IT Project Manager with Cross-Functional Leadership

RAGHAVENDRA P

Bengaluru ******, Karnataka, India +91-948******* *****.********@*****.*** LinkedIn Profile PROFESSIONAL SUMMARY

Technical Project Manager with 18+ years of IT experience, including 2+ years in project and people management, backed by a strong frontend web development foundation. Experienced in coordinating web, digital commerce, CMS, and enterprise platform delivery across cross- functional teams, with exposure to stakeholder communication, release planning, reporting, and issue resolution. Strong background in frontend delivery, client coordination, and execution support across ecommerce, travel, retail, media, pharmaceuticals, and digital products. Recognized for structured delivery, practical communication, and dependable ownership. CORE COMPETENCIES

Web & Digital Delivery: UI/frontend development oversight, web applications, responsive websites, CMS platforms, ecommerce platforms, release management. Project Management: Agile, Scrum, Waterfall, SDLC, sprint planning, milestone tracking, scope management, dependency tracking.

Stakeholder & Client Management: Requirements discovery, governance meetings, executive reporting, expectation management, escalation handling. Team & Resource Management: Team leadership, mentoring, task allocation, delivery coordination, performance support, resource planning. Risk & Quality Control: RAID logs, issue resolution, delivery optimization, QA coordination, documentation.

Tools: Jira, Confluence, Trello, MS Project, Atlassian Suite, MS 365, Google Workspace. PROFESSIONAL EXPERIENCE

Manager Project Management

Epsilon Bengaluru, India Dec 2021 - Jul 2023

Domains: Digital marketing platforms, enterprise web applications, pharmaceuticals, internal business applications.

Led end-to-end delivery of multiple digital and enterprise projects, managing scope, schedules, resources, risks, and stakeholder expectations across concurrent engagements.

Built detailed project plans, milestone trackers, and delivery roadmaps to improve visibility and execution control.

Served as the main stakeholder contact for governance calls, progress reviews, and executive reporting.

Coordinated engineering, UI, QA, and business teams to resolve dependencies and maintain delivery momentum.

Identified delivery and technical risks early and led mitigation actions to minimize escalation and delay.

Improved reporting consistency and delivery transparency through standardized templates and routines.

Supported team members through mentoring, coordination, and performance-focused feedback.

Senior Lead Frontend

BORN Group Bengaluru, India Jan 2017 - Dec 2021 Domains: E-commerce, retail, luxury goods, digital commerce, content management, experience platforms.

Led project coordination and delivery planning for enterprise websites, digital commerce platforms, and web applications.

Managed a 20+ member UI/frontend team, including task assignment, delivery monitoring, mentoring, and performance support.

Partnered with clients during discovery and requirement-definition phases to translate business goals into executable delivery plans.

Delivered web and commerce solutions across Hybris, Magento, Salesforce Commerce Cloud, Drupal, and WordPress environments.

Delivered 10+ large-scale websites and digital platforms while meeting SLA, quality, and delivery expectations.

Acted as the bridge between business stakeholders and technical teams to ensure clarity, coordination, and on-time execution.

Technical Lead

MetricStream Bengaluru, India Feb 2014 - Oct 2015 Domains: Governance, risk and compliance, cloud-based enterprise applications, business process platforms.

Led technical design and delivery for a cloud-based application platform within the GRC ecosystem.

Coordinated with senior stakeholders across engineering, design, and operations to deliver scalable solutions.

Improved application response times through performance-focused enhancement and optimization efforts.

Used analytics and usage insights to support prioritization and product improvement decisions.

Received the CTO Award of Excellence for leadership and innovation. Earlier Experience

Lead Frontend Developer

Yatra Online Pvt Ltd Feb 2012 - Feb 2014

Domains: Travel, events, consumer web platforms.

Delivered frontend work for large-scale travel and events platforms that required high availability and stable user experience.

Web Module Lead

Mphasis Bengaluru, India Nov 2010 - Jan 2012

Domains: Finance, Stock Market, Retail

Served as the lead for the frontend team at the client site, ensuring smooth workflows and on-time task completion.

UI Engineer

ESPNCricinfo Bengaluru, India Dec 2006 - Nov 2010 Domains: Sports media, live event platforms, high-availability consumer web applications.

Supported high-traffic sports media platforms and contributed during major live-event periods.

KEY PROJECTS & CLIENTS

Horizon Therapeutics - Enterprise web and digital platform initiatives. Takeda Pharmaceutical Company - Large-scale corporate and digital platform delivery. Torrid - US retail and e-commerce platform work.

Fraser Hart - UK retail and digital commerce solutions. EDUCATION

Bachelors B. Com Kuvempu University Kaduru Jun 2000 - Oct 2003 Diploma Computer Science Lakhotia Computer Centre Chikkamagaluru Jun 1998 - Dec 2000

CERTIFICATIONS

Google Project Management (Coursera).

Project Management Foundations - Requirements (LinkedIn Learning). Agile Methodologies (Udemy).

Attention to Detail (TestDome).

AWARDS

CTO Award of Excellence - MetricStream (2015).

LANGUAGES

English - Fluent Hindi - Fluent Kannada - Native CAREER BREAK NOTE

Since July 2023, I took a planned career break to attend to a critical family health matter. The situation is now stable, and I am fully available to return to a long-term professional role with full commitment and accountability.

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