Remote Dispatcher & Customer Service Professional

Marissa Hite

Dispatcher, Customer Service, Call Center Representative

**** ******* ** ********, ** 77505 209-***-**** *******.******@*****.*** Professional Summary

Dynamic customer service and dispatch professional with 5+ years of experience. Expert in multi-line phone systems, scheduling, and logistics using Salesforce and other communication tools. Bilingual in English and Spanish, committed to efficient remote operations and seamless customer support. Work Experience

Dispatcher (Remote)

ICONMA, LLC. Pasadena, TX

September 2025 to Present

• Utilized multiple dispatch software platforms including bulk and Rx LE for repairs, WebSOP for installs, and Salesforce to efficiently reschedule technicians' unfinished work orders.

• Managed dispatch operations for multiple states including Minnesota, Idaho, Iowa, Wyoming, and Montana, ensuring timely completion of daily quotas.

• Volunteered for additional workload to support team objectives and maintain operational flow. Telephone Operator/Dispatcher

A Better Answer Houston, TX

January 2025 to August 2025

• Managed multi-line inbound calls, providing courteous and efficient assistance to customers with inquiries.

• Maintained up-to-date contact information for on-call representatives to ensure seamless communication.

• Delivered messages promptly to clients, supporting effective information flow. Dispatcher/Customer Service

Metropolitan Transit Authority of Harris County Houston, TX January 2020 to December 2024

• Monitored GPS tracking systems to track vehicle locations in real-time, making adjustments to optimize route efficiency and ensure compliance with transportation regulations.

• Managed dispatch for 30-40 operators, ensuring routes ran on time and patrons arrived safely, maintaining an on-time performance rate of 90% or higher.

• Reviewed schedules and rerouted trips as needed to restore on-time status.

• Documented and reported vehicle breakdowns, road calls, and accidents to relevant staff and emergency agencies.

• Handled inbound customer calls for trip scheduling and driver updates, providing responsive customer service. Warehouse Associate

Chartwell Staffing/Leggett and Platt, Inc Tracy, CA September 2018 to May 2019

• Operated machinery safely and efficiently to support production flow.

• Maintained clean and safe workstations and provided coverage for coworkers as needed.

• Assisted management with product rework by volunteering for overtime shifts. Office Secretary

Bruces Mobile Locksmith Modesto, CA

June 2008 to May 2019

• Managed customer communications including scheduling appointments and handling Spanish language calls to support locksmith services.

• Maintained organized workshop and inventory of locks, keys, and tools to ensure operational readiness.

• Processed invoices and billing communications accurately using Neat software and Excel.

• Supported professional email communication and customer service functions. Collector/Medical Biller

Cypress Professional Services Modesto, CA

March 2017 to February 2018

• Conducted daily inbound and outbound calls to clients regarding medical debt, negotiating payment plans to protect credit.

• Processed payments over the phone and provided counseling on insurance benefits and co-payments.

• Documented patient interactions and maintained accurate records in office systems. Cashier/Customer Service

99 Cent Only Stores Modesto, CA

March 2014 to November 2015

• Delivered prompt and accurate payment processing for customers using POS systems.

• Provided bilingual customer service in English and Spanish, offering product information and store policy guidance.

• Assisted in maintaining a clean and organized work environment. Education

General Studies (High school or equivalent)

Sam Rayburn High School Pasadena, TX

May 2003

Medical (Administrative Medical Clerk)

Computer Tutor Business and Technical Institute Modesto, CA Skills

Dispatching Transportation management systems Vehicle dispatch software Oracle Transportation Management GIS software GPS Road transportation operations Multi-line Phone Systems Phone etiquette Microsoft Word Microsoft Excel Microsoft Outlook Data entry Shipping & receiving Customer service

Languages

English - Fluent

Spanish - Expert

Certifications and Licenses

Driver's License

September 2025 to September 2030

Additional Information

Authorized to work in the US for any employer

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