Technical Project Manager - Agile Web eCommerce

SURBHI JOHARI

Technical Project Manager Agile Delivery WordPress WooCommerce Shopify Laravel/PHP Jaipur, Rajasthan, India +91-823******* ************@*****.*** LinkedIn: https://www.linkedin.com/in/surbhi-johari-355812173 PROFESSIONAL SUMMARY

Technical Project Manager with 10+ years of experience in software development and project delivery, including 4+ years leading end-to-end execution of 500+ web, eCommerce, mobile application, and custom software projects for clients across the UK, US, and Australia. Experienced in managing 300+ international clients, leading 15+ member cross-functional teams comprising Developers, QA Engineers, Designers, SEO Specialists, DevOps Engineers, Business Analysts, and Content teams.

Strong expertise in Agile project management, project estimation, stakeholder management, pre-sales, sprint planning, risk management, release planning, and client relationship management. A strong technical background in WordPress, WooCommerce, PHP, Laravel, and Shopify enables effective collaboration with engineering teams while ensuring successful project delivery, quality, and client satisfaction. CORE COMPETENCIES

End-to-End Project Management Agile & Scrum Methodologies Sprint Planning & Backlog Grooming Daily Standups & Sprint Reviews Sprint Retrospectives Stakeholder Management Client Relationship Management Project Estimation (Fixed Cost & Hourly) Resource Planning & Capacity Planning Team Leadership & Mentoring Cross-functional Team Coordination Risk & Issue Management Change & Scope Management Release Planning & Go-live Coordination Requirement Gathering & Analysis Technical Solutioning UAT Coordination Delivery Management Escalation Management Pre-sales & Discovery Workshops

TOOLS & TECHNOLOGIES

Project Management: Jira, Trello, Asana, MS Project, Slack Development Technologies: WordPress, WooCommerce, Shopify, PHP, Laravel, CodeIgniter, MySQL Design & Collaboration: Figma, Adobe Photoshop, Git PROFESSIONAL EXPERIENCE

Technical Project Manager

Dotsquares Pvt. Ltd. June 2025 - Present Jaipur Lead end-to-end delivery of enterprise web, eCommerce, mobile application, and custom software projects while ensuring quality, budget adherence, and customer satisfaction. PROFESSIONAL HIGHLIGHTS

10+ Years in IT

4+ Years as Technical Project Manager

500+ Projects Delivered

200+ Global Clients

15+ Cross-functional Team Leadership

UK US Australia Delivery Experience

Key Responsibilities & Achievements

- Successfully managed the delivery of 70+ projects across WordPress, WooCommerce, Shopify, Laravel, Mobile Applications, and Custom Web Applications.

- Managed relationships with 50+ international clients across the UK, US, and Australia.

- Monitored and managed 8-9 active projects simultaneously, ensuring timely delivery, quality standards, and stakeholder satisfaction.

- Led cross-functional teams of up to 15+ members, including Developers, QA, UI/UX, SEO, DevOps, Business Analysts, and Content Specialists.

- Prepared project estimations for both Fixed Price and Time & Material (Hourly) engagement models.

- Participated in client discovery workshops, requirement gathering sessions, technical discussions, and solution planning.

- Defined project scope, timelines, milestones, resource allocation, and delivery roadmaps.

- Led Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Sprint Retrospectives, and Backlog Grooming.

- Created and maintained Project Plans, Statement of Work (SOW), Release Plans, Risk Logs, Weekly Status Reports, and Meeting Minutes.

- Managed project risks, dependencies, scope changes, and client escalations to ensure successful delivery.

- Coordinated closely with Development, QA, UI/UX, SEO, DevOps, and Business teams throughout the SDLC.

- Supported payment follow-ups and change requests while maintaining healthy client relationships.

- Maintained 95%+ on-time project delivery across multiple concurrent projects.

- Provided technical guidance leveraging previous hands-on development experience. Associate Project Manager

Aelum Consulting Pvt. Ltd. February 2021 - May 2025

- Developed enterprise-level WordPress and WooCommerce websites for international clients.

- Built custom plugins, themes, and integrations using PHP and CodeIgniter.

- Integrated third-party APIs, payment gateways including Stripe and PayPal.

- Collaborated with Senior Project Managers during sprint planning, effort estimation, and release planning.

- Coordinated directly with clients for technical discussions and requirement clarification.

- Mentored developers and performed technical reviews.

- Optimized website performance, Core Web Vitals, database performance, and security.

- Worked closely with QA during testing and deployment activities. Web Developer

PRP Webs October 2017 - January 2021

- Designed and developed responsive websites using WordPress and PHP.

- Built custom themes and plugins.

- Managed direct client communication throughout project execution.

- Improved website performance and SEO implementation. PHP Developer

Elegance Infosoft Pvt. Ltd. April 2017 - September 2017

- Customized WordPress themes and plugins.

- Developed CMS-based websites using PHP.

- Implemented security best practices and website optimization techniques. KEY ACHIEVEMENTS

- Successfully delivered and managed 500+ client projects throughout my career across WordPress, WooCommerce, Shopify, Laravel, and custom web solutions.

- Managed 300+ global clients.

- Led 15+ member cross-functional delivery teams.

- Successfully monitored 10-12 active projects simultaneously.

- Achieved 95%+ on-time delivery.

- Conducted project estimations for Fixed Price and Time & Material models.

- Participated in Pre-sales, Discovery Workshops, Requirement Gathering, and Technical Solutioning.

- Successfully managed client escalations and stakeholder expectations.

- Built strong long-term relationships with international enterprise clients. PROJECT DOMAINS

Enterprise Websites WordPress Development WooCommerce Stores Shopify Stores Laravel Applications Mobile Applications Custom Web Applications CMS Solutions API Integrations Payment Gateway Integrations

EDUCATION

Master of Computer Applications (MCA)

Biyani Institute of Science & Management, Jaipur

Completed: April 2016

CERTIFICATIONS

- Generative AI Overview for Project Managers - Coursera

- Artificial Intelligence - Anthropic AI for Project Managers

- Microsoft Office Specialist (MOS)

- RSCIT - Government of Rajasthan

LANGUAGES

English Hindi

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