Housekeeping Manager and Team Trainer

Andrenetta Smith

Birmingham, Al ***** 205-***-**** ***************@*****.***

Professional Summary

Dynamic Housekeeping Manager 15 years + experience, with a proven track record in enhancing team performance through effective training programs and inventory control. Skilled in budget administration and employee evaluation. I consistently drive improvements in service quality and operational efficiency, ensuring exceptional guest relations and high cleanliness standards across the facility. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Skills

●Guest Relations

●Management Training

●Inventory Control

●Performance Improvements

●Budget administration

●Department Coordination

●Problem Solving

●Employee evaluations

●Employee training and development

Work History

Housekeeping Manager 06/2013-05/2026

BJCC/Birmingham, AL

●Developed training programs to enhance team performance and service quality,

●Implemented inventory management systems for cleaning supplies and equipment.

●Conducted regular inspections to maintain high cleanliness standards across the facility.

●Collaborated with other departments to coordinate event setups and cleanliness required.

●Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

Housekeeping Manager 12/2009-06/2013

Sheraton Hotel/Birmingham, AL

●Led a team of 25+ staff members to maintain cleanliness and hygiene standards in a 600+ room property.

●Managed daily housekeeping activities, including guest rooms, public areas, and back-of-house spaces, ensuring they meet or exceed cleanliness and safety standards

●Recruit, hire, train, and manage housekeeping staff; provide performance feedback, conduct appraisals, and address staff concerns.

Business Owner

06/2003-11/2009

Unique Cleaning/Birmingham, Al

●Oversaw daily business operations, scheduling, and client communications.

●Managed cleaning projects for vacant apartments, ensuring units were move-in ready.

●Provided detailed cleaning services for office buildings, including common areas, restrooms, break rooms, and workspaces.

●Hired, trained, supervised, and evaluated cleaning staff.

●Conducted quality inspections to ensure company standards were consistently met.

●Prepared estimates, negotiated service contracts, and maintained long-term client relationships.

●Managed inventory, ordered cleaning supplies, and maintained equipment.

●Ensured compliance with safety regulations and proper use of cleaning chemicals.

●Handled invoicing, budgeting, payroll, and other administrative duties.

●Resolved customer concerns promptly while maintaining a high level of professionalism.

Education:

Talladega College Associate of Science / Business Administration 08/84-06/86

GW Carver High School College Prep 08/80-06/84

Training:

Housekeeping safety compliance, Management fundamentals, OSHAcademy, IAVM Venue management training, The ABC’s of housekeeping, Kulture Sensory Training, The Basic Principles of Housekeeping, Time management training,

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