Customer Service & BDC Sales Support

Lori Humbert, Customer Service Representative

Indianapolis, 46208, USA, +1-765-***-****, ************@*****.***, SUMMARY Detail-oriented Customer Service Coordinator with over 20 years of experience managing operations, scheduling, and client communications. Proven ability to improve efficiency, as demonstrated by reducing processing time by 75% and increasing employee productivity by 55% at Conseco Insurance. Skilled in call center management, task coordination, and event planning, with extensive experience supporting major events and contracts. Eager to leverage organizational expertise and strong communication skills to ensure seamless client interactions and workflow management

WORK EXPERIENCE

Customer Service Coordinator

Hoosier Snacks

05/2000 – 03/2026 Indianapolis

Managed customer service operations and cash handling, scheduled deliveries, maintained inventory control, and approved vendor invoice payments.

Tracked sales for permanent and mobile locations, oversaw vending and concession operations, executed marketing initiatives, and coordinated catering services with relevant personnel.

Facilitated Hoosier Snacks' participation in major events, including the Super Bowl, Mini Marathon, 500 Festival Parade, and Special Olympics events. Assisted in planning, scheduling, and executing events for permanent contracts with entities such as Lucas Oil Stadium, Victory Field, Indy Parks and Recreation, and various athletic associations. Assembler

Wabash National Corp

07/2016 – 07/2017 Lafayette

Executed the assembly of dry van trailers, encompassing painting, caulking, pattern marking, and wiring processes.

Maintained exceptional attendance and demonstrated significant manual dexterity and coordination required for trailer assembly. Customer Service/ Licensing and Contracting Supervisor Conseco Insurance

12/1996 – 05/2000 Carmel

Supervised a team of 12-16 full-time Customer Service Representatives, Agency Specialists, Analysts, and Senior Analysts, occasionally leveraging temporary staff for project support.

Oversaw the processing of agent licensing and contracting paperwork and ensured high-quality customer service through call center, internet, and fax channels.

Reduced overall processing time from 34 days to 7 days, surpassing company benchmarks and enhancing employee productivity by 55%. Implemented a Workflow Management system and designed the utilization of Skill Sets for assessing and developing the performance and training needs of staff.