Project Manager, Online Publishing & Operations

ABHINAV MALL

PROJECT MANAGER ONLINE PUBLISHING & OPERATIONS

Dehradun, Uttarakhand, India +91-976******* **************@*****.*** PROFESSIONAL SUMMARY

Results-driven Project Manager with 4+ years of experience in online publishing and project operations, including end-to-end workflow coordination and management of a portfolio of 90+ journals. Experienced in project planning, schedule and deliverable tracking, stakeholder/client communication, reporting, issue resolution, change coordination, and cross-functional team leadership. Strong ability to manage multiple priorities, maintain quality and timelines, and keep projects aligned with business and client requirements. CORE COMPETENCIES

• Project Planning & Execution • End-to-End Publishing Workflow • 90+ Journal Portfolio Management

• Client & Stakeholder Communication • Project Reporting & MIS • Schedule & Deliverable Tracking

• Risk, Issue & Change Management • Cross-functional Team Coordination • Process Improvement

• Quality & SLA Monitoring • Resource & Priority Management • Problem Solving & Escalation Management PROFESSIONAL EXPERIENCE

Senior Customer Representative TTEC India, Ahmedabad, Gujarat August 2026 – Present

• Manage customer interactions and service requests with a focus on accurate resolution, clear communication, and a positive customer experience.

• Handle customer concerns, identify issues, provide appropriate resolutions, and escalate complex cases through defined processes when required.

• Maintain accurate case records and follow established service, quality, and process guidelines while managing multiple customer needs.

• Collaborate with internal teams to resolve customer issues efficiently and support consistent service delivery.

• Apply strong communication, problem-solving, and time-management skills in a fast-paced, target-driven BPO environment. Project Manager MPS Limited, Dehradun, Uttarakhand March 2022 – July 2026

• Managed a portfolio of 90+ journals, coordinating day-to-day project activities and ensuring work progressed according to agreed timelines, quality expectations, and client requirements.

• Owned end-to-end project workflow coordination—from planning and scheduling through production tracking, issue resolution, stakeholder communication, and delivery.

• Developed and maintained project plans covering scope, objectives, milestones, timelines, dependencies, resources, and deliverables.

• Maintained project reports, trackers, status updates, and performance information to provide management with visibility into progress, risks, priorities, and pending actions.

• Worked closely with clients and internal stakeholders to understand requirements, communicate project status, address concerns, and ensure expectations remained aligned.

• Coordinated cross-functional teams, assigned responsibilities based on priorities and expertise, and followed up on dependencies to keep deliverables on schedule.

• Identified project risks, bottlenecks, and changes in scope or timelines; evaluated impacts and coordinated appropriate actions and approvals.

• Monitored workflow quality and delivery performance, escalated critical issues, and supported process improvements to improve operational efficiency and consistency.

• Managed multiple projects and competing priorities simultaneously while maintaining structured communication, documentation, and follow-through.

Freight Broker Virtual Opposing, Dehradun, Uttarakhand August 2021 – February 2022

• Coordinated freight transportation activities, carrier relationships, rate negotiation, and shipment execution to support timely delivery.

• Negotiated truckload and less-than-truckload rates across DAT Freight & Analytics and Truckstop, contributing to improved gross margins.

• Managed approximately 1,200+ loads annually while maintaining communication with carriers and customers and tracking shipment requirements.

EDUCATION

H.N.B. Garhwal University B.A. – Mathematics & English Academic background supporting analytical thinking, problem-solving, communication, logical reasoning, and quantitative skills. ADDITIONAL SKILLS

• Multilingual professional communication in Hindi and English • Adaptability and fast learning • Team leadership and collaboration • Time management and prioritization • Client-focused communication

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