CNA Staffing Coordinator and Patient Care

Quatoni Jones

Spartanburg, SC ***** +1-864-***-**** **********@*****.***

Professional summary

Dedicated CNA and Staffing Coordinator with hands-on experience in healthcare staffing, patient care, scheduling, and administrative support. Known for strong communication, reliability, and the ability to adapt in fast-paced environments. Skilled in coordinating schedules, supporting clinical teams, and maintaining high standards of service for patients and families

Work experience

Staffing Coordinator

Private/Homecare Greenville, SC

January 2024 to Present

• Managed daily and weekly schedules for caregivers and CNAs to ensure full shift coverage

• Handled call-outs, schedule changes, and last-minute staffing needs

• Maintained communication with clients, families, and staff to ensure quality of care

• Assisted with onboarding, availability tracking, and documentation Certified Nurse Assistant

Agency Spartanburg, SC

November 2023 to July 2025

• Provided compassionate and personalized care to patients, ensuring their comfort and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and feeding

• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels

• Administered medications accurately following prescribed guidelines

• Responded promptly to patient calls for assistance and provided immediate support as needed

• Maintained accurate patient records and documented any changes in condition or behavior

• Assisted in transferring patients safely between beds, wheelchairs, stretchers, or other medical equipment

• Ensured a clean and organized environment by regularly sanitizing patient rooms and common areas DSP (Direct Support Professional)

Charles Lea Center Spartanburg, SC

November 2024 to May 2025

• Provided direct support and assistance to individuals with disabilities in their daily activities

• Implemented personalized care plans for each individual, ensuring their specific needs and goals were met

• Assisted with personal hygiene tasks such as bathing, grooming, and dressing

• Administered medications according to prescribed schedules and documented any changes or reactions

• Supported individuals in maintaining a clean and organized living environment

• Promoted independence by teaching life skills such as cooking, cleaning, and budgeting

• Monitored individuals' health conditions and reported any concerns or changes to medical professionals

• Ensured the safety of individuals by implementing appropriate safety measures at all times

• Documented daily activities, progress notes, incidents, and other relevant information accurately and timely

• Attended training sessions on topics related to disability services to enhance knowledge and skills

• Assisted individuals with disabilities in achieving their personal goals through person-centered planning Medical Receptionist

Prisma Health Greenville, SC

April 2023 to November 2024

• Greeted and checked in an average of patients daily, ensuring accurate demographic and insurance information.

• Scheduled appointments and managed calendars for medical providers.

• Answered multi-line phone systems and directed calls appropriately.

• Verified insurance eligibility and processed co-pays.

• Maintained HIPAA compliance and patient confidentiality. Leasing Agent Assistant

Fountain Hill Apartments Laurens, SC

July 2020 to September 2021

• Assisted leasing manager in conducting property tours for potential tenants, highlighting key features and amenities

• Responded to inquiries from prospective tenants regarding availability, pricing, and lease terms in a timely manner

• Performed thorough background checks on applicants to ensure their eligibility for tenancy

• Conducted move-in and move-out inspections to document any damages or necessary repairs

• Conducted market research to stay informed about rental rates in the area and make recommendations for adjustments when necessary

Customer Service Representative

Lil Cricket Woodruff, SC

August 2017 to November 2018

As a Customer Service Representative, I greeted customers in a friendly and professional manner while providing excellent customer service. I operated the cash register, processed cash, credit, and debit card transactions accurately, and balanced the cash drawer at the end of each shift. I stocked shelves, coolers, and displays, monitored inventory levels, and kept the store clean and organized. I assisted customers with fuel purchases, answered questions about products and services, prepared food and beverages when required, and followed all company safety, sanitation, and security procedures. Housekeeping Aide

Spartanburg Regional Medical Center Spartanburg, SC February 2014 to June 2017

Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting. Removed soiled sheets, washcloths and towels.

Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing. Prepared rooms with top-notch standards every time. Restocked room supplies such as facial tissues for personal touch with every job. Verified cleanliness and organization of storage areas and carts. Inbound Retail Care Specialist (Sales)

VXI Global Solutions South Carolina

March 2010 to January 2014

• Answer incoming customer calls professionally.

• Assist customers with purchases, returns, exchanges, and billing questions.

• Recommend products, services, or upgrades based on customer needs.

• Process orders and update customer accounts.

• Resolve complaints while maintaining customer satisfaction.

• Document customer interactions accurately.

• Meet sales, quality assurance, and customer satisfaction goals.

• Navigate multiple computer systems while speaking with customers. Education

Spartanburg County Adult Education (GED)

Z.L. Madden Learning Center Spartanburg, SC

May 2008 to February 2009

Upper secondary education

Skills

Teamwork iCIMS Computer skills Administrative experience Delivery driving Skilled nursing facility experience Problem-solving Live-in care experience Computer proficiency Workers' compensation insurance knowledge Bathing assistance Meal preparation Sales Truck delivery Clinical documentation Negotiation Management End-of-life care Patient hygiene assistance Care plans Daytime in-home care experience Patient personal care assistance Box truck Route driving Microsoft Excel Overnight in-home care Complaint handling Customer service Cargo van operation Retail sales Interpersonal skills Hospice experience Home health agency experience Training Recruiting Organizational skills Assisting with ADLs Patient observation Bed linen changing Patient interaction Communication skills Sales and upselling Insurance sales Analysis skills Attention to detail Delivery driver experience Dressing assistance Time management Customer relationship management Patient monitoring Active listening Driving Toileting assistance HIPAA Computer operation

Languages

English

Certifications and licenses

CNA

June 2022 to June 2027

I was a CNA 2022 I let me license expired

Licensed Nursing Assistant

Driver's License

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