Remote Customer Service Representative
Resume:
Alejandra Alatorre
Customer Service Representative
I am a professional CSR seeking to build a long-term career with a team that values integrity, excellent bilingual communication, and a results-driven commitment to company excellence.
Contact
*.*****@******.***
Phoenix, AZ
Education
TRENDSETTERS NURSING ACADEMY
Graduated with excellence in 2010.
Skills
Data Entry & Record Accuracy
Document Preparation & Filing
Attention to Detail & Organization
Task Prioritization & Deadline Management
Professional Phone & Email Etiquette
CSR – MAXIMUS
Oct 2025 – Apr 2026
Supported high-volume workloads during peak enrollment periods, managing multiple customer inquiries per day while maintaining a 95% customer satisfaction rate and ensuring service quality remained exceptional.
Achieving 100% accuracy in documenting case details while consistently meeting and exceeding performance metrics, including one-time call resolution and strict compliance deadlines. Assisted in eligibility verification with precision and efficiency under tight timelines.
CSR – MAXIMUS
Nov 2023 – Nov 2024
Provided healthcare information to potential consumers via phone. Helping them understand coverage options, enrollment process, and benefits. Resolving inquiries efficiently while maintaining compliance with marketplace regulations. Utilizing problem-solving and communication skills to deliver accurate information and positive customer experience. Adapting policy updates and addressing concerns with empathy and professionalism.
FOOD SERVER - BUZZ N’ BEEZ FOOD CATERING
Jan 2016 – Nov 2017
Took customer food orders both on-site and for catering events. Handled all payment methods and completed daily points of sale transactions reports. Tracked inventory and completed post shift restoking to maintain consistent product availability. Demonstrated flexibility by performing every position as needed to support smooth team operations. To ensure readiness and reduce delays complete a detailed prep list for the next shift. Set up venues for efficient food service and fast order expediting. Anticipated customer needs and upcoming demand to minimize waiting times and improve overall service quality.
COMMUNICATION
Being bilingual allows me to resolve issues quickly and build trust with Spanish speaking customers who may otherwise face language barriers. Communicating in a customer's preferred language helps calm stressful situations and creates a smoother interaction. I focus on clear, proactive communication that prevents escalation and ensures every customer feels understood and supported.
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