Project Manager & Client Relationship Specialist

ROHI M. PADELA

Wylie, TX ***** (DFW) 214-***-**** ****.******@******.*******.***

PROFESSIONAL SUMMARY

Project management and business operations professional with experience coordinating technology implementations, software go-lives, cross-functional teams, vendors, client stakeholders, budgets, timelines, and operational workflows. Skilled at translating business needs into actionable project requirements, developing project documentation, improving processes, tracking performance, and communicating with executive and technical stakeholders. Harvard-educated management professional with a Graduate Certificate in Project Management.

EDUCATION & CERTIFICATIONS

Harvard University - Master of Liberal Arts in Extension Studies, Management, May 2023

Harvard University - Graduate Certificate: Project Management

Harvard University - Graduate Certificates: Organizational Behavior

Stony Brook University - BS, Business Management; BA, Economics, Dec 2002

CORE COMPETENCIES

Project Coordination Project Planning Requirements Gathering Stakeholder Management Cross-Functional Collaboration Software Implementation & Go-Live Scope, Timeline & Budget Tracking Process Mapping & Improvement Workflow Analysis Project Documentation SOWs & SOPs KPI Development Vendor Management Client Relationship Management Status Reporting

PROFESSIONAL EXPERIENCE

Project Manager / Client Relationship Manager Artius Synergy, Inc. Dec 2023 - Oct 2025

• Managed technology projects and client initiatives from planning through implementation, coordinating software and hardware engineers to deliver work within scope, timeline, and budget.

• Served as primary liaison among C-suite clients, internal technical teams, third-party vendors, and subcontractors; gathered project needs, clarified requirements, managed escalations, and maintained stakeholder alignment.

• Coordinated healthcare software implementations and go-lives, including GoRev, TSystems, AI dictation software, LMS, and RIS solutions.

• Managed the IT workstream for the conversion of an urgent care facility into a micro-hospital, coordinating technology requirements, vendors, hardware, and implementation activities.

• Developed RFPs, SOWs, SOPs, policies, procedures, presentations, proposals, and quarterly project reports covering results, scope, budgets, timelines, and upcoming initiatives.

• Managed hardware procurement and supported process improvements designed to strengthen operational efficiency and service delivery.

HR / People Operations Coordinator SeekersGuidance, Inc. (non-profit) May 2023 - Nov 2023

• Mapped and improved operational processes and workflows, identifying opportunities to streamline work across departments.

• Coordinated cross-functional activities involving department leaders, finance, staff, recruiting, onboarding, payroll changes, performance evaluations, and policy updates.

• Developed and maintained process documentation, job descriptions, organizational records, policies, and procedures while tracking changes and ensuring accurate documentation.

Global Programs Coordinator SeekersGuidance, Inc. (non-profit) Mar 2022 - May 2023

• Coordinated programs across operations, instructors, marketing, and technology/design teams while managing schedules, workflows, logistics, and departmental budgets.

• Conducted market research, developed program processes and workflows, and established key performance metrics to evaluate program effectiveness and identify opportunities.

Manager, Events Coordinator Stories of Light Jun 2009 - Apr 2016

• Managed domestic and international events, coordinating clients, staff, facilities, contracts, schedules, budgets, cost estimates, and final billing through successful execution.

• Interpreted contractual requirements and procedures for clients and coordinated planning meetings and operational activities.

Assistant Global Programs Manager SeekersGuidance, Inc. (non-profit) Jun 2008 - Jun 2009

• Managed program cost, schedule, quality, processes, and subcontract activities; developed stakeholder schedules and coordinated operational and administrative delivery.

Project Manager Hajj Kamal LLC Jul 2007 - Feb 2008

• Coordinated website, e-commerce, business setup, merchant/banking, branding, order fulfillment, shipment, and customer communication activities for a new business.

Sales Support Representative Wireless Channels Services, Inc. 2005-2007

Market Specialist - Northeast Region Malsha Imports 2003-2005

TECHNOLOGY

Project / Collaboration: Microsoft 365 (Excel, Word, Teams, Outlook, PowerPoint), Smartsheet, ConnectWise, Basecamp, Slack, Google Workspace

Business Systems Exposure: HRIS, ADP Perspective, ACCPAC, Dealer Module, Concur, Workday HCM

Additional Platforms: Canva, Mailchimp, Eventbrite, Milanote

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