2009

Coordinated paper sample inventory, preparation, shipping, documentation, and customer requests.

Maintained accurate inventory records and supported quality standards, operational compliance, and customer service.

Managed paper sample preparation, inventory, documentation, and customer service.

Supported quality standards and operational compliance.

EDUCATION

Fenton High School / High School Diploma - 1997

Computer Learning Center / Computer Business Application Certificate - 1998

CERTIFICATIONS

Lean Six Sigma Yellow Belt

Hazmat Certified

Material Handling Equipment (MHE) Trainer

TECHNICAL SKILLS

Microsoft Office • Microsoft Excel • Microsoft PowerPoint • SharePoint • SAP • ERP Systems • Warehouse Management Systems (WMS) • Transportation Management Systems (TMS) • Kronos

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