Manual QA Tester Banking & E-commerce

Balaji Goli Mobile 910-***-**** Bangalore, Karnataka, India ************@*****.***

Professional Summary

Over 8 years of experience in Software (Manual) testing of Internet/Web, Desktop Applications, Client-Server applications and good experience in testing Banking (Retail) & Finance, Financial Supply Chain, Logistics and Transportation, Retail & E-commerce and Investment & Retirement services, applications by using Manual tools and techniques.

Experience Summary

•Extensive hands-on experience in diversified fields of the Software Development Life Cycle (SDLC), Quality Assurance Process and Agile-Scrum Methodologies.

•Good experience testing the applications that were developed on Java, J2EE, Microsoft (.Net) Technologies, Data Warehouse and Mainframe Technologies.

•Experienced in analyzing Business Requirements Documents, Technical Specifications, use cases and creating Requirements, Test Plan Development, Traceability Matrix (RTM) Development, Test Plans, Test Cases and Test Scripts Maintenance and Execution based on defined testing standards.

•Used Team Foundation Server (TFS) in the project for project documentation, maintaining the test suite and testcases and communication between the Test and Development teams

•Good Experience in working with Microsoft Test Manager (MTM) which has been used to create the Test cases, Planning and Execution.

•Experience in creating comprehensive Test Plan and Test Strategy by performing various kinds of testing act like Sanity, System, Configuration, Browser Compatibility, Functional, Regression, Back-End, Airlines (GDS) Systems testing, Data Migration testing, Localization (L10n) and Internationalization (i18n) Testing, Reports testing, Point of Sale ( POS),Cloud based testing (SaaS),Content Management System (CMS), Workflow Management System, Application Programming Interface (API) and User Acceptance Testing (UAT) on web based and client/server applications.

•Committed to work with quality, integrity and perseverance towards client goals and objectives.

•Willingness to learn and quickly adapt to new domains & technologies, dedicated to successful project completion and good communication and interpersonal skills.

•Can work as an Individual Contributor and willingness to share and mentor the juniors with the best practices which has experienced and gained over the years in the testing career.

Experience Skills

Operating Systems

Windows Server2003, Unix, Macintosh

Databases

Oracle8i/9i/10g, MySQL, SQL Server 2012.

Defect Tracking Tools

HP ALM v.12, Team Track, JIRA, MTM, Testlink

Reporting Tools

MicroStrategy 9.3

IDE

Visual Studio 2010, TFS 2012

Document Repository

Confluence

Professional Experience

Spruce Technologies, Bangalore, Karnataka, India Aug 2024 to Jan 2025

QA Tester

New York City Department of Buildings -Safety Violations

Description: The New York City Department of Buildings (DOB) (https://www.nyc.gov) is the department of the New York City government that enforces the city's building codes and zoning regulations, issues building permits, licenses, registers and disciplines certain construction trades, responds to structural emergencies and inspects over 1,000,000 new and existing buildings.

The NYC DOB consists of 3 modules. 1) DOB: Build 2) DOB: Safety 3) DOB: Licensing.

Assigned to the DOB: “Safety” Violations Project. The Safety Violations comprises of 10 Compliance (Trade/Work) Types. Emergency Power, Photoluminescent, Retaining Walls, Structurally Compromised Buildings, Facades, Parking Structures, AEU HAZ, Energy Grade, Elevator, Boilers, Sprinklers, Gas Piping. Primarily, work was assigned to test the End-to-End functionalities for the Emergency Power and Photoluminescent Compliance types for the Release 1, Phase 1 project. Also, tested the other Compliance Types as part of Regression testing. The Project has two applications: Front End- Public/Industry Portal (Used by the Public Customers as well as Registered Architects or Professional Engineers) to check for their violation payments/Challenge Requests/Civil Penalty Waiver Requests) developed on Microsoft .Net technology and backend Customer Relationship Management (CRM) application used by the NYC DOB Employees and is developed on Microsoft Dynamics CRM 365. The CRM also has Workflows used by the Internal Business Unit’s QA Supervisor/QA Administrator to verify the documents and for decision-making by Approval/Denial process. The Release 1, Phase 1 gone live successfully and presently in Release 1, Phase 2 with small Enhancements/Change Requests

TechnePlus, Bangalore, Karnataka, India 06/2022 - 04/2023

Test Engineer

Brady’s Credit Risk

Description:

Brady’s Credit Risk (BCR) is a Cloud based service solution which helps transform the way energy and commodity trading companies manage credit risk.

The application is a configurable credit risk management solution that allows companies to capture, measure, monitor and report credit exposure by counterparty, commodity, deal type, country/region, delivery point, industry, external credit rating, trading office, or any combination of these.

The system supports rapid integration to any external trading and accounting systems, as well as interfaces with spreadsheet valuation engines.

BCR Application provides a suite of tools like Credit Risk Workflow, integrated web reporting, Credit Scoring, Credit Risk Collateral Management, Credit Risk Legal and Credit Analytics.

Worked on the BCR’s Support & Maintenance project, by testing the Production Issue Tickets/Change Requests/Enhancements for the Clients: Chevron and POWEREX. Followed the Agile-Scrum methodology in a two weeks Sprint using the JIRA tool. Conducted API testing using Postman and SoapUI to validate functionality and performance. Collaborate with developers to identify and resolve API issues during the development cycle. Wrote and execute test cases based on API documentation and specifications.

Quess for Canon, Bangalore, Karnataka, India (Freelance Project) 06/2021 - 08/2021

Functional and Regression Tester

Canon Canada e-Store

Description:

Worked as a Functional and Regression Tester for their newly build Canon Canada eStore with the newly implementation of e-Commerce software tool Adobe Magento eCommerce. Tested various User Stories and verifying the requirements are working as the Customer expectations.

Adobe Magento Ecommerce website tool is the best open-source to build an online store. The Magento has the below features and has tested these features in the Canon’s website as the Product matches and integrates with the User requirements during the SIT (System Integration Testing) phase.

●Product management: with many images, optional comment reviews products, a favorite’s list, inventory.

●Category management: easy to find and select products by category

●Inventory management: management of products left in stock, import, export …

●Client account: account status, transaction history, preferred catalog, address, shopping cart …

●Customer service: enhance the features, customer contact form; the comprehensive follow-up, email service.

●Order Management

●Payments: Many payment methods such as credit card, PayPal, Authorize.net, Google Checkout, support for external payment modules like CyberSource, ePay, eWAY, and more.

●Search technology: fast, friendly, support search on Google Site Map.

Adobe Magento is an SEO-friendly Content management system (CMS) – Magento SEO. It contains lots of SEO features like: Search friendly URLs, Sitemaps, Layered navigation, Product Title, Keywords, Meta tags & descriptions, international support: multi-lingual and monetary, Promotional and marketing tools: coupons, promotions, and more. Analyze and report: integrate with the Google Analytics service and provide multiple reports. Conduct API testing using Postman and SoapUI to validate functionality and performance. Collaborate with developers to identify and resolve API issues during the development cycle. Write and execute test cases based on API documentation and specifications.

Moody's Analytics, Bangalore, Karnataka, India 09/2019 - 02/2021

QA Analyst

CreditLens - ImpairmentStudio Extract (IS) and Data Migration Projects to CreditLens

Description:

The Moody’s Analytics CreditLens™ software empowers commercial lenders to make smarter credit risk decisions by incorporating a wide range of both quantitative and qualitative risk drivers into procedures with greater consistency.

The ImpairmentStudio™ software is Moody’s Analytics is a Cloud based solution used for measuring and reporting current expected credit losses and debt securities. Organizations use it to share data and collaborate across departments, lines of business, and subsidiaries, to calculate, review, approve, and generate current expected credit loss allowance reports.

The main aim of the project is to extract the data that is entered in the CreditLens User interface and to display four .CSV files (EntityReference, InstrumentReference, PropertyReference, InstrumentCashflow). Initially, the CreditLens tenant DB will perform a DMS (Data Movement Service=ETL) Job and load it into OLAPTS (Online Analytical Processing – Transaction Service) DB. Later, the Data Extract Definition happens and again a DMS job is triggered in the Job Scheduler. So, the CreditLens data will be loaded and generates 4 csv files which will be routed to local file repository “Minio” or Cloud (AWS-S3 Bucket). From where, the ImpairmentStudio consumes these 4 csv files which are used for Analysis or Reporting purposes.

Also, worked as a Data Migration QA analyst and testing and validating various Moody’s Banking clients as part of Data Migration projects. Performed API testing using Postman and SoapUI to validate functionality and performance. Collaborated with developers to identify and resolve API issues during the development cycle. Wrote and execute test cases based on API documentation and specifications.

Mindtree, Bangalore, Karnataka, India 08/2018 - 06/2019

Test Analyst

Enterprise Advantage-TFMS-Fleet Advantage

Description:

Worked as a Test Analyst (Contractor) for Mindtree for First Advantage client on multiple projects

Enterprise Advantage – Walmart: The objective of this project is to analyze Walmart Employment Screening new requirements. Worked on two Sprint releases solving their New Project Requirements (NPRs), Application Support Tickets (APSS), and retesting their Bugs (EE’s). Participated in the Sprint New Requirements Grooming session, Sprint Planning, Sprint test activities and Sprint Retrospective.

“Customer Success” Also, a part of Customer Success (CS) Pod, where in all the Walmart NPRs, APSS are supported. Participated in Daily Scrum Calls and Sprint activities.

Transportation Fleet Management System (TFMS): Also, a part of the Transportation Fleet Management System (TFMS), which is a legacy application and supported for their releases. TFMS application helps maintain fleet documentation for its vendors and clients in respect of mileage calculation, road tax and provides the reports.

Fleet Advantage (FA): Fleet Advantage is also a legacy application, where the First Advantage gives advantage to its clients to add the contents in the user profile.

NTT Data, Bangalore, Karnataka, India 04/2018 - 06/2018

QA Analyst

Idea Management Portal

Description:

Worked as a QA Analyst (Contractor) for Honeywell for “Idea Management Portal” on Accolade project

The objective of this project is to review the ideas that are posted by all the four Service Business Groups (SBG’s): Aero, HBT, SPS, PMT (NPI) and Non-NPI (All Other Ideas). NPI are New Product Introduction group which falls under the 4 SBG’s and “All Other Ideas” falls under the non-NPI group. Every Honeywell employee can post their ideas irrespective of the groups, which in turn goes to the “Accolade” (Innovation Management Software) developed by Sopheon, where the Workflow Management is initiated and were reviewed by the Project Owners and Idea Manager based on the assessment of the Idea details. Once the Idea is approved, it will be converted into a Software Project and the end result will be the Honeywell Product which is released in the market for the Buyers and Sellers.

Cargill, Bangalore, Karnataka, India 02/2016 - 10/2017

Testing Analyst

Meal Load Out

Description:

Worked on multiple projects as a Testing Analyst in Cargill Business Services India Pvt Ltd (CBSI) on BizApps space (non-SAP) projects:

Meal Load Out (MLO): The objective of this project is to review current Meal Load Out (MLO) and associated processes to identify opportunities for standardization and optimization. The standard processes will then be used to implement a saleable enterprise solution for load out. This action is required due to obsolete systems currently supporting this process, and increased efficiency at the plants.

The MLO application is currently used at 13 soy crush facilities, 2 biodiesel plants, and 3 soft seed crush plants. MLO was not installed in Mexico with the Lynx implementation due to its obsolescence. The requirements used to build the Jupiter application in Mexico will be used as input into this project.

Implementation of a new solution (with Savigent-Jupiter-MOM layer) is expected to be done by facility (vs. all at once). Specific phasing plans to be developed in the Plan Phase.

The Meal Load Out (MLO) has 4 layers:

•Level 4: ERP (“Jupiter” Front-end application used for the Inventory Management, Financials, Quality Management, Inbound, Outbound.

•Level 3: MOM (Manufacturing Operations Management like Inbound, Production Continuous Batch, Quality, Production, Weigh, Pack, Label, Plant Inventory, Automated Warehouse, Outbound. MOM is also called the “Plant Performance Management”.

•Level 1,2- I/O and Controls: Sensing, Monitoring, Control of Physical processes. Here the application used is the “UniWin” which takes the weight of the Product (Meal or Oil) using the 3 scales: Hopper Scale, Flow Meter Scale, Platform Scale by using the Transportation (Truck/Rail Car).

•Level 0- Physical Process: Right from the Check in and check out of Truck/Rail Car into the Facility.

US Software Group, Bangalore, Karnataka, India 11/2014 - 02/2016

QA Analyst

OpenText ROSMA PPM Black Box ABInBev – ROSMA PPM

Description

Return on Supply Management Assets, ROSMA© (Black box) is the core Cloud based service application that is built under the Software-as-a Service (SaaS) model. The Procurement Performance Management tool guides procurement professionals and their business stakeholders through the entire lifecycle of planning, tracking, and reporting of results. ROSMA framework has the below Components and drivers to measure the metrics.

“ABInBev - ROSMA PPM” Anheuser-Busch InBev (ABInBev) is a Belgium multinational beverage and brewing company headquartered in Leuven, Belgium. It is the world's largest brewer and had a 25 percent global market share.

ROSMA (Return on Supply Management Assets) PPM (Procurement Management System) applications in the Cloud under the Software-as-a Service (SaaS) model. This application helps procurement professionals actively manage the performance of their group or department. The Procurement Performance Management (PPM) tool guides procurement professionals and their business stakeholders through the entire lifecycle of planning, tracking, and reporting of results.

Charles Schwab, Austin, Texas, USA 01/2014 - 06/2014

QA Analyst

Managed for Traditional - Retirement Plan Services - Austin

Description:

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Schwab Retirement Plan Services Company provides recordkeeping and related services with respect to retirement plans.

I worked on the Schwab Retirement Services (SRS) which has the Retirement Plan Services (RPS) where they have acquired an Austin 401(k) company earlier and supporting their Traditional Plans with their two Advice Vendors:

•Guided Choice

•Morningstar

Worked for the Managed for Traditional, M4T – Retirement Plan Services, RPS - Austin TEAM project on various applications like Participant Service Link (PSL), a call center application, www.schwabplan.com, Participant’s client facing application and Managed Services Application, which is used by the BackOffice to send batches of Participants files to the Advice Vendors for requesting of Reassessment and Rebalance.

Academy Sports and Outdoors, Katy, Texas, USA 02/2013 - 12/2013

RMS and Database cum Reports Tester

ReIM-RMS and Academy Business Intelligence MicroStrategy Reports

Description:

Oracle Retail Invoice Matching is an application that supports the procurement cycle for retailers. Oracle Retail Invoice Matching is a subset of Oracle Retail Merchandising System. With ReIM, retailers can receive or enter the invoice documents from suppliers, and match them with the goods-receipt information from warehouses or stores.

Also, worked on the Academy’s Data Migration Project ABi - Academy Business Intelligence using MicroStrategy as a Business Intelligence Reporting Tool to generate the Reports and performed Reports testing. Also, performed the ETL Testing, where the Source data which is Operational Data Source, ODS to Target Academy’s Business Intelligence Data Validation using the Netezza Data warehouse and comparing the RMS Source Tables to the ABi Reports Target Tables as part of the Data Migration process.

United Parcel Services (UPS) 07/2011- 12/2012

Mainframes QA Tester

UPS My Choices and Billing Center

Description:

United Parcel Service (UPS) is one the world's largest package Delivery Company and a leading global provider of specialized transportation and logistics services.

The UPS Billing Center (BC) is the flagship premium electronic billing solution of UPS which provides the ability to access UPS invoices electronically. This adds value to the customers by providing on-line access to view, manage and pay UPS Invoice.

UPS My Choices is an initiative to enhance the delivery experience for residential receivers who have many items shipped to their home by offering UPS My Choices. These new services would apply to all UPS shipments delivered to an individual at home and will be offered through a no fee registration.

Performed Functional/System Integration/End to End testing to make sure that the functionalities/data flows from the Frontend UPS website to the Backend Mainframe systems are working as expected for the Application Under Test (AUT).

DCO (Delivery Change Option):

1) DCO - Deliver to Another Address;

2) DCO - Deliver to a UPS Retail Location;

CDW (Confirmed Delivery Window):

1)Confirmed 2-hour Delivery Window.

Sapient, Bangalore, Karnataka, India 07/2010 – 06/2011

Software Regression Functional Tester

Opodo - Online Travel Portal

Description:

Opodo.com is a leading pan-European online travel company & a travel industry technology

provider, specializing in worldwide travel, operating in nine countries & providing tools, information and

inspiration to plan and book all travel requirements (flight, hotel, car hire or package holiday). Worked

on the “Amadeus” application as part of testing, which is the “Global Distribution System” (GDS),

which distributes the inventory and content to the world’s global distribution systems (GDS).

Global Distribution System refers to the reservation tool travel agent (OTTO- Opodo Total Travel Organizer) used when making an air, hotel, car or other travel service booking.

Educational Qualification

Masters in Computer Applications (2000 - 2003)

St Peter’s Engineering College

University of Madras, Madras, India

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