Technical FinTech Project Manager

GARIMA CHAUDHARY

Jaipur, +91-637**-***** ***********@*****.*** linkedin.com/in/garimachaudhary PROFESSIONAL SUMMARY

Observant, inquisitive, and quick-learning Project Manager with a clear career progression from core Travel Operations at Thrillophilia, to Travel-Tech & System Coordination at Plans to pick, into full-scale Technical FinTech Project Management at Synoriq. Combines a grounded foundation in stakeholder management, SLA adherence, and vendor coordination with deep technical execution in Agile/Scrum, SDLC, API orchestration, and a 5-product digital lending suite (LOS, LMS, Collection App, Customer App, Connector App). Proven track record in driving technical delivery, securing Change Request (CR) financial closures, and executing VAPT security closures within tight 2-sprint timelines. CORE SKILLS & TECHNICAL COMPETENCIES

PROJECT DELIVERY

Agile & Scrum Methodologies

Full SDLC & Sprint Planning

UAT & Functional Testing

CR & Scope Financial Closure

Risk & RAID Log Management

VAPT Security Closures

TECHNICAL & TOOLING

Jira (Workflows, Boards, JQL)

Confluence Wiki & Release Notes

REST APIs & Postman Testing

JSON Payload Validation

SQL Basics & Data Audits

Power BI & Advanced Excel

DOMAIN EXPERTISE

Loan Origination Systems (LOS)

Loan Management Systems (LMS)

Field Collection Mobile Apps

Borrower Customer Apps

DSA / Connector Platforms

Travel Engines & Supplier APIs

PROFESSIONAL EXPERIENCE

Synoriq Project Manager (FinTech - Technical) June 2024 – Present Full Technical Product Suite Delivery: Lead cross-functional software engineering, QA, and release management across an integrated digital lending suite comprising LOS, LMS, Collection App, Customer App, and Connector App. API Orchestration & Data Flows: Coordinate technical data pipelines connecting lead ingestion (Connector App) credit underwriting (LOS) loan servicing (LMS) field recovery (Collection App). Agile Sprint & SDLC Management: Facilitate sprint planning, daily standups, backlog grooming, and technical dependency mapping using Jira and Confluence to ensure predictable delivery. CR & Financial Scope Closure: Discuss new technical requirements with banking stakeholders and coordinate with internal Change Request (CR) teams to finalize commercial terms before engineering kick-off. Pre-Deployment QA & VAPT Closure: Enforce rigorous pre-deployment testing to minimize production bugs and urgently drive Vulnerability Assessment & Penetration Testing (VAPT) report closures within strict 2-sprint timelines. Technical Demonstrations: Conduct feature walkthroughs, API integration sessions, and product demos for banking clients and engineering teams.

Plans to pick Associate Project Manager (Travel & Technical) November 2021 – May 2024 Travel-Tech Platform Coordination: Managed operational and technical workflows across multiple travel booking platforms, bridging business operations with engineering teams. UAT & Functional System Testing: Led functional testing and User Acceptance Testing (UAT) for travel booking engines, dynamic pricing workflows, and payment gateway checkout flows prior to production deployment. Production Issue Investigation: Collaborated with Product and Engineering teams to investigate production bugs, analyze system logs, and validate technical fixes to ensure platform stability. API & System Performance Monitoring: Monitored booking engine API connectivity, payment workflows, and platform SLAs while facilitating rapid incident resolution.

Technical Documentation & SOPs: Authored Standard Operating Procedures (SOPs), system troubleshooting guides, and knowledge-base documentation to standardize cross-team handoffs. Thrillophilia Travel Operations Analyst November 2019 – May 2021 Operations & Service Delivery: Managed end-to-end operational workflows for high-volume travel booking requests, ensuring seamless execution across internal support teams and client accounts. Vendor & Partner Management: Coordinated with third-party vendors, hotel partners, and field teams to balance operational timelines, dependencies, and service expectations. Escalation Handling & SLA Compliance: Resolved client escalations in real time while maintaining a 95%+ SLA adherence rate across a high volume of monthly bookings.

Process Optimization: Analyzed operational customer feedback using Excel to identify recurring friction points, recommending process improvements that enhanced customer satisfaction.

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KEY TECHNICAL PROJECTS

Enterprise Digital Lending & Mobility Suite (Synoriq): Managed end-to-end technical delivery schedules, client CR financial closures, VAPT report closures, and live demos across web and mobile apps (LOS, LMS, Customer App, Collection App, Connector App).

Travel Platform Optimization & UAT Automation (Plans to pick): Led UAT execution, supplier API connectivity validation, and SOP standardization across travel booking platforms, forming the bridge for full transition into IT Project Management. CERTIFICATIONS & TARGETED UPSKILLING

Google Certified Project Management Professional – Coursera Agile with Atlassian Jira & Jira Fundamentals – Atlassian University FinTech Foundations & Payment Systems – Wharton School, University of Pennsylvania REST API & Postman Basics – Postman Academy

EDUCATION

Bachelor of Technology (B.Tech) – Electrical Engineering Swami Keshvanand Institute of Technology, Management & Gramothan (SKIT), Jaipur

08/2019 –

05/2023

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