Customer Service and Retail Team Associate

Demetrius McRae

Baltimore, MD ***** +1-240-***-**** **************@*****.***

Work Experience

Customer Service Agent (CSA)

Wawa Frederick, MD

February 2026 to Present

Family Dollar Associate

Family Dollar Frederick, MD

November 2025 to February 2026

store recovery, cashiering, cleaning, inventory counting, stocking, greeting costumers etc Mail Scanner

EngageUSA Frederick, MD

August 2024 to November 2024

Mail scanning involves using specialized high-speed scanners to capture and convert physical mail data into digital files. Team Member

Sheetz-Frederick MD

May 2024 to August 2024

work in a team to provide services and create a good customer experience. Keeping the store, kitchen, and dining areas clean, including counters, floors, restrooms, and trash bins. Making food and drinks for MTO items

Team Member

Sheetz Frederick, MD

March 2024 to August 2024

work in a team to provide services and create a good customer experience. Keeping the store, kitchen, and dining areas clean, including counters, floors, restrooms, and trash bins. Making food and drinks for MTO items CSA - Customer Service Associate

Walgreens Frederick, MD

January 2023 to January 2024

Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Taking and completing online orders such as photo or grocery pickup. Also among other things like doing outdates and stocking daily.

Wal-Mart Associate

Walmart Frederick, MD

April 2018 to March 2022

Greeting customers, ringing and banging items, answering customer questions. Cashing handling and more. Cook/Prep

Sonic-Frederick County MD

October 2020 to January 2021

Serves meals by reviewing recipes; assembling, combining, and r; and maintaining a sanitary kitchen. Cook/Prep

Sonic Frederick County, MD

October 2020 to January 2021

Serves meals by reviewing recipes; assembling, combining, and r; and maintaining a sanitary kitchen. Education

Tuscarora High School Frederick, MD

Skills

Safe work practices Computer operation Proper food storage Meal preparation Customer support Kitchen experience Food hygiene Food safety management Cross-contamination prevention Packing Recipe adherence Quick service & fast food restaurant Food seasoning Guest relations Hospitality Counting cash Coffee experience Phone etiquette Client interaction via phone calls Stock receiving Retail management Serving Cash register Kitchen organization Retail Sales Decision making Time management Food handling Fast casual experience Customer service Food doneness testing Cleaning Food production Food supply stocking Kitchen equipment sanitization Picking and Packing Experience American cuisine Food service workstation cleanliness Task prioritization Bussing Shelf stocking Order picking Communication skills Product demos Team Member (5 years) Stocking Attention to detail Computer skills Blenders Knife skills Employee relationship building Customer communication Dishwashing Cashiering Grocery store Measuring ingredients Inventory management Practicing as a culinary professional Food running Sanitation Clean workspace maintenance Batter preparation Fast food restaurant experience Teamwork Negotiation Technical sales Processing cash transactions Pre-cooking preparation Relationship management Google Workspace Food garnishing Temperature control Safety standards in production Kitchen management Communications skills

(10+ years) POS Customer complaint resolution Food industry Phone communication Fryers Deep frying Food preparation Conflict management Hand tools Hand hygiene Sanitizing surfaces Greeting customers Meat slicing Restaurant experience POS systems Data entry Customer inquiry handling Personal protective equipment (PPE) use Microsoft Word Computer literacy Guest services Outdoor work Sanitation procedures Food safety Food service Casual dining experience Microwave ovens Ladder use Culinary experience (1-2 years) Kitchen Experience (Less than 1 year) Cooking Climbing Load & unload Plating 10 key typing Food portioning Sales Pallet jack Food safety sanitizing procedures Customer relationship building Languages

English

Certifications and Licenses

ServSafe Allergens Certification

ServSafe Food Handler Certification

Food Handler Certification

ServSafe

Additional Information

Authorized to work in the US for any employer

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