Customer Service and Training Leader
Resume:
SHAR
PAWSON
GOMEZ
*********@*****.***
Ocala, FL 34482-6612
bold.pro
Detail-oriented leader specializing in employee training and customer relations. Adept at building strong teams and enhancing customer experiences through effective communication and attentive service. PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Employee training
• Relationship building
• Driven and determined
• Attention to detail
• Customer relations
• Customer service
Nassau Community College
Garden City, NY • 05/1986
Associate of Science: Business
Accountancy
EDUCATION
D&S Tile and Marble Works Inc - Business Owner
Palm Coast, FL • 10/2011 - 08/2026
WORK HISTORY
Assisted in managing operations to support efficient workflow and project completion.
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• Helped with budgeting and financial planning to improve Aided in establishing partnerships with suppliers to improve product quality and availability.
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Trained and mentored staff on best practices in tile installation techniques.
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Managed overall operations, ensuring efficient workflow and project completion.
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Oversaw budgeting and financial planning to optimize resource allocation
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Established partnerships with suppliers to enhance product quality and availability.
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Maintained compliance with safety regulations and industry standards throughout operations.
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Established strong customer relationships through excellent communication and attentive service.
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Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
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Consulted with customers to assess needs and propose optimal solutions.
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• Trained and motivated employees to perform daily business function Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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• Assisted in recruiting, hiring and training of team members. Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Vystar Credit Union - Member Service Representative Palm Coast, FL • 04/2011 - 10/2017
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Interacted well with customers to build connections and nurture relationships.
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Trained new staff on customer service protocols and effective communication skills.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
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Maintained high-quality service by adhering to company policies and standards in all member interactions.
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Verified customer identification and documentation for compliant transactions.
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Assisted members with account management, including updating personal information and setting up automated payments.
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Processed account transactions accurately, ensuring proper documentation and timely processing.
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Handled complaints with prompt, courteous service to uphold professional reputation.
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Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
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Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
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Promoted a positive work environment by fostering open communication between colleagues and supervisors.
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Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
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Opened customer accounts and provided deposit and withdrawal receipts.
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Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
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Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
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Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
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Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
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Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
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Educated and engaged customers with new bank products and services.
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Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
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Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
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Contributed to branch sales goals by effectively cross-selling credit union products and services.
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• Resolved customer issues through thorough dispute investigation. Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
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Wells Fargo, NA - Member Service Representative
Palm Coast, FL • 10/2006 - 10/2011
Home Depot, USA - Retail Sales Associate
Saint Augustine, FL • 2000 - 2007
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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Promptly responded to inquiries and requests from prospective customers.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly.
• Trained staff on operating procedures and company services. Assisted customers with inquiries regarding account services and banking products.
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Processed transactions accurately while maintaining compliance with bank policies.
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Educated clients on digital banking tools to enhance user experience.
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Resolved customer complaints efficiently, ensuring high satisfaction levels.
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Maintained up-to-date knowledge of bank offerings to provide informed support to clients.
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Handled sensitive customer information securely in accordance with regulatory standards.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
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Assisted customers in product selection and provided detailed information on features and benefits.
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Operated point-of-sale systems efficiently to process transactions accurately.
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Maintained store presentation, ensuring merchandise was organized and visually appealing.
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Collaborated with team members to meet daily sales goals and enhance customer experience.
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Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
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Conducted inventory checks to ensure stock accuracy and availability of products.
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Trained new hires on store policies, procedures, and customer service standards.
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Participated in promotional events, driving awareness of sales initiatives within the community.
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Greeted customers and helped with product questions, selections, and purchases.
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Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
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Helped customers complete purchases, locate items, and join reward programs.
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Answered questions about store policies and addressed customer concerns.
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Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
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Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
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Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
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