Process Engineering & SaaS Operations Leader

HANNAH MAYES

Atlanta, GA 336-***-**** ************@*****.*** LinkedIn Profile

PROFESSIONAL SUMMARY

Operations and program management professional with 8+ years of experience across technology, product operations, process engineering, logistics, and data-driven organizations, including 3.5 years at Microsoft. Experienced supporting enterprise product launches and commercial operations across Azure, Dynamics 365, and Windows; leading cross-functional execution; validating product, licensing, and operational requirements; managing risks and dependencies; and improving processes through data, automation, and AI-enabled workflows. Proven ability to translate business intent into structured execution, build scalable operating rhythms, and drive complex work from intake through delivery.

CORE COMPETENCIES

Product & Launch Operations • Cross-Functional Program Management • Operational Readiness • Product & Licensing Operations • Requirements & Scope Validation • Risk, Dependency & Issue Management • Process Improvement & Governance • Quality Assurance & Data Validation • Stakeholder & Executive Communication • Workflow Automation & AI-Enabled Reporting • Excel • Power BI • SQL • Dynamics 365 • Power Apps • Azure DevOps

PROFESSIONAL EXPERIENCE

Founder & Product Operations Lead Alkaline Apps Atlanta, GA June 2025 – Present

Lead product and business operations for software products from concept through launch, including product strategy, feature planning, requirements definition, customer discovery, budgeting, vendor coordination, implementation planning, and launch preparation.

Translate business needs and user research into product requirements, workflows, prototypes, operating plans, and implementation priorities while coordinating product, technology, and go-to-market activities.

Build AI-assisted operational reporting and research workflows that collect, structure, analyze, and summarize business information into actionable reports and trackers, reducing manual research and administrative work.

Develop business materials, budgets, reporting, and operating processes to support product development, funding readiness, and scalable business growth.

AVP, Process Engineering Lead Chubb, Westchester Operations Atlanta, GA August 2025 – November 2025

Led cross-functional process improvement initiatives across underwriting, operations, risk consulting, claims, product, and IT using Lean, Six Sigma, and change-management methodologies.

Conducted process discovery, current-state mapping, gap analysis, and requirements definition to identify operational risks, inefficiencies, automation opportunities, and high-impact improvements.

Partnered with business leaders and development teams to define system requirements, test solutions, deploy sustainable automations, and present executive recommendations for future-state operations.

Operations Program Manager Microsoft Atlanta, GA December 2021 – May 2025

Led Product Operations activities supporting Azure, Dynamics 365, and Windows product launches and ongoing commercial operations, managing product/offering setup, launch and business requirements, licensing, data accuracy, operational readiness, and cross-functional dependencies.

Represented Product Operations on cross-functional Windows launch teams spanning Engineering, Launch Management, Supply Chain, and other business stakeholders; owned product and launch requirements, validated dependencies and readiness, and supported end-to-end execution of two Windows product launches.

Supported Dynamics 365 launch execution across two product lines, creating and maintaining SKUs, licenses, offerings, and associated launch requirements with 98% accuracy across two launch cycles.

Created, modified, and retired Customer Experience & Services product/service offerings, averaging 30 new services, 20 retirements, and 40+ change requests monthly with 99% accuracy while validating configuration and data requirements.

Investigated and resolved customer and partner licensing issues from the Product Operations side by reviewing license structures, product configuration, account information, and system data to identify root causes and coordinate resolution of technical, compliance, and operational issues.

Managed high-volume stakeholder intake, triage, prioritization, and execution; established a structured weekly operating rhythm that reduced incoming request volume by 50% and improved governance and workflow consistency.

Led system remapping, QA, data governance, and operational improvement initiatives across Power Apps and internal Microsoft systems, identifying risks, coordinating resolution, and improving process reliability.

Channel Programs Operations Specialist/Manager (Contract) Avalara Remote July 2021 – December 2021

Managed operational and financial processes for partner incentive programs with budgets ranging from $1.5M to $2.8M, including budget allocation, partner data administration, program execution, and business partner coordination.

Analyzed program activity to identify operational risks and performance issues and improved Partner Marketing workflows supporting budget management, SPIFF execution, and client engagement programs.

Global Trade Coordinator (Contract) Flexport Atlanta, GA November 2020 – June 2021

Managed data and operational workflows for approximately 25 international shipments per day, validating product, supplier, and shipment information against regulatory and internal requirements.

Improved onboarding and shipment-processing workflows and performed quality-control reviews to reduce errors, mitigate compliance risk, and support reliable execution.

Data Supervisor / Project Administrator (Contract) Georgia Department of Administrative Services Atlanta, GA June 2020 – November 2020

Supervised a two-person team and coordinated cross-department record digitization, workflow management, quality control, deadlines, and compliance for sensitive state records.

Project Administrator / Assistant Program Manager (Contract) Georgia Department of Administrative Services Atlanta, GA April 2019 – June 2020

Analyzed workforce data across Georgia state agencies and built reporting tools supporting compliance, program management, and statewide strategic initiatives.

Developed a data-management solution synchronizing employee information across PeopleSoft, CRM, and Mailchimp and redesigned a 10+ page program pre-qualification process into 10 questions.

Data Analyst / Product Owner Informa Atlanta, GA July 2017 – November 2018

Managed data quality for a database of 480,000+ boat models and approximately 9.6 million data points; conducted market analysis using R, SQL, and Excel, contributing to a 30% increase in product coverage within three months.

Managed administration and QA for the Marine Blue Book API and SaaS product and developed client-facing documentation.

Showroom & Operations Associate (Contract) Allsteel Atlanta, GA November 2016 – February 2019

Supported Southeast showroom and sales operations, coordinating client requests, custom orders, vendors, budgets, events, and internal sales support; improved workflows to reduce manual administrative work.

EDUCATION & TRAINING

Bachelor of Arts, Economics Spelman College – Atlanta, GA 2016

Lean Six Sigma Green Belt & Black Belt Training Program Georgia Institute of Technology – Atlanta, GA 2019

LEADERSHIP & MICROSOFT COMMUNITY

Microsoft Product Operations Signals Task Force • Microsoft Atlanta Finance Site Team, Career Development v-team • Microsoft BAM Atlanta Talent Acquisition Committee

TECHNICAL & OPERATIONAL SKILLS

Advanced Excel (VLOOKUP, Pivot Tables, Charts/Graphs) • Power BI • PostgreSQL/SQL • SAP • Dynamics 365 Finance & Operations • Power Apps • Azure DevOps • Salesforce • Oracle CRM • PeopleSoft • SaaS Platforms • API & QA Testing • GitHub • Agile/Scrum • Lean Six Sigma • Business Intelligence & Reporting • Workflow Automation • AI-Assisted Research & Reporting • KPI Tracking

Contact this candidate