Administrative School Operations Manager

Kathleen Volpe *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with experience in public service environments, operations management, and recordkeeping. Skilled in maintaining accurate documentation, coordinating daily operations, and communicating effectively with staff, families, and the public. Known for reliability, organization, and adherence to established policies and procedures.

CORE COMPETENCIES

• Records management & documentation

• Public communication & customer service

• Administrative support & office operations

• Policy and procedure compliance

• Scheduling & coordination

• Data accuracy & attention to detail

• Team supervision & training

PROFESSIONAL EXPERIENCE

Lead Teacher — Tender Learning Center Wilmington, MA 2023–Present

• Coordinate daily administrative and operational functions within a structured educational environment

• Maintain accurate records and documentation related to program activities and communications

• Communicate professionally with parents, staff, and management regarding updates, concerns, and scheduling needs

• Train and support new staff to ensure consistent procedures and organizational standards

• Manage incoming phone inquiries and administrative tasks in a timely and organized manner

Cafeteria Manager — Reading Public Schools Reading, MA 2022–2025

• Managed daily operations serving approximately 300 students in a regulated public school environment

• Maintained accurate records for inventory, ordering, and daily meal service operations

• Supervised and scheduled a team of 4 staff members, ensuring efficient workflow and adherence to procedures

• Collaborated with school administration and nursing staff to ensure compliance with dietary and safety requirements

• Ensured adherence to state and local regulations governing food service operations

EDUCATION

Associate Degree in Early Childhood Education

CERTIFICATIONS

• Lead Teacher Certification (Infants through Preschool)

• CPR & First Aid Certification

• ServSafe Food Protection Certificat

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