Customer Care & Program Coordination Professional

Lillian I. Flores

**************@*******.*** 714-***-****

Customer Care & Service Excellence

Time management & Organization Skill

Relationship Development & Partnership Building

Administrative Coordination & Department Support

Professional Staffing & Client Support

Summary

Dedicated and servicefocused professional with a strong commitment to supporting customers, clients, and team members. Known for building positive relationships, adapting quickly to new challenges, and maintaining a high standard of care in every task — big or small. Skilled in organizing workflows, coordinating programs, and working collaboratively with private, public, and community partners. Recognized for creating supportive environments, encouraging teamwork, and fostering opportunities that help individuals and organizations succeed. Brings a practical, handson approach, the ability to see the bigger picture, and a willingness to step in wherever needed to ensure goals are met.

Core Competencies

Exceptional Customer Service — Provide attentive, supportive, and solutionsfocused service to students, clients, and community partners.

Relationship Building & Support — Develop positive, trusting relationships with extern sites, employers, students, and internal teams.

Recruitment, Placement & Workforce Support — Experience in fullcycle recruiting, extern placement, and guiding individuals toward successful outcomes.

Program Coordination & Department Assistance — Support key functions such as externship oversight, advisory meetings, workshops, and graduation.

Coaching & Guidance — Offer patient, encouraging coaching to students and candidates to help them grow professionally.

Community Outreach & Networking — Engage with local businesses and clinical sites to expand opportunities and strengthen partnerships.

Clear & Professional Communication — Communicate effectively with students, staff, leadership, and external partners.

Ethical Work Practices & Reliability — Maintain confidentiality, integrity, and consistent followthrough on responsibilities.

Organizational Skills & Process Support — Keep workflows organized, streamline tasks, and contribute to department goals.

Professional Experience

PCI College February 2023 - Present

Extern Coordinator

Manage daytoday Extern placement operations, including student extern placements, contract coordination, and timesheet monitoring. Build and maintain community partnerships to secure new extern sites and support job development. Provide job coaching and career readiness guidance to students. Oversee departmental functions such as student counseling, workshops, extern attendance, Advisory Committee meetings, and graduation. Prepare meeting minutes and assist the Campus Director with special projects. Responsible for 67 students at externship sites while maintaining relationships with site managers.

OfficeWorks February 2017 - December 2022

Senior Recruiter/Account Representative

Led fullcycle recruiting for healthcare and corporate clients, managing sourcing, screening, interviewing, and placement of qualified candidates across multiple disciplines. Built and maintained strong client relationships, ensuring consistent fulfillment of staffing needs and high satisfaction with service delivery. Oversaw account management functions including job order intake, workforce planning, and performance tracking. Developed targeted recruitment strategies, negotiated offers, and supported onboarding to ensure successful placements. Collaborated with leadership to meet weekly and monthly hiring goals while driving business development and expanding client partnerships.

Kinetic Personnel April 2012 - February 2017

Senior Account Representative

Managed key client accounts and delivered fullcycle staffing support across multiple industries. Oversaw job order intake, candidate sourcing, screening, and placement to meet client workforce needs. Built strong relationships with hiring managers, ensuring consistent service delivery and high satisfaction. Coordinated onboarding, monitored assignment performance, and resolved client or employee issues promptly. Supported business development by identifying new opportunities, expanding client partnerships, and contributing to weekly and monthly production

goals.

Education

Master of Business Administration (MBA) University of Phoenix

Bachelor of Arts in Business Management (BA) University of Phoenix

Electrical Mechanical Design Cerritos Community College 1 credit short of AA

Contact this candidate