Epic Program Specialist - Remote Healthcare Operations
Resume:
Tenisha L. Camp OCHIN Epic Targeted Resume
Tenisha L. Camp
***********@*****.*** 469-***-**** Texas
EPIC PROGRAM SPECIALIST
PROFESSIONAL SUMMARY
Solutions-focused healthcare professional with experience in program operations, training, project supervision, revenue cycle, quality, compliance, and process improvement. Experienced in coordinating teams, monitoring performance, reviewing reports, developing procedures, facilitating training, resolving operational issues, and communicating trends to leadership and clients. Brings Epic and multi-system healthcare experience with a strong ability to translate complex processes into practical, repeatable workflows. CORE COMPETENCIES
• Program Operations • Epic / Healthcare Systems • Project Coordination
• Training & Facilitation • Process Improvement • Change Management
• Quality & Compliance • Reporting & Trend Analysis • Issue Resolution
• Policy & Procedure Development • Revenue Cycle • Stakeholder Communication
• HIPAA • Team Leadership • Operational Performance PROFESSIONAL EXPERIENCE
Tesla - Training Coordinator II Austin, TX 07/2024 - Current
• Coordinate a certification program from assignment through completion, using LMS workflows, schedules, audits, and corrective actions to maintain program performance.
• Facilitate training and manage production processes with emphasis on safety, quality, productivity, and accurate process execution.
• Coordinate training plans and schedules with Production Supervisors, Leads, and Workstation Trainers; conduct area cross-training to support a flexible, efficient workforce.
• Perform Manufacturing Instruction, Certification, and Safety audits; ensure training records remain ISO 9001 compliant.
• Monitor certification audit failure trends and develop corrective-action plans with Leads and Supervisors.
• Participate in 3D and 8D problem-solving activities to identify root causes and implement corrective actions.
• Manage the Workstation Certification Program, including LMS class assignments, scheduling, and facilitation.
• Apply MES transaction knowledge to support accurate tracking of production processes and participate in business projects and initiatives. VA Trainer Specialist (Contract) Kansas City, MO 02/2021 - 07/2024
• Supported development and evaluation of learning programs and translated complex processes into structured training activities.
• Delivered instructor-led and virtual training to diverse adult learners across multiple sites.
• Conducted individual, small-group, and classroom exercises, simulations, and end-to-end process activities.
• Tailored instruction to different learning styles and supported development, enhancement, and evaluation of course content and learning objectives.
• Evaluated participant attainment of learning objectives and supported training program quality and consistency. Cymetrix – Project Supervisor Lewisville, TX 09/2013 - 08/2015
• Managed project operations, staffing, training, client reporting, performance reviews, compliance, invoicing, and issue escalation.
• Developed, implemented, managed, and monitored operational goals for client projects.
• Oversaw daily project operations and staff, including interviewing, onboarding, training, mentoring, and performance management.
• Completed monthly account reviews and monitored compliance with company/client standards and HIPAA requirements.
• Reviewed client reports, approved monthly invoices for accuracy, and managed billing and collection of assigned high-dollar accounts.
• Identified and communicated trends and issues to management and clients and partnered with leadership to develop policies and procedures.
• Specialized in Managed Care, Medicare, Medicaid, Commercial, and Workers’ Compensation. Dell – Claims Specialist Team Lead (Contract) Addison, TX 01/2012 - 09/2013
• Served as Team Lead supporting the Manager of Reimbursement and billing/collection staff of 15+ FTE.
• Investigated and resolved staff and patient issues through fact-based analysis and practical solutions.
• Performed inpatient and outpatient collection procedures; reviewed EOBs, contractual discounts, and patient responsibility.
• Performed payer contract payment-variance analysis and written/verbal appeals for underpayments.
• Ensured daily, weekly, and monthly billing functions were accurate and monitored delinquent accounts. Cymetrix – Patient Account Team Lead Lewisville, TX 02/2007 - 08/2011
• Implemented policies and procedures to improve department efficiency and support monthly performance goals. Tenisha L. Camp OCHIN Epic Targeted Resume
• Resolved patient and insurance account balances through inbound/outbound communication, research, account updates, and adjustments.
• Reviewed EOBs, completed written and verbal appeals, and resolved account balances before outside collections.
• Led weekly client conference calls to discuss project issues and concerns. nThrive/MedAssets – Patient Account Representative (Contract) Plano, TX 02/2017 - 05/2017
• Followed claims from billing through final resolution and reviewed/prepared claims for manual and electronic submission.
• Identified billing errors, corrected and resubmitted claims, and followed up on payment errors, low reimbursement, and denials.
• Reviewed insurance EOBs and initiated appeals as needed; prepared UB-04 and HCFA 1500 forms for account resolution.
• Maintained current knowledge of commercial and managed-care pricing models, rules, and regulations while protecting patient confidentiality.
Professional Medical Services – Medicare Claims Specialist Fort Worth, TX 11/2015 - 04/2016
• Investigated and resolved patient and claims issues by analyzing facts and circumstances to develop timely, logical solutions.
• Performed collection procedures on inpatient and outpatient claims and reviewed EOBs for contractual discounts and patient responsibility.
• Analyzed payer contracts for payment variance and prepared written and verbal appeals for underpayments.
• Ensured daily, weekly, and monthly billing functions were accurate; updated accounts with secondary billing information.
• Adjusted, corrected, and billed claims from DDE and corrected/rebilled claims from Xclaim. Cymetrix – Eligibility Representative Lewisville, TX 11/2008 - 04/2009
• Verified, documented, and coordinated information required for eligibility operations and timely processing.
• Performed health insurance policy analysis, documentation verification, employer coordination, customer service, data entry, and validation.
• Verified healthcare coverage for Medicaid recipients and followed up with patients and agencies regarding eligibility for dates of service.
• Worked closely with hospital-based staff and third-party agencies. EDUCATION
University of Arkansas at Pine Bluff – Classes toward Business Administration Brown Mackie College – Bedford, TX – Coursework toward Bachelor’s degree in Healthcare Management (2014–2016) TECHNOLOGY & HEALTHCARE SYSTEMS
Epic, IDX, Allscripts, HMS, SSI, Meditech, RealMed, MedAssets, NextGen, Microsoft Office Suite, LMS, MES
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