Medical Billing and Coding Specialist

Samantha Parr

Mulga, AL *****

205-***-**** **************@*****.***

PROFESSIONAL PROFILE

Well-regarded professional backed by cross-functional office management, healthcare industry, remote call center, data entry, financial, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Well-organized, manage time and priorities in multi-task environments.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Actively participate in learning opportunities and adapt to new environments.

Communication Platforms – Zoom, Google Meet, Slack, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2026

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

Shelby County School of Technology Certificate of Completion – Graphic Arts and Communication

HEALTHCARE INDUSTRY EXPERIENCE

The Foundry – Bessemer, AL 01/2013 – Present

Volunteer Medical Assistant

Assist Physician and Nurse Practitioner with the care and treatment of patients without medical care and transportation.

Take vital signs, enter data in system, maintain records, and complete accounting tasks.

Maintain positive attitude and act with respect while performing duties.

MCI Signify Health – Birmingham AL 02/2024 – 08/2024

Customer Service Representative – Remote Call Center / Contract

Interacted with customers via inbound calls to answer inquiries and to provide assistance.

Scheduled appointments for in-home evaluations, verified insurance coverage, and helped initiate claims.

Reviewed accounts, entered customer data, documented call activities, paid close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.

Communicated in a clear and concise manner and worked effectively as a team member.

ADDITIONAL EXPERIENCE

National Parking – Birmingham, AL 08/2024 – Present

Office Manager / Customer Service

Supervise 6 team members, create schedules, hire and train new employees, and delegate tasks.

Complete end of day paperwork and managed ground transportation operations.

Manage inbound and outbound calls, keep accurate and complete department records, process payroll, prepare bank deposits, take inventory, and ensure adherence to policies and procedures.

Build relationships and stay attentive to employees by motivating them to succeed and improve.

Address issues in a professional manner and resolve staff and customer service problems.

RNC TNC – Birmingham, AL 08/2023 – 02/2024

Customer Service Representative – Remote Call Center

Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance and asked customers for contributions for election campaigns.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data and communicated in a clear and concise manner.

Intuit Turbo Tax – Birmingham, AL 02/2022 – 04/2023

Data Entry Associate / Customer Service – Remote Call Center

Assisted clients with tax questions and guided clients on how to electronically file taxes.

Entered data into a computer, operated a variety of office machines, and performed other administrative duties.

Input and processed data, compiled, sorted, and verified accuracy of data, and checked batches for errors.

Maintained logs of activities and finished work and stored completed documents in appropriate locations.

Adhered to policies, procedures, and guidelines, and handled confidential information.

Career break to focus on family responsibilities and managing household (07/2008 – 01/2022)

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