DMLSS Supply Systems Administrator & Analyst

Donna Hall

Summary

Resourceful Supply Systems Analyst with over 8 years of experience in DMLSS administration, system implementation, and user training. Proven ability to manage information systems, resolve complex issues, and provide executive briefings. Expertise in application support, quality control, and troubleshooting. Adept at developing training presentations and conducting classroom sessions to ensure smooth system transitions and user adoption. Eager to leverage extensive experience to enhance operational efficiency and support critical supply chain functions.

Work Experience

Supply Systems Analyst, DSFederal, Inc., Rockville 09/2016 – Present

Administered the Defense Medical Logistics Standard System (DMLSS) as the System Administrator (SA) on-site at the US Army Medical Research Institute for Infectious Diseases

(USAMRIID) in Fort Detrick, MD.

Served as Manager and Information Owner for the DMLSS Automated Information System

(AIS).

Monitored service statuses and processing dates, investigating and reporting errors to the Defense Health Agency Global Service Center (DHAGSC) in San Antonio, TX when necessary.

Managed security login denials by reviewing and monitoring audit logs. Provided user support for login and functionality issues. Processed customer orders by reviewing picklists and executing orders electronically. Resolved receipt issues by collaborating with the Defense Logistics Agency (DLA) for problem resolution.

Facilitated system access for new users by processing required paperwork. Granted system access utilizing Smart Card technology. Developed and delivered diverse training presentations tailored to user responsibility scenarios.

Educated new users on system functionality.

Reviewed the database for dormant users and took appropriate actions. Coordinated with the Fort Detrick Network Enterprise Center (NEC) to manage DMLSS server backups, including swapping daily backup tapes for monthly audit backup tapes and vice-versa to ensure remote execution of the Monthly Audit Backup. Managed the bi-annual physical exchange of backup tapes with the NEC, capturing old tapes and introducing new ones.

Supply Systems Analyst, Ke’aki Technologies, LLC, Frederick 12/2015 – 09/2016

Served as the DMLSS System Administrator (SA) on-site at the US Army Medical Research Institute for Infectious Diseases (USAMRIID) in Fort Detrick, MD. Executed daily, weekly, and monthly responsibilities as the DMLSS SA. Supported site operations during the first Federal Information Systems Controls Audit Manual (FISCAM) inspection, offering recommendations to various divisions. Senior Business Systems Analyst, LongView International Technology Solutions, Reston 01/2013 – 12/2015

Functioned as a DMLSS Business Analyst (BA) for the Joint Medical Logistics Functional Development Center (JMLFDC) at Fort Detrick, MD.

Applied Agile methodologies as a Development BA, contributing to the implementation of new functionality and upgrades to existing features. Successfully deployed the Equipment and Technology Management (E&TM) module of DMLSS to the Uniformed Services University of Health Sciences in Bethesda, MD. Engaged with site Logistics personnel to understand implementation requirements, review current business practices, and re-engineer processes to align with the new DMLSS AIS six months prior to deployment.

Participated in weekly conference calls with JMLFDC and site personnel for deployment preparations.

Authored a comprehensive training manual for end-users. Organized and conducted five full-day, on-site classroom training sessions for new users. Presented executive briefings to management, providing ongoing recommendations for system optimization.

Provided three months of post-deployment follow-up to ensure a smooth transition for the site.

Contributed to a deployment success that was highlighted in a public government magazine. Authored user stories for the new web-based interface of the Facility Management (FM) module.

Developed test steps, executed testing, and documented test results for system enhancements.

Engaged in daily SCRUM meetings to facilitate agile development processes. Participated in the implementation of new audit procedures by the DHA to ensure JMLFDC software accreditation compliance.

Education

University of Phoenix, MHA/INF, Master Health Administration/Informatics, Health Administration/Informatics, Columbia

University of Phoenix, BSB/M, Bachelor of Science Business/Management, Business/Management, Rockville

Skills

Certificates

CompTIA Security+®, CompTIA

06/2009

Application Support Quality Control System Development System Design System Implementation Technical Writing Testing Troubleshooting Training

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