Oncology Program Operations Coordinator

DAWN TERRELL, MS, BS

Dallas, TX 214-***-**** LinkedIn: www.linkedin.com/in/dawn-terrell-93b977b1 PROGRAM COORDINATOR HEMATOLOGY ONCOLOGY CANCER PROGRAM OPERATIONS

PROFESSIONAL SUMMARY

Healthcare operations professional with 28 years of experience supporting oncology, academic medicine, and complex clinical programs. Extensive background in cancer care operations, physician support, program coordination, workflow optimization, and administrative leadership within high-volume healthcare environments. Experienced in coordinating multidisciplinary teams, evaluating operational processes, implementing quality improvements, managing program activities, and supporting physicians, faculty, and executive leadership.

Brings a unique combination of oncology practice experience from Texas Oncology/Baylor Sammons Cancer Center and academic medical center operations from UT Southwestern. Skilled in coordinating clinical programs, supporting faculty initiatives, managing complex projects, improving operational workflows, and ensuring compliance with institutional policies and procedures. CORE COMPETENCIES

• Hematology Oncology Program Operations

• Cancer Center Administration

• Clinical Program Coordination

• Academic Medicine Operations

• Physician & Faculty Support

• Quality Improvement Initiatives

• Program Evaluation & Reporting

• Process Improvement & Workflow Design

• Multidisciplinary Collaboration

• Compliance & Regulatory Support

• Event & Conference Coordination

• Budget Tracking & Resource Management

• Data Management & Reporting

• Staff Supervision & Training

• Project Coordination

PROFESSIONAL EXPERIENCE

THE UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER Senior Administrative Associate / Administrative Supervisor Department of Radiology – Academic Medicine Operations Dallas, TX 2022 – Present

Provide operational leadership and program coordination within an academic medical environment supporting physician leaders, faculty, clinical divisions, and departmental initiatives. Program Coordination & Operations

• Coordinate complex healthcare operations supporting multiple clinical divisions, physician leaders, and academic programs.

• Manage administrative processes involving faculty support, onboarding, scheduling, compliance requirements, and departmental operations.

• Evaluate workflows, identify operational gaps, and implement process improvements to enhance efficiency and effectiveness.

• Develop standardized procedures, tracking tools, and communication workflows to improve program management.

Faculty & Clinical Program Support

• Support department leadership, physicians, and faculty with operational priorities, program initiatives, meetings, and academic activities.

• Coordinate onboarding activities for new physicians including credentialing support, training coordination, system access, orientation activities, and compliance requirements.

• Maintain accurate records and documentation while ensuring alignment with institutional policies and procedures.

Quality Improvement & Project Management

• Designed and implemented a digital onboarding and workflow improvement initiative focused on reducing administrative delays, improving communication, and enhancing operational accountability.

• Develop reports, presentations, and operational summaries to communicate progress, identify opportunities, and support leadership decision-making.

• Support continuous improvement efforts through analysis of processes, resource utilization, and administrative workflows.

Events & Professional Programming

• Coordinate educational programs, conferences, and professional development activities.

• Managed logistics and operations for the Texas Society of Neuroradiology Conference, supporting 100+ attendees through planning, communication, registration, and event execution.

• Support departmental and organizational initiatives focused on professional growth and employee engagement.

Leadership & Team Management

• Supervise and mentor administrative staff, providing training, workflow guidance, and performance support.

• Promote accountability, teamwork, and service excellence through effective communication and collaboration.

ONCOLOGY EXPERIENCE

BAYLOR SAMMONS CANCER CENTER / TEXAS ONCOLOGY

Front Office Supervisor – Oncology Services

Dallas, TX

Managed front office operations supporting a comprehensive cancer center environment serving oncology patients, physicians, and multidisciplinary clinical teams.

• Oversaw daily administrative operations within a fast-paced oncology practice supporting physician clinics and patient care services.

• Supervised front office personnel, coordinated staffing needs, and ensured efficient patient access workflows.

• Partnered with physicians, nurses, clinical teams, and administrative leadership to resolve operational challenges.

• Developed and improved administrative processes to support quality patient experiences and efficient clinic operations.

• Managed scheduling workflows, documentation processes, and communication between clinical and administrative teams.

• Supported compliance with healthcare policies, procedures, and organizational standards. Radiation Coordinator

Texas Oncology

• Coordinated radiation oncology services supporting physicians, treatment teams, and patients throughout the cancer care continuum.

• Managed communication between radiation oncologists, clinical staff, and support departments to facilitate timely patient care.

• Maintained accurate documentation and ensured adherence to established oncology workflows and procedures.

• Supported quality-focused initiatives within oncology operations. EDUCATION

Master of Science – Biological Science

Texas A&M Commerce

Bachelor of Science – Biology

Texas College

LEADERSHIP & PROFESSIONAL DEVELOPMENT

• PACT Gold Pin Recipient – UT Southwestern Medical Center

• Delta Sigma Theta LEAD Program Graduate

• Administrative Advisory Association (AAA) Professional Development Co-Chair

• Chair, Arts & Letters Committee

• Healthcare Operations Improvement Initiatives

TECHNICAL SKILLS

Epic QGenda Workday Taleo Microsoft Office Suite Teams Outlook RadPoint SmartWeb Data Tracking & Reporting Systems

PROFESSIONAL STRENGTHS

Healthcare Program Coordination • Oncology Operations • Process Improvement • Physician Relations • Project Management • Quality Improvement • Stakeholder Engagement • Team Leadership • Strategic Problem Solving

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