Customer Experience Coordinator & Area Supervisor

Summary

Hardworking and experienced Customer Experience Coordinator and Area Supervisor with 25+ years in retail management. Proven expertise in enhancing customer satisfaction and loyalty through effective team leadership and training. Skilled in managing high- volume operations, resolving customer issues, and optimizing store performance. Demonstrated ability to drive sales and improve service quality, ensuring a welcoming and organized shopping environment. Willing to relocate: Anywhere

Work experience

Customer Experience Coordinator

Marshalls • Tucson, AZ

2026 to Present

Front end supervisor who manages the cashiers coordinates register breaks Drives loyalty program (TJX rewards credit card) .Act as floor leader Address and assist with customers complaints Assisting with returns

And ensuring the queue line moves efficiently.

Training, mentoring and coaching cashiers on customer engagements .line management and credit sign ups. Assigning registers coordinating associate breaks and jumping on the registers or line busting during peak volume to reduce wait times. Modeling, outstanding service, resolving customer issues and ensuring a welcoming, clean and organized front in environment. Area Supervisor/Manager

Ross Dress For Less • Covina, CA

January 2017 to January 2023

I was hired as an area supervisor in Covina California and transferred to the store in Vail Az back in 2021 . I did everything since there wasn’t an area supervisor position available out at that store I’ve done stocking/truck knowledge with opening and closing store cash registers fitting room as well as overnights and early morning shifts pretty much know the In-N-Out of Ross dress for less have 25+ years of experience in retail and retail management. Education

Santa Rita High School

Skills

Autumn Dawn Rivera

+1-520-***-**** / ***********@*****.*** / Vail, AZ 85641 Organizational skills Communication skills Project management Attention to detail Customer relationship management English Google Workspace Time management Microsoft Office Account management Leadership Sales Customer service Customer support Customer retention Team management Inside sales Upselling Financial services

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