Entry-Level IT & Network Support Specialist

Kevhondria Mims

Email: ***********@*****.***

p: 404-***-****

a: Mcdonough, Ga 30253

S U M MA R Y

A graduate with entry-level work experience in Information Tech and Network, specializing in database administration, network troubleshooting, and technical support. Proficient in interfacing with customers and providing end-user support. Adept at working within cross-functional teams on technical projects.

TECHNICAL SKILLS

Network Troubleshooting and Configuration

Effective Communication

Problem-Solving and Critical Thinking

Patience and Composure

Customer Service Orientation

Adaptability and Flexibility

Teamwork and Collaboration

Time Management and Prioritization

Continuous Learning and Knowledge Updating

Conflict Resolution and Negotiation

Cloud Computing Services (e.g., AWS, Azure, Google Cloud)

Best Cybersecurity Practices and Protocols

Operating Systems Administration (Windows, Linux, macOS)

Virtualization Technologies (e.g., VMware, Hyper-V)

Hardware Diagnostics and Repair

Scripting and Automation (e.g., PowerShell, Bash)

Database Management and SQL

Help Desk Ticketing System

Mobile Device Management

Bartender/Waitress, Multiple restaurants Fayetteville,Ga October 2024- present

Ensure guests have an excellent dining experience by providing stellar customer service.

Greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.

Adapted to new inventory systems and ordering platforms—growing interest in technical troubleshooting.

Manage POS systems and handle cash/credit transactions accurately, reinforcing attention to detail.

Technical Support Specialist, Wellness Home of Chicago, Chicago, Il July 2021- May 2024

Administer network and data security, including directory, group policy, firewalls, virus protection, and email security.

Recognized, investigated, and resolved user issues pertaining to computer software and hardware.

Configured Linux computers with predefined custom operating system images.

Responded to support calls, chats, emails, and/or other user communications, addressing inquiries related to software, hardware, processes, and general questions.

Conduct technical equipment assessments via video conference.

Bartender, Multiple restaurants, Atlanta, GA December 2019- April 2021

Deliver exceptional customer service in a fast-paced, high-volume environment, handling 100+ guests per shift.

Demonstrate strong problem-solving and multitasking skills, resolving customer concerns swiftly and efficiently.

Manage POS systems and handle cash/credit transactions accurately, reinforcing attention to detail.

Train new bar staff on workflow, customer service, and drink preparation, fostering team performance.

Adapted to new inventory systems and ordering platforms—growing interest in technical troubleshooting.

Developed excellent communication skills, ideal for user support and client-facing technical roles.

Production Utility Operator, Ken's Foods Inc, Atlanta, GA February 2017- January 2019

Prepare/ Package/ and Ship product (s)

Participate in zero errors/quality processing by performing hourly checks on machines.

Quality at the source certified (QAS Certified)

Conducted Daily Filler Machine maintenance and usage for production packaging and shipping.

Conducted production cross-functioning as needed for production line continuation.

Sales Associate, Kohl’s Corporation, Stockbridge, GA August 2015 -August 2016

Sold products while providing excellent customer service by assisting in sales, customer inquiries, merchandising, and store maintenance/ aesthetics.

EDUCATION AND CERTIFICATIONS

Associate of Applied Science: Information Technology and Networking, DeVry University - Downers Grove, IL- June 2023

Cybersecurity certificate, DeVry University- Downers Grove, IL- June 2023

Awards

Dean’s List- Summa Cum Laude, GPA: 3.86

National Honor’s Society

Women in Tech Scholarship

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