Sales & Customer Service Professional
Resume:
CURRICULUM VITAE
EMAIL: **********@*****.***
PHONE NUMBER: +254-***-***-***
PERSONAL DETAILS
NAME :SHERRYL AKETCH
NATIONALITY : KENYAN
GENDER : FEMALE
MARITAL STATUS : SINGLE
PROFESSIONAL PROFILE
Results-driven Sales, Customer Service and Business Administration professional with experience in real estate, logistics, microfinance, customer relationship management and research. Skilled in business development, lead generation, sales negotiations, customer service, loan processing, debt collection and administrative support. A strong communicator with excellent interpersonal, analytical and problem-solving skills who thrives in fast-paced environments. Passionate about building lasting client relationships, achieving sales targets and contributing to organisational growth.
CORE COMPETENCIES
Sales & Business Development
Customer Relationship Management (CRM)
Lead Generation & Prospecting
Real Estate Sales & Marketing
Logistics Sales
Loan Processing & Credit Assessment
Debt Collection & Recovery
Client Relationship Management
Negotiation & Closing
Report Writing & Documentation
Microsoft Office Suite
Data Analysis & Record Management
Communication & Presentation Skills
Teamwork & Collaboration
Problem Solving
Time Management
EDUCATION
2016 – 2021: Mount Kenya University (Diploma in Business Information Technology) 2012 – 2015: St. Mary's Marindi Girls High School Kenya Certificate of Secondary Education (KCSE) PROFESSIONAL TRAINING
May 2016: Larsen Computers & Electronics (Microsoft Office Suite, Internet & Email) TECHNICAL SKILLS
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook,CRM Systems,Internet & Email, Data Entry, Report Preparation
PROFESSIONAL EXPERIENCE
May 2026 – To Date: Work at Chestone Properties as a Real Estate Agent Key Responsibilities
Generate new business through networking, referrals, social media and prospecting.
Meet prospective buyers and tenants to understand their property requirements.
Market residential and commercial properties.
Conduct property viewings and open house events.
Advise clients on market trends and property values.
Negotiate property prices and lease terms.
Prepare reservation, sale and lease agreements.
Coordinate transactions with developers, lawyers, valuers and financial institutions.
Verify ownership documents and ensure legal compliance.
Maintain accurate property listings and CRM records.
Build strong relationships with developers and property owners.
Prepare sales reports and achieve monthly sales targets.
Represent the company during property launches and exhibitions. August 2025 – October 2025: work at Duma Logistics as a Sales Executive Key Responsibilities
Identified and acquired new corporate clients.
Generated leads through networking, referrals and cold calling.
Promoted logistics and transport services.
Prepared quotations and negotiated service contracts.
Managed customer relationships and ensured client satisfaction.
Coordinated with operations teams for smooth service delivery.
Conducted market research and competitor analysis.
Prepared sales reports and forecasts.
Cross-sold warehousing, customs clearance and freight forwarding services. January 2024 – May 2025: Work at 4G Capital Limited as a Relationship Officer Key Responsibilities
Evaluated loan applications and assessed customer eligibility.
Processed loan documentation and repayment schedules.
Managed customer loan accounts.
Monitored repayments and followed up on overdue accounts.
Negotiated repayment arrangements with clients.
Maintained accurate customer records.
Ensured compliance with lending regulations.
Prepared collection and performance reports.
Delivered excellent customer service throughout the lending process. August 2023 – December 2023: Work at Zillions Credit Limited as a Call Centre Agent Key Responsibilities
Handled inbound customer enquiries.
Assisted customers with loan applications and repayments.
Updated customer records within the CRM system.
Processed loan repayments.
Conducted collection calls professionally.
Promoted company products and services.
Ensured compliance with company policies.
Resolved customer complaints efficiently.
February 2019 – June 2023: Work at Milago Human Resource Company as a Researcher Key Responsibilities
Conducted video and image analysis for vehicular and pedestrian traffic.
Retrieved and organised research data.
Prepared analytical reports for supervisors.
Maintained accurate research records.
Performed additional research assignments as required. June2018 – December 2018: Work at The Bantu Resort Hotel as a Receptionist / Front Office Assistant Key Responsibilities
Welcomed and assisted visitors.
Managed incoming calls and enquiries.
Maintained visitor records.
Directed visitors appropriately.
Managed front office communications.
Provided administrative support to various departments. PERSONAL ATTRIBUTES
Excellent communication skills
Strong analytical ability
High level of integrity
Excellent organisational skills
Ability to work under pressure
Strong interpersonal skills
Adaptable and flexible
Customer-focused
Team player
Results-oriented
REFEREES
1. NOEL SHIONONYA
(HR Manager Chestone Properties)
Tel: 072*-***-***
2. EMANUEL KIPKOSGEI
(Branch Manager 4G Capital Limited)
Tel: +254-***-***-***
3. MARY WANGARI
(Human Resource Manager Milago Human Resource Company) Tel: +254-***-***-***
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