Administrative Assistant & Customer Service Professional

Billy I. Pabuaya

Contact # - 780-***-****

Email - ********@*****.**

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in Customer service, Inside Sales, Order Management, Banking operations, Accounting, and Client Support. Skilled in building positive customer relationships, handling inquiries, resolving concerns, processing orders, coordinating with internal teams, and providing accurate administrative support. Experienced in caregiving and Recreational Therapy activities with a strong ability to support individuals’ physical, emotional, and social well-being. Recognized as dependable, detail-oriented, adaptable, and committed to delivering excellent services. CORE SKILLS

Customer Service & Client Relations

Inside Sales & Sales Support

Order Processing & Order Management

Customer Inquiries & Issue Resolution

Purchasing & Inventory Coordination

Administrative Support & Data Entry

Accounting and Financial Records

Cash Handling & Reconciliation

Microsoft Office (Word, Excel, Powerpoint)

Communication & Relationship Building

Team Collaboration & Independent Work

Client Care & Activity Support

PROFESSIONAL EXPERIENCE

RTA PRACTICUM/SCHOOL OUTREACH EXPERIENCE

Assisted in preparing and facilitating recreational activities designed to support clients’ physical, emotional, cognitive, and social well-being.

Prepared activity spaces and equipment before sessions and maintained organization afterward.

Facilitated games, arts and crafts, music, and movement activities to encourage participation and engagement.

Supported safe and meaningful interactions with clients in facility settings.

Primary objective is to implement uses of Leisure & promote recovery of mental health. Private Family

Nanny/Childcare Support - September 2024 - February 2025

Provided safe and supportive care for three children while managing daily routines and schedules.

Prepared healthy meals and snacks while supporting children’s overall well-being.

Assisted with school routines, transportation, homework, and daily activities.

Maintained communications with parents regarding schedules, activities, and children’s needs.

Managed child-related household tasks including laundry, organizations and maintaining play areas.

Private Family

Home Caregiver - July 2022 - January 2023

Provided personal care and emotional support to a 99 year-old client requiring assistance with daily living activities.

Assisted with personal care, meal preparation, medication reminders, and daily routines.

Offers companionship and meaningful conversation to support emotional well-being.

Coordinated medical appointments and transportations with family members.

Completed household responsibilities including cooking, laundry and cleaning. Private Family

Nanny/Childcare Support - September 2021 - June 2022

Supported two children by providing supervision, guidance, and assistance with daily routines

Helped with homework, school projects, meals and weekend activities.

Maintained a safe and organized environment.

Communicated regularly with parents regarding children’s progress and needs. Richards Packaging Inc.. - Edmonton, AB

Inside Sales/Purchasing - September 2019 - September 2020

Served as the main point of contact for customer inquiries and product support.

Managed the complete order process including product inquiries, quotations, order entry, invoicing and shipping coordination.

Worked with warehouse and supplies to ensure product availability and accurate delivery information.

Prepared purchase orders, verified pricing, and completed costing documentation.

Received customer concerns while maintaining strong professional relationships.

Work with and support aftermath services teams required.

Process product returns.

Ampak Inc. - Edmonton, AB

Customer Service/ Inside Sales - November 2017 - October 2018

Managed customer accounts, product inquiries, pricing requests and order processing.

Promoted products and identified sales opportunities.

Coordinated with sales, purchasing and warehouse teams to resolve customer issues.

Manages product returns and provides solutions to customer concerns.

Supported administrative tasks and process improvements. HMS Host - Edmonton, AB

Cashroom Clerk/Accounts Receivable Clerk - March 2015 - June 2016

Balanced daily cash, debit, and voucher transactions.

Prepared reports, invoices, statements, and financial documents.

Managed cash deposits and maintain accurate records.

Reconciled accounts and supported daily financial operations. Aramark (MacEwan University) - Edmonton, AB

Supervisor/Customer Service - August 2014 - April 2015

Assisted with staff supervision, training, and daily operations.

Provided excellent customer service and resolved customer complaints.

Supported a positive customer experience through professional communication.

Observing performance and encouraging improvement if necessary. Tim Hortons/ESSO Truck Stop - Edmonton, AB

Head Cashier/Customer Service - October 2010 - September 2014

Provided friendly and efficient customer service in a past-paced environment.

Processed cash, debit and credit transactions accurately.

Managed cashier schedules and till assignments.

Trained and support team members.

ADDITIONAL EXPERIENCE

Pagestar Printing Press - Tagum City, Philippines

Inside Sales/Sales Manager/Accounting Head - August 2005 - June 2010 John Hancock Life Insurance/Manulife Insurance Company - Dabao City Phil. Financial Planner/Unit Manager - May 2000 - September 2005 Hairchitect Salon - Davao City Philippines

Owner/Manager - November 1993 - June 1996

One Network Bank - Davao City, Philippines

Accounts Clerk/Bank Teller/Accounting General Bookkeeper - August 1986 - August 2000 EDUCATION

Aquinas College - Calgary, AB

Recreational Therapy Aide - Graduated with Honor

July 2023 - September 2024

Academy of Learning Career College - Edmonton, AB

Computerized Accounting

April 2012 - February 2013

Rizal Memorial Colleges (University) - Davao City, Philippines Bachelor of Science in Commerce Major in Accounting April 1982 - October 1985

TECHNICAL SKILLS

MicrosoftWord, Excel, Powerpoint

Google Mail and Outlook

Internet Application

Micros, JD Edwards, Cetrix GP Microsoft

PERSONAL STRENGTHS

Strong communication skills in English and Tagalog

Reliable, hardworking, and detail-oriented

Positive attitude and customer-focused approach

Able to work independently and as part of the team

Flexible and willing to learn new systems and processes

Contact this candidate