Customer Experience & Conversion Specialist
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
NAME: EGWUEKWE DANIEL CHIDERA
PLACE OF BIRTH: Lagos island, Lagos State
DATE OF BIRTH: 27 OCTOBER, 2003
PERMANENT ADDRESS: 75 Evans Street Lagos island Lagos State
CONTACT ADRESS: 15 Thomas Street Lagos island Lagos State
COUNRTRY: NIGERIA
STATE OF ORIGIN: Imo State
LOCAL GOVERNMENT AREA: Ideato North Local Government Area
PHONE: 090********
EMAIL: ***********@*****.***
MARITAL STATUS: Single
EDUCATION
PRIMARY EDUCATION:
SCHOOL: Glorious vision nursery and primary school lagos state
DURATION: 2004-2013
SECONDARY EDUCATION:
SCHOOL: Alliant college
DURATION: 2014-2019
POSITION HELD IN THE SCHOOL: Class captain
TERTIARY INSTITUTION: Enugu State University Of Science And Technology Esut, Agbani Enugu State
DURATION:2020 till 2024
QUALIFICATION OBTAINED WITH DATE:
COMMON ENTRANCE: 2013
O/LEVEL: 2020
WORKING EXPERIENCE: 10 YEARS EXPERIENCE AS A HEAD OF USER RESEARCH AND CUSTOMER EXCELLENCE at (Rainoil limited :2015-2025)
HOBBY: Drumming, writing, Exploring and socializing
ACHIEVEMENTS:
●ACTIVELY INVOLVED IN SCHOOL ART CLUB
●TOP 5 IN CLASS CONSISTENTLY
●OUTGOING BEST MALE STUDENT
●EXECUTED CONFIDENTIAL PROJECT
●ACTED AS STRATEGIC LEADER
●DRIVEN OPERATIONAL EFFICIENCY
SKILLS
TECHNICAL SKILLS
●PROFICIENT IN MICROSOFT OFFICE SUITE (POWER POINT, MS WORD)
●PROFICIENT IN CANVA
●PROFICIENT IN VIDEO EDITING
●FAMILIARITY WITH CORAL DRAW
●FAMILIARITY WITH AI TOOLS LIKE CHAT GPT
●FAMILIARITY WITH GOOGLE WORKSPACE
●FAMILIARITY WITH ASANA
●PROJECT AND FLOW MANAGEMENT
●DYNAMISM
●CUSTOMER SERVICE
●PROBLEM SOLVING SKILLS
●ATTENTION TO DETAILS
●TELEPHONE ETIQUETTE
●VERBAL AND WRITTEN COMMUNICATION
●LISTENING SKILLS
●SCHEDULING
●PUBLIC RELATIONS
●TEAMWORK
●TIME MANAGEMENT
●OFFICE ORGANIZATION
●EFFECTIVE COMMUNICATION
●CASH HANDLING
●HOSPITALITY SERVICES
LANGUAGE PROFICIENCY
●FLUENT IN ENGLISH
●FLUENT IN IGBO
●FLUENT IN FRENCH
●FLUENT IN SPANISH
●FLUENT IN YORUBA
●FLUENT IN HAUSA
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