Operations & Administrative Coordinator

JADE CASSADY

OPERATIONS PROFESSIONAL

***********@*******.*** 515-***-**** linkedin.com/in/jadecassady12345

ABOUT ME

Detail-Oriented Administrative & Operations Coordinator with strong experience supporting field teams, sales units, and corporate office operations. Skilled in managing workflows, drafting correspondence, processing complex documentation, scheduling, and delivering support across Microsoft Office, Google Workspace, and CRM systems. Collaborative, proactive, and committed to operational efficiency and accuracy.

CORE SKILLS

Office Admin & Scheduling

Cross-Department Communication

Document Management & CRM

MS Word, Excel, Google Workspace

Customer & Vendor Support

Process Improvement & Multitasking

Detail-Oriented Problem Solving

Records Management

EXPERIENCE

OPERATIONS SPECIALIST / ADMINISTRATIVE COORDINATOR

Aston Carter (Contracted at Cetera Financial) Oct 2025 – Jul 2026

Coordinated daily operational and administrative workflows within a financial services environment.

Maintained accurate client and account records, documentation, and data processing across internal systems.

Partnered across teams to ensure compliance, meet operational deadlines, and resolve daily administrative issues.

OPERATIONS COORDINATOR

Storey Kenworthy/Workspace 2023 – 2025

Processed 40–60 warranty claims weekly with a 95% resolution rate for damaged/defective office furniture.

Coordinated repair scheduling and managed reimbursements.

Maintained records and documentation in internal systems.

Collaborated across departments to streamline workflows and reduce issue resolution time.

TRAFFIC COORDINATOR / SALES ASSISTANT

Des Moines Radio Group 2015 – 2023

Managed daily commercial schedules under tight deadlines.

Supported sales teams with data entry, reporting, and client correspondence.

Optimized ad inventory and coordinated placements to maximize revenue.

Ensured smooth internal operations and back-office coordination.

EDUCATION

Associate Degree in Business

Des Moines Area Community College, Des Moines, IA

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