Senior QA Engineer (Azure, Selenium, Jira)

PROFESSIONAL SUMMARY

Senior QA Engineer offering 7+ years of experience in software testing and quality assurance, specializing in Azure services and Agile methodologies.

Expertise in defect tracking and management using Jira, contributing to a 60% reduction in critical post-release bugs. Successfully integrated automated tests into Jenkins CI/CD pipelines, resulting in a 60% reduction in release time. Conducted API and performance testing using Postman, REST Assured, and JMeter, resulting in a 60% system performance improvement.

Proven ability to collaborate with cross-functional teams, including product managers, developers, and DevOps, ensuring alignment between development and QA processes.

Demonstrated skill in resolving technical issues, handling technical emails and calls, resolving over 20 technical issues within a 2-year duration.

Experience in creating comprehensive test plans, cases, and scripts and improved product website documentation to enhance user accessibility.

Instrumental in deriving JIRA process for improved bug tracking that led to a 40% decrease in unresolved bugs at TeleDNA Communications.

SKILLS

Technical Skills: Quality Assurance, Manual Testing, Jira, Agile Methodology, CI/CD Pipeline, YAML, MS Azure Core Competencies: Test Strategy, Defect Management, Cross-Browser Testing, Performance Optimization, Technical Documentation Soft Skills: Leadership, Collaboration, Communication, Problem-solving, Adaptability WORK EXPERIENCE

Senior Quality Assurance Nov 2019 - Jul 2024

Kovai Co - BizTalk 360, Turbo 360, Atomic Scope (Coimbatore, India) Managed defect lifecycles using Jira, led defect triage, contributed to sprint planning, and created comprehensive test plans. Led manual and cross-browser testing efforts for Azure services across varied web platforms, ensuring product compatibility and stability.

Developed and implemented Selenium-based automation frameworks, which reduced manual testing by 50% and improved overall test coverage.

Integrated automated tests into Jenkins CI/CD pipelines, accelerating release cycles by 60% through efficient test automation. Executed API and performance testing using Postman, REST Assured, and JMeter, enhancing system performance by 60%. Drove cross-functional collaboration with product managers, developers, and DevOps teams to align QA processes with development, increasing efficiency.

Achievements:

Decreased critical post-release bugs by 60% through proactive defect tracking and management using Jira. Improved system performance by 60% through API performance testing using JMeter and Postman. Results-driven Senior QA Engineer with 7+ years of experience in software testing and automation, seeking to leverage expertise in Agile methodologies, and CI/CD pipelines to enhance product quality and drive performance improvements within a challenging engineering environment at a leading IT organization. Aiming to apply proven leadership and cross-functional collaboration skills to contribute to the success of the team and organizational goals.

Archana Sukumaran

Senior QA Engineer

Phone No: +91-973*-***-*** Email Id: *****************@*****.*** Address: Coimbatore, India LinkedIn: https://www.linkedin.com/in/archana-sukumaran/ Software Test engineer Oct 2016 - Jan 2019

TeleDNA Communications (Bengaluru, India)

Responsible for conducting tests, bug tracking management, writing reports and collaborating with the product design team. Applied 3-tier architecture methodology for developing mobile applications. Improved bug tracking process through JIRA implementation. Contributed insights in weekly product design meetings to enhance user experience. Reviewed daily test reports and recognized repeated themes to minimize defects Achievements:

Decreased unresolved bugs by 40% using JIRA implementation Reduced defect recurrence rate by 35% through recurring tests analysis. Boosted customer satisfaction by 20% by contributing to user experience priorities Technical Support Engineer Oct 2015 - Oct 2016

SendMyGift (Bengaluru, India)

Provided technical support, implemented a knowledge base, and collaborated with product development. Provided support to customers by resolving technical issues within the first contact. Developed and implemented a knowledge base system for troubleshooting and enhancing efficiency Collaborated with the product team to resolve repetitive software bugs. Achievements:

Improved customer satisfaction by 15% exceeding company target Reduced the resolution time per case by 30% via knowledge base implementation. Reduced customer reported issues by 25% via bug fixes. Customer Support Jan 2015 - Oct 2015

Serco Global Service (Flipkart) (Bengaluru, India) Managed customer communications via email, phone, and social media while maintaining up-to-date records. Addressed customer inquiries and complaints while maintaining high satisfaction rates. Improved customer retention through expert recommendations and knowledge base management. Documented customer interactions within HubSpot CRM. Achievements:

Consistently achieved a 96% customer satisfaction rate when handling inquiries. Improved customer retention by 9% by recommending products through knowledge base and customer relationships. Certifications

Diploma In Software Testing.

Diploma In Graphics and Information Technology.

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