Technical Support & Virtual Assistant

EXPERIENCE EDUCATION

SKILLS

LANGUAGES

Tagalog

English (conversational)

REFERENCES

Provided technical troubleshooting for software malfunctions, connectivity issues, and cross-platform compatibility. Maintained a low Average Handle Time (AHT) while managing up to 5 concurrent chat sessions without compromising service quality. Optimized operational efficiency by managing digital calendars for inspector routing.

Bridged the gap between technical service details and client expectations through proactive communication.

Chat Support Agent

Digital Marketing Virtual Assistant

July 2024 - May 2025

August 2021 - September 2023

Sutherland Global Mandaluyong, NCR, PH

Devlin Pools and Spa Inspections Victoria, Australia Accountancy, Business, and

Management

2019 - 2021 Pasay City South HS

Technical Skills

Outbound Sales

Lead Generation

Chat Support

Technical Troubleshooting

B2B Outreach

Professional Skills

Multitasking

Adaptability

Customer Service

Active Listening

Time Management

Graduated with Honors

+63-975-****-***

*************@*****.***

Caleb Chopitea

Phone:

Email :

N/A

**************@*****.***

Erl Acaso

Phone:

Email :

Pix Videos Operations Manager

ISAIAH AARON

CHOPITEA

Virtual Assistant

+63-938-***-**** *************@*****.***

Adaptable professional with over 5 years of experience spanning customer service, digital marketing, and sales. Proven track record of managing high-volume environments from serving 500+ guests daily to executing 5,000+ outbound sales calls monthly. Expert in resolving complex technical issues and optimizing workflows through digital scheduling and multi-channel support. I bring a "find a way" attitude and a commitment to maintaining high satisfaction scores in every project I undertake. Devlin Pools and Spa Inspections Virtual Assistant Bachelor of Science in Electronics

Engineering (1 Year Only)

2021 - 2022 ICCT Colleges

Accomplished a high-volume outreach strategy, averaging 5,000+ outbound calls per month

Identified and qualified high-intent leads, consistently filling the sales pipeline for quality assurance.

Junior Sales Manager

September 2025 - March 2026

Pix Videos Madrid, Spain

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