Reliable Operations & Administrative Support Professional

JERMAINE NDIWENI

Gauteng, South Africa ********@*****.*** 060*******

SUMMARY

Reliable operations and administrative professional with experience across logistics, inventory control, dispatch coordination, customer support, data administration, reporting, and team support. Proven ability to manage daily operational tasks, maintain accurate records, support teams, and follow structured processes. Adaptable across industries and suitable for operations, administration, logistics, customer service, and coordinator roles. EXPERIENCE

Call Centre Admin Assistant / Operations Support

LION MINDS (Ecigus Pty Ltd) August 2022 – Present

•Maintain accurate client and account records using CRM systems (Salesforce and SoftyCom).

• Process debit orders, EFT payments, cancellations, and retentions.

• Create, run, and monitor internal campaigns for sales, collections, retentions, and administrative teams.

• Track Promise-to-Pay commitments and follow up on outstanding payments.

• Update account statuses and ensure data accuracy.

•Monitor debit order end dates and action required changes.

• Respond to customer and account-related queries via email and system platforms.

• Prepare daily, weekly, and monthly operational reports.

• Track performance metrics including talk time, activity levels, and basic KPIs.

• Support onboarding of new employees by setting up system access and providing basic training.

• Provide basic technical and system support to staff.

• Assist management with escalations, follow-ups, and operational tasks.

• Ensure professional communication and compliance with company procedures.

• Streamlined administrative workflows by standardizing documentation procedures and centralizing record-keeping for enhanced operational continuity.

Customer Support Agent

LION MINDS (Ecigus Pty Ltd) July 2020 – August 2022

• Provided customer support via phone and email.

• Logged customer interactions and updated records accurately.

• Resolved customer issues through troubleshooting and escalation.

• Followed standard procedures to ensure service quality.

•Maintained clear and professional communication with customers. Operations Assistant

DREAM SETS (PTY) LTD April 2017 – January 2020

• Coordinated daily logistics operations including deliveries and collections.

• Planned and monitored inbound and outbound deliveries.

• Scheduled drivers and vehicles according to daily operational needs.

• Ensured drivers had correct delivery details, times, and contact information.

• Tracked stock movements and maintained inventory records.

• Conducted stock counts and reconciled inventory discrepancies.

•Managed purchasing orders and stock replenishment.

• Liaised with suppliers and vendors to resolve delivery and supply issues.

• Issued tools and tracked equipment usage.

• Recorded consumables and reported operational costs.

• Assisted management with resolving delays, breakdowns, and operational issues. EDUCATION

Grade 12 (Matric)

Northcliff High School

SKILLS

Operations Support, Administrative Support, Training Support Logistics Coordination, Inventory Management, Dispatch Scheduling Customer Service

CRM & Data Management, Reporting & Record Keeping

Process Compliance, Microsoft Office (Excel, Word), English, Afrikaans, Zulu, Setswana

Contact this candidate