PMP Senior Project Manager, IT Infrastructure

Ikeysha L. Arnold, PMP, MBA

Austin, TX 678-***-**** *******@*****.***

High-performing Project Management Professional with 10+ years leading and supporting successful project teams across multiple platforms. Technical background guides implementation of projects in Business Operations, Education, R&D and IT Enterprises, all while creating positive relationships and driving home deliverables. Agility in managing multiple projects concurrently and required tasks at various stages of completion. Seeking opportunities to lead and support programs/projects as a Senior Project Manager. EDUCATION & CERTIFICATIONS

CISSP Training Bootcamp ATG Learning (ISC2 certification pending) 2023 Notary Public Appointment Superior Court, DeKalb County Georgia 2021 CSM, Certified Scrum Master Scrum Alliance (SA) 2018 PMP, Project Management Professional Project Management Institute (PMI) 2018 MS, Project Management Keller Graduate School of Management 2006 MBA, Management & Human Resources Keller Graduate School of Management 2005 BS, Food Science & Technology The Ohio State University 1999 SKILLS/COMPETENCIES

MS Office 365, Project

Pro, PWA, SharePoint

JIRA, Confluence, BMC,

Clarity, SAP/SAGE ERP

SDLC, SLAs, SAAS, KPIs

Effective Communicator

Agile/Analytical Thinker

Engaging Facilitator

Self-motivated Initiator

Strong Negotiator

Solid Decision Making

Timely Project Scheduling

Effective Resource Planning

Driven Process Improvements

Detailed Requirements Gathering

PROJECT HISTORY

Delta Air Lines/ United Airlines Atlanta, GA 02/2023 – present Airport Customer Service

Proven track record of excellent customer assistance for arriving/departing passengers

Technical support for lobby kiosks for check-in, boarding pass and luggage tag process

Guided departures for all passengers including TSA pre-check, Clear & DAL Digital ID

Provided ticket counter customer service and luggage drop for departing passengers

Mitigated terminal and gate concerns for passengers needing assisted transport

Support collaborative team efforts for efficient cabin turn-over and aircraft readiness

Employee Engagement Council member for Hartsfield-Jackson International Concourse Apex Systems Decatur, GA 03/2022 – 09/2022

IT Project Manager / Utilities

Frontline support of Technology PMO throughout multiple organizational ERP transitions

Use of Clarity PPM tool as system of record for management of project documentation

Creation of Status Reports, Schedules, Financial Forecasting, Communications, etc.

Use of Agile to manage IT development requirements and JIRA to track and validate

Migration of server-based Data Analytics applications to cloud-based framework

Vendor Management for task completion, procurement, and validation of deliverables

Virtual Project Management via MS O365 including Teams, Outlook, and SharePoint

Phase I migration of Clarity PPM tool for Reports, Schedules, & Financial forecasting

Multi-phase migration of on-prem Enterprise Foundations to Oracle Fusion Cloud HCM

Disaster Recovery planning, Security migrations, device management and governance Educational Consultant Decatur, GA 01/2018 – 05/2020 Georgia Tech, AdvancEd, City Schools of Decatur

Sr. IT Project Manager, Product Development Manager II, Consultant/Education

Worked with department stakeholders on organizational effectiveness and scheduling

Provided ongoing planning and strategic support for Administrators, Staff and Students

Coordinated product development tasks and workflows using Jira, Confluence and Slack

Provided project updates and communications to clients via SharePoint & Smartsheet

Led weekly Product Group stand-ups, grooming sessions and managed backlogs via Scrum

Collection of technical requirements to determine scope and objectives (SharePoint)

Assessment of Service Management Plans and Use Cases to create validated UAT plans

Use of SharePoint platform as a method of communicating & tech support for vendors DeKalb County School District - K12 Stone Mountain, GA 10/2013 – 12/2017 IT Project Manager / Information Technology PMO

Cross-functional IT PM for implementation of hardware/software projects over $1 mil

Development and maintenance of project team SharePoint sites for all IT-owned projects

Creation and use of RFI, RFQ, RFP and the Bidding & Solicitation process for vendors (SharePt)

Execution of all budgetary, billing, and financial management activities per project (Project Pro) Intercom Hardware Replacement Technology Project

Facilitated site-surveys to identify initial scope of project (PWA)

Coordinated meetings with vendor regarding hardware requirements

Initiated planning and kick-0ff with CIP team, Vendor, IT, Infra/Security

Executed refresh installation and hardware via project team School Choice COTS Enhancement & Implementation Project

2nd year planning/implementation of software plus enhancements

Spenddown of initial project budget to closeout approved allotment

Facilitation of collaborative meetings with prospective stakeholders

Weekly review of BDP to manage requirements and verify completion

($300K)

($ 45K)

Paperless Applicant Tracking Solution (PATS) Migration Project ($ 180K)

Phase I -– UI Facelift/ Landing Page/Browser Compatibilities

Phase II --- Archives/ Historical Data vs. New/Current Users (webapp)

Phase III – Hardware Upgrades (Switches)/ Account Migrations

Phase IV – Internal Training/User Acceptance Testing

Phase V -– “Go-Live”/ Client Support

District-wide Digital Media Technology Distribution Project

Initiation/Planning of distribution schedule for balanced district-wide equity and staggered use of Support Services Techs for training

Selection and Procurement of hardware for project deliverables

Vendor Management and Project Team Collaboration for multiple site deliveries and validation of all incoming hardware and peripherals

Facilitated training schedule for assigned users & IT Support Services

($435K)

MS O365 COTS Districtwide Implementation/Migration Project ($5m+)

Initiation/ Planning from server-based platform to web-based platform including e-mail, repositories, School/Dept. website pages

Execution of hardware refresh to support (1:1) digital migration

Vendor Management, Procurement, Budgeting/Finance, Project Tracking (Schedule, Scope, Costs), Weekly Status Reporting

User Software/Hardware Training for all districtwide stakeholders

Project Closeout and Official Presentation of Project Objectives, Milestones, Deliverables, & Lessons-Learned

eSIS / Infinite Campus COTS Implementation/Conversion Project

Initiation/Planning of (BDP) Business Development Plan for customization of SIS Implementation and migration of data from Legacy programs, Transportation and Student Records (MS o365)

Collaboration with project team members (internal/external developers, SIS, Infrastructure/Security Officers, IT) to meet weekly objectives and to facilitate Grooming Sessions & Dev Requirements

(PWA/Excel/ Jira)

($1m+)

Task-Oriented Skills

Effective collaboration with stakeholders to determine overall impact to scope, time & cost (MS Office)

Collection of all project/business requirements and creation of all associated documentation (SharePt)

Defined multi-phase modifications and enhancements for tracking of high-level deliverables (PWA)

Coordinated implementation of various COTS Products, Data Centers (MDF/IDF), Digital Media, POS, Physical Security, Telecom, fiber, and associated software for hardware Leadership/Management Skills

Experience with Architects, Engineers, & GCs in Design & Construction; influencing from requirements and administration through acceptance, implementation, and close-out

Excellent high-level communications for Executive, Regional and Departmental stakeholders for project updates, reporting and budget reconciliation using MS PPM tools

Engaging and professional Procurement, Vendor and Resource Management provided Human Capital Management Skills

Breakdown (WBS) of requirements for clarity of work for individual project team members (Excel)

Organizes, Directs and Coordinates roles and activities (MS Teams/SharePoint) to ensure progress within the timeline using MS Project Pro (Server) and MS Pro Web App (PWA)

Continuous development of team members and teamwork to encourage sense of ownership

Problem-solving & conflict management provided from Initiation throughout Closing Additional Resources

Indeed, Logic & Critical Thinking Assessment — Highly Proficient January 2020 Using Logic to Solve Problems View Full Score Report

Indeed, Supervisory Skills: Directing Others Assessment — Highly Proficient January 2020 Motivating others to achieve objectives and identifying improvements or corrective actions View Full Score Report

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