Client Services & Event Operations Coordinator

CRYSTAL C. BARNES

Joppa, MD 443-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative and client service professional with extensive experience managing client accounts, coordinating schedules, preparing contracts, invoices, reports, and proposals, and maintaining accurate records. Proven ability to build strong client relationships, handle confidential information, and manage multiple priorities in fast-paced environments. Skilled in Microsoft Word, Excel, and Outlook with strengths in organization, communication, customer service, and business operations.

CORE COMPETENCIES

Administrative Support • Client Relationship Management • Account Management • Office Operations • Calendar Management • Contract Preparation • Invoice Processing • Deposit Management • Report Generation • Event Planning • Meeting Coordination • Customer Service • Microsoft Word • Microsoft Excel • Microsoft Outlook • Record Management • Confidential Information Handling

PROFESSIONAL EXPERIENCE

EVENT PLANNER / SALES COORDINATOR

Martins Valley Mansion October 20, 2025 – Present

• Manage a high volume of client accounts from initial inquiry through event completion.

• Customizes events based on client needs, preferences, and budgets, to achieve desired event results and maximize customer satisfaction

• Serve as the primary point of contact for clients throughout the planning process.

• Schedule and coordinate tastings, consultations, venue tours, planning meetings, and follow-up appointments.

• Prepare proposals, contracts, invoices, event documentation, reports, and client correspondence.

• Process deposits and payments while maintaining accurate financial records.

• Maintain detailed client files and confidential information.

• Coordinate schedules, timelines, floor plans, and event logistics.

• Communicate with vendors, florists, bakeries, and internal departments to ensure successful event execution.

• Utilize Microsoft Word, Excel, and Outlook for reporting, scheduling, record management, and client communications.

• Manage multiple projects simultaneously while delivering exceptional customer service.

OWNER / GENERAL MANAGER

Horseshoe Pub Kingsville, MD 2012 – 2025

• Managed daily business operations, customer service, vendor relationships, contracts, scheduling, and financial activities.

• Coordinated major renovations to floorplan and layout to maximize seating and optimize efficiency of service delivery.

• Developed marketing and advertising strategy, special events planning, and philanthropic initiatives resulting in sustained year over year sales volume and customer base increases

• Managed staffing levels, recruitment, retention, and scheduling for bar staff, servers, and kitchen staff

• Maintained business records, reports, and operational documentation.

• Processed financial transactions and monitored budgets.

• Built strong customer and community relationships.

OWNER / GENERAL MANAGER

J.B.'s Oasis St. Pete Beach, FL 2005 – 2012

• Managed office administration, staffing, scheduling, vendor communications, and daily operations.

• Developed marketing and advertising strategy, special events planning, and live entertainment resulting in sustained sales growth and profitability

• Negotiated contracts and pricing agreements.

• Maintained operational and financial records.

NEW HOME CONSULTANT

Barry Anderson Homes Bel Air, MD 2001 – 2002

• Conducted client consultations and property tours.

• Presented home customization options to maximize customer satisfaction within budget.

• Maintained customer records and sales documentation.

• Followed up with clients throughout the sales process.

• Organized office files, reports, and marketing materials.

MEDICAL ASSISTANT / RECEPTIONIST 1996 – 1999

• Scheduled appointments and managed patient records.

• Maintained confidential files and documentation.

• Assisted with office operations and customer service.

EDUCATION/CERTIFICATION

Practical Nursing Diploma – PTEC

Phlebotomy Diploma – Ultimate Medical Academy

Medical Assistant Program – Medix Vocational Institute

Additional Nursing Coursework – St. Pete College

Licensed Real Estate Professional (expired)

Certified Medical Coding Professional

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