Professional Customer Service & Admin Support

Yvonne P. Russell

Round Rock, TX *****

951-***-**** - *************@*****.***

Professional Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Skills

• Attention to detail • Critical Thinking

• Excellent communication • Multitasking

• Time management • Problem-solving

Work History

08/2019 to 11/2019 Hotel Front Desk

Motel 6 – Menifee, CA

Answered phones, customer inquiries, process cash & credit card payments. Cultivated professional relationships with walk-ins, by being flexible, solving problems, & following-up.

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Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.

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Managed team of 7 House Keepers organized daily room assignments, & assisted them with stocking rooms when short-staffed. Print map-quest directions,

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Returned phone-calls within 24 hours, to clear-up customer credit card discrepancies, & reservations.

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Responded to inbound inquiries regarding accounts and payments. Submitted cash and check deposits and generated cash receipts to record money received.

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Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

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01/2017 to 09/2017 Leasing Agent

Ultimate Staffing Services – Austin, TX

Facilitated property showings, effectively communicating features and benefits to potential tenants.

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Managed lease agreements, ensuring compliance with company policies and local regulations.

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Cultivated relationships with clients, enhancing customer satisfaction and retention rates.

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• Coordinated tenant move-ins and move-outs, streamlining processes for efficiency. 01/2012 to 07/2012 Admin Assistant - Temporary

Key Staffing Inc. – Austin, TX

Administer employee aptitude and personality assessments. Distribute pay checks, mail drop, pick-up, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, & performance evaluations.

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Conducted and initialized background checks & drug screenings for potential employees.

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Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

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Explain company personnel policies, benefits, and procedures to employees or job applicants. Record data for each employee.

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Organized and maintained filing and document management systems by coordinating, archiving and purging files.

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Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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01/2007 to 10/2010 Job Coach

Round Rock Independent School District – Round Rock, TX Advocated for each student based on ADA & FAPE in accordance with district policies.

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Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.

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Marketed programs, analyzed data, assembled & organized orientations, delivered progress reports, attended team & staff development meetings.

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Processed applications; recruited employers; carved out jobs; filed reports; document task analysis, assisted with ACC & FAFSA applications.

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Provided job searching, work ethic principles, and college preparation to students, with multiple disabilities.

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Taught workshops on building resumes, completing applications and searching for jobs.

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Education

06/2016 Associate of Applied Science: Human Services - Addiction Recovery Austin Community College - Austin, TX

12/2025 Bachelor of Science: Religious Studies

California State University - Chico, CA

Affiliations

Veteran's Administration - Honorable Discharge

Interests

At Risk Teens & Education

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