Customer Service & Kitchen Operations Professional
Resume:
Joshua Orama
Lutz, FL *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Racetrac associate
Racetrac-Altamonte Springs, FL
January 2024 to Present
Cook and registering
Respond to make sure all food is prepared correctly. Dating everything to make sure nothing is expired or expiring. Clean my station every 2 hours with new sanitizer. Make about 25 pizzas and over 80 burgers during my shift. Would make sure the kitchen is prepared and ready for the next cook. Do dishes daily.
Cleanliness is what I'm all about.
Machine Operator
Tamco-Longwood, FL
March 2021 to January 2024
· Utilize proper procedure on all machines to provide sheet metal for new house construction.
· Operated and moved heavy equipment making sure orders go into correct trucks for delivery to housing projects.
· Completed management preparation class.
Parking Lot- Tram Driver
Disney World-Orlando, Florida
July 2019 to March 2021
· Furloughed during Covid from 3/2020-3/2021
· Operated tram and greeted 45,000+ guests each day while delivering narrations of varying lengths regarding daily events, dining and park activities as they traveled from parking lot to the park entrance.
· Provided exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues.
· Listened to and appropriately escalated guest concerns to management with a positive attitude.
· Selected to provide transportation and tours to executives and celebrities Customer Service Specialist/Trainer
Universal Studios-Orlando, Florida
January 2015 to July 2019
· Trained all new associates on games processes, as well as in store selling.
· Provide excellent customer service to all guest and received numerous awards for above and beyond service to the customers.
· Always on top of sales quotas for carnival game selling. Server/dishwasher/cook
Kellers BBQ-Altamonte Springs, FL
February 2014 to January 2015
Did dishwashing, serving and a little bit of cooking. Make sure area is clean.
Clean dishes
Prepared meat. Sometimes a day in advanced
Made sure area was prepared and everything stocked. Take people's order in a quick but safe manner.
Ensure all guests that come in are happy.
Cleanliness and safety number 1 priority
Parking Lot Operations – Magic Kingdom
Walt Disney World-Orlando, Florida
December 2009 to February 2014
· Assisted with new employee training, including tram operations and parking lot policy and procedures.
· Operated tram and greeted 45,000+ guests each day while delivering narrations of varying lengths regarding daily events, dining and park activities as they traveled from parking lot to the park entrance.
· Provided exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues.
· Listened to and appropriately escalated guest concerns to management with a positive attitude.
· Selected to provide transportation and tours to executives and celebrities.
· Selected as Employee of the Month in 10/2011 and 12/2013. Ride Operator/Scare Actor
Universal Studios-Orlando, Florida
September 2009 to November 2009
Ensured safe and efficient line speed and crowd flow through park rides. Operated and monitored ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations. Performed nightly in park Halloween events.
Provide excellent guest service through performance, and uphold the quality image of the Universal Studio brand
Cashier/Bagger/Stocker
Winn Dixie-Orlando, Florida
June 2008 to May 2009
Provided continuous attention to guest needs; greeted, assisted and thanked guests in a prompt, courteous and friendly manner.
Informed guests of specials and promotions as requested by company or store management. Properly recorded sales through the scanning system; operated cashiering equipment accurately and efficiently recognizing all forms of tender and provided the correct change when appropriate. Packed guest purchases in a manner to prevent damages, carried groceries in a shopping cart to the guest’s car and loaded groceries into the vehicle. Education
Business Management (Associate Degree)
Seminole State College-Orlando, FL, US
2009 to Present
High School Diploma
Lake Brantley High School-Altamonte Springs, FL, US 2006 to 2009
High school diploma or GED
Skills
Product demos Pet care Retail sales Microsoft Office Supervising experience Merchandising Customer inquiry handling Landscaping Grilling Mowing Climbing Heavy equipment operation Resort Industrial equipment Stocking Customer communication Upselling Warehouse Experience Machining Food preparation Outdoor work Food safety POS Heavy lifting Swimming Sanitation Computer skills Press brake machine Baking Frying Mobile devices Precision measuring instruments Data entry Kitchen experience Basic math Inventory control Teaching Cash handling Customer Service Guest services Organizational skills Dog handling Cooking Packaging Retail math Driving Quality control Fabrication Maintenance Customer complaint resolution Sautéing Experience with children Construction Restaurant experience Dog walking Processing cash transactions Cash register Grinding machine operation Pastry experience Kitchen stations Time management Decision making Typing Blend of Business/People skills Excellent organizational skills
Works efficiently with minimum supervision
Effective communication skills
Handles multiple tasks and prioritizes successfully Customer Focused
Teamwork
Sales Cost control Cleaning Grocery store Hospitality Customer service English Warehouse experience Communication skills Load & unload Sales Phone etiquette Leadership Food service Flooring installation Microsoft Word Retail sales transactions Lawn care Delivery driver experience Inside sales Phone communication Sheet metal Animal handling Night audit Certifications and Licenses
Forklift Certification
May 2021 to Present
CPR Certification
Driver's License
Certified Pool Operator
Lifeguard Training
First Aid Certification
Food Handler Certification
HACCP Certification
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