Customer Service & Administrative Support Professional

Silviana Monroe

Homestead, FL ***** +1-786-***-**** ***********@*****.***

Professional Summary

Motivated and dependable professional with a strong background in customer-facing roles, administrative support, and team collaboration. Known for delivering high-quality service, adapting quickly in fast-paced environments, and contributing to positive workplace culture. Eager to bring versatility and a strong work ethic to a dynamic organization. Work Experience

Wal-Mart Associate

Walmart Homestead, FL

February 2026 to June 2026

• Assisted customers by answering questions, locating merchandise, and providing friendly, efficient service.

• Stocked shelves, organized displays, and maintained a clean, safe, and well-presented sales floor.

• Operated cash registers and processed purchases, returns, and exchanges accurately while handling cash and electronic payments.

• Collaborated with team members to complete daily tasks, meet productivity goals, and ensure smooth store operations.

• Helped with inventory management by restocking products, checking inventory levels, and reporting low-stock items to supervisors.

Team Member

SAILORMEN INC Miami, FL

April 2023 to June 2025

Deliver friendly, accurate, and efficient service to all guests. Greet everyone with a smile and make them feel welcome and appreciated.

Take orders confidently, prepare food according to Sailorman standards, and ensure every meal is hot, fresh, and made just right.

Supporting my teammates with a positive attitude. Help wherever needed—whether that’s restocking, prepping food, or jumping on the line during a rush. Maintain a clean, safe, and sanitary work environment. Follow food safety and hygiene protocols without compromise.

Accurately operate point-of-sale systems, handle cash, and ensure smooth transactions with every customer.

Uphold Sailorman’ standards in appearance, conduct, and hospitality. Represent the values of integrity, Package Handler

FedEx Homestead, FL

February 2022 to April 2023

Sort, scan, and label packages according to destination and delivery timelines. Load and unload trucks efficiently while handling parcels with care. Operate warehouse equipment (e.g., pallet jacks, conveyors) safely and effectively. Inspect packages for damage and report discrepancies to supervisors. Maintain a clean, organized, and safe working environment at all times. Collaborate with team members and communicate effectively to ensure workflow continuity. Adhere to company policies, safety procedures, and quality standards. Medical Health Technician

Agape

January 2020 to 2022

Clinical Support & Patient Care

Measure and record vital signs including temperature, pulse, blood pressure, and respiration. Assist with patient intake, history collection, and pre-exam preparations. Support physicians and nurses during medical procedures and treatments. Perform basic wound care, specimen collection, and routine tests (e.g., EKG, glucose monitoring). Technical & Administrative Duties

Maintain accurate and timely medical documentation in electronic health records (EHR). Prepare and sanitize examination rooms and equipment according to infection control protocols. Manage supply inventory and restock medical tools as needed. Assist in coordinating patient referrals, follow-up appointments, and discharge instructions. Communication & Teamwork

Serve as a respectful liaison between patients, families, and clinical staff. Communicate patient concerns to the healthcare team promptly. Uphold professionalism and empathy in all interactions. Education

Miami Dade College

Some high school

High school diploma or GED

Skills

Basic math Quick service & fast food restaurant Stocking English Employment & labor law Customer service Food industry Food Preparation Math Food handling Communication skills POS Customer engagement Cash register Writing skills Restaurant experience Problem-solving Time management Adaptability Customer Communication Cash Handling Sales Techniques Management Sales Retail math Organizational skills In-person customer service Merchandising Food Safety Serving Guest services Food service Cash handling Customer communication Phone etiquette Serving clients Hospitality Certifications and Licenses

Forklift Certification

Food Safety Certification

LMHC

LPC

Licensed Clinical Social Worker

Additional Information

Authorized to work in the US for any employer

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