Workforce Development Director and HR Strategist

Noorjahan E. Wells

Phone: 646-***-****/646-***-****

Email: ***********@*****.***

Summary of Qualifications

Accomplished, mid-level professional with 15 progressive years of demonstrated expertise in Workforce Development. Thoroughly knowledgeable in the following Human Resource areas; EEO, Affirmative Action, OSHA, recruitment, employment-related legislation, benefits administration, training and development, workers compensation, and progressive employee management. Experienced with HR information systems and other computer applications related to the functioning of Human Resources.

PROFESSIONAL SKILLS AND COMPETENCIES

Workforce Development Leadership

Operational Oversight Full Cycle Hiring Processes

Strategic Planning & Implementation

Stake Holder Relations

Development of training and Leadership curriculum

Program Development & Expansion Data Management

Job Fairs Recruitment Events

Budgeting

Onboarding

Decision Making

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Career Highlights

Traveled to Ghana and Belgium to study international hiring practices in Student Affairs

Intermediate IT Knowledge including but not limited to: All Microsoft Office Suite applications, Mac OS, Social Media, Proprietary Databases, NYC WAY, CARES, DTS Website admin, ADP Virtual Edge, ATS, Iapplicants, Taleo

Developed business services training and marketing Tools

Implemented Career Assessment Tools to establish individualized employment goals

Education

Doctor of Education: Executive Leadership and Social Justice -St John Fisher College – Anticipated

Master of Science: Student Personnel Administration – Buffalo State College, 2009

Bachelor of Science: Health & Human Services – Medaille College, 2007

Credentialed Alcohol and Substance Abuse Counseling Certification Achieved in 2014

Relevant Professional Experience

Director of Workforce Services

Greenwich House Lifelong Skills & Opportunity Center (LSOC) New York, NY 7/25 to Present

Provide strategic leadership and oversight for workforce development programming serving Older Adults, underserved communities, and job seekers across New York City.

Develop and implement innovative workforce initiatives focused on employment readiness, career pathways, entrepreneurship, digital literacy, and community engagement.

Cultivate and maintain partnerships with employers, educational institutions, city agencies, and community-based organizations to expand employment and training opportunities.

Lead program development efforts aligned with grant opportunities, city procurements, and Requests for Proposals (RFPs) to support organizational growth and sustainability.

Supervise workforce staff, interns, volunteers, and facilitators while ensuring high-quality participant services and program outcomes.

Oversee participant recruitment, case management coordination, job placement strategies, and retention initiatives to improve employment outcomes.

Establish partnerships with healthcare, hospitality, environmental, social service, and administrative employers to create direct employment pipelines for participants.

Coordinate community outreach and engagement initiatives to increase program visibility, membership growth, and stakeholder collaboration.

Design and facilitate workforce readiness workshops covering soft skills, interview preparation, resume development, digital competency, and professional development.

Manage strategic collaborations with HRA, Older Adult Centers, NORCs, educational institutions, and nonprofit partners to strengthen service delivery and expand program impact.

Analyze workforce trends, participant outcomes, and community needs to inform program strategy and continuous improvement efforts.

Represent Greenwich House at interagency meetings, workforce coalitions, community events, and partnership development initiatives.

Nontraditional Employment for Women

Director of Workforce Development 5/2023 – 7/2025

Providing oversight and supervision to workforce for union pre-apprenticeship programs.

Training and development of Team of Employment Coordinator; Retention Coordinators, Operations assistance and interns.

Facilitation of recruitment and hiring events

Budgeting and Financial assistance reporting

Meeting with Union Leadership and Signature partners for NYC Construction Trades.

Providing oversight and facilitation of work readiness initiative and job fairs

Analyzing and evaluating data for employment reporting purposes

MAXIMUS

Business Services Supervisor, Account Manager, Career Development Specialist 7/2020 – 4/2023

Providing oversight and supervision to workforce sites under HRA Back to work programs

Training and development of Account Managers in assisting TANF and SNAP participant with employment

Providing oversight and facilitation of work readiness initiative and job fairs

Analyzing and evaluating data for employment reporting purposes

Jericho Project 1/2019-7/2020

Veteran Employment Services Specialist

Ensuring Veterans secure training employment and services they deserve under DHS housing Contracts

Providing oversight and supervision to workforce sites employees under HRA Back to work programs

Training and development of Account Managers in assisting TANF and SNAP participant with employment

Providing oversight and facilitation of work-readiness initiative and job fairs

Jericho Project -Employment Specialist 7/1/18-1/2019

Assisting Youth and young adults and veterans with employment job readiness and career counselor

Securing participants enrollment in educational programing and training

Providing monetary incentive for completion of educational pursuits

Westhab -Senior Employment Specialist 11/20/17- 6/2020

Supervision of Employment Services Job Development and Case Management Team in the NYC area

Developed innovative program building strategies

Responsible for weekly ADP Payroll entries for approval of staff timesheets

Performed quarterly evaluations for all levels of staff

Conducting internal auditing of employment processes on a monthly basis

Facilitation of weekly monthly and quarterly staff meetings and trainings

MAXIMUS –Lead Account Manager 6/2014- 11/2017

Traveled throughout the five boroughs to coordinate, develop and maintain employer partnerships

Managing a portfolio of over 300 employer relationships

Engaging in project management duties

Managing Business to Business Relationships from 80-150 human resource Departments ;

Implementation of job fairs for leadership programming along with facilitation of pre-employment workshops for large populations

Strong Knowledge base with Microsoft Suite, Internet/E-mail

Providing oversight and direction to the employees in the operating unit, including the management of the overall operational, budgetary, technological, and financial responsibilities and activities of the department.

Planning and allocating resources to effectively staff and accomplish the department's productivity goals. This includes planning and evaluating to improve the efficiency of business processes and

Coaching, mentoring and developing all team members, including overseeing new employee training and development as well as providing professional development opportunities, while at the same time empowering employees to take responsibility for their jobs related responsibilities and goals.

Developing strong relationships with industry partners to ensure that students have a strong resource pool for career, job and internship opportunities.

Collecting and applying evaluative data to improve services and training.

Raising the visibility of students to employers through effective marketing and networking techniques.

Managing and growing employer relations and on-campus recruitment programs, internship programs, and all other placement initiatives.

Collaborating with academic administrators to identify, define, and meet student career planning and internship needs, goals and objectives.

Coordinating career programs with academic departments, other constituencies

MAXIMUS- Acting Supervisor Staten Island June 2014-July2016

Provided oversight and leadership and supervision to 20 staff members to include; Career Services team, Retention team, Workshop Facilitators, Interns and Onsite Security officers.

Provided career counseling, academic advisement and job retention assistance guidance.

Implemented friendly, goal oriented services that result in career success for all participants

Placed individuals into jobs to meet 100% of the performance goals.

Oversaw and conducted Back to Work Staff meetings trainings and interviews.

Researched trends in the workforce to assist with developing operational practices, and job placement

Facilitated trainings on career development with case management, retention, Workshop Facilitators, and Career Development and CSR Staff.

Developed effective operational strategies to enhance overall staff performance.

Developed and maintain employer contacts for employment of participants

Work with businesses, agencies, and organizations to remove employment barriers

Provide ongoing coaching and feedback to staff

Develop and monitor team goals

Attended community/employer meetings

Participated in networking/outreach opportunities

MAXIMUS- Career Development Specialist June 2014- June -2015

Professional interactions with diverse, business organizations (local agencies, private, public, not-for-profits sectors)

Managed caseloads ranging from 80-150 clients;

Implementation of training curriculum for workshops for leadership programming along with

Strong Knowledge base with Microsoft Suite, Internet/E-mail

Provided knowledge of local resources and programs that assist with employment goals and career barriers

Grant Associates – Career Advisor January 2013 – May 2013

Managed caseloads ranging from 80-150 clients;

Professional interactions with diverse, business organizations (local agencies, private, public, not-for-profits sectors)

Implementation of training curriculum for workshops for leadership programming along with facilitation of pre-employment workshops for large student populations

Strong Knowledge base with Microsoft Suite, Internet/E-mail

Career and Educational Consultants –Workshop Facilitator/Case Manager September 2009 – June 2012

Manage caseloads ranging from 60 to 120 clients; including, but not limited to, underprivileged populations

Delivery and facilitation of pre-employment workshops

Public speaking and working with private, public and non-for profit sectors

Organizational and time management skills

Strong written and verbal communication skills

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