Operations Leader - Project Manager
Resume:
Carlos Salazar
PROJECT MANAGER - OPERATIONS LEADERS
Phoenix, Arizona
***********@*****.***
Carlos Salazar
Professional Summary
Hands-on, experienced operations and project manager with extensive experience leading cross-functional teams, managing full project lifecycles, driving process improvements, and ensuring contract compliance
● Project Management: Succeeded in multiple projects weekly and long-term. Increased Market base from 600 to 800 clients
● Field Operations: Led teams effectively through interpersonal goal setting. Exceed teams KPI’s with 93% performance
● Customer Success Manager -Technical: Created a culture of efficiency, accountability, and quality results.
● Field Technician: Hands-on technical experience with multiple skill sets: hardware, software, and networking
● Training: Employ a blend of pacesetting, coaching, and adult learning methodologies.
● Customer Success Manager - Technical: Built long-term client relationships and reduced churn year over year.
● Quality Control: Strong attention to detail and commitment to installation quality, safety, and professional conduct
Professional Experience
Service Spirit Residential Multi-Services Owner-Operator January 2023 - Present Founded a home repair and improvement business with a project-management mindset. Gradually expanded to 6 contractors. Installed A/V systems, mounted TVs, installed security cameras, and set up Wi-Fi for clients. Offered 125v outlets, switches, and fixture installation & repairs; created low-voltage landscaping designs; Troubleshoot and diagnosed repairs for quick client satisfaction. Managed multiple accounts for various scopes of work. Experience in assorted home maintenance, troubleshooting, and installations in plumbing, electrical, and senior safety.
Highlights
● B2B/B2C client relations: Cultivated high-value B2C and B2B client relationships, increased new business with various media and campaigns, and maintained existing clients with multiple plans and ongoing communications. Secured repeat business and expanded services, adding new clients. Assured 60 new clients yearly
● Property and Tenant transition: Execute comprehensive property turnover services for landlords and property managers across the East Valley, including checklist inspections, hardware repairs, paint touch-ups, and fixture upgrades to ensure fast, rental-ready transitions. Delivered end-to-end field service project management for residential and commercial repairs.
● Smart Home Technology & Electrical: Installed and configured smart home devices, including smart door locks, Ring cameras, video doorbells, USB outlets, and wireless timer switches; and replaced light fixtures, ceiling fans, and upgraded to LED lighting.
● Ownership: Managed multiple accounts, subcontractors, budgets, and resource allocations to ensure contract compliance and on-time close-out; implemented risk mitigation for field execution and safety compliance.
● Expanded client base with Senior Safety & Accessibility Services: Designed and installed custom safety solutions for elderly clients, including bathroom grab bars, safety hardware, upgraded task lighting, and home barrier assessments to improve comfort and independence. Nielsen Media Remote Field Operation Manager & Project Manager April 2006 – January 2023
● Managed statewide field service projects and led remote area managers and field technicians to consistently meet and exceed rigorous corporate performance targets. Led cross-training for sales, area managers, and support staff to improve client satisfaction and exceed company goals. Focused on client relations, retention(churn), and personnel training. Highlights
● Field Operations Manager & Installation Lead: Directed cross-functional field teams, area managers, and remote technical staff for an improved project completion rate of 95%
● Team Organizer: Technical training, weekly market meetings with cross-functional teams. Led improvements in onboarding, training, and market performance KPI’s and contract compliance.
● Project Management methodologies and focused on data to improve in a changing environment. Utilized Agile/Scrum methodologies for quick, sustainable improvements. Improved market size and talent pool year over year. Led upwards of 20 area managers and out-of-state talent during installation project
● Professional Ownership: Recruitment, Hiring, Field Training, Performance Evaluations, Budget control, Fleet Management
Technical Customer Success Manager & Trainer March 1996 - April 2006 The face of Nielsen through the life cycle of clients' participation: Cold calling, sales, installation, maintenance, repair, and support for Nielsen customers; Independent Self-scheduling in technical, interpersonal, and professional representation. Proactively leveraged data analytics and statistical research for needed action plans. Subject matter expert in the field, sales, and company policies and processes. Highlights
● Field Trainer: Hands-on experience teaching new team members on basic company culture, custom installation, configuring, and maintaining audio/visual equipment, TV mounting, and proprietary media hardware.
● Technical Customer Success Manager: All-inclusive package for area management: Sales, installation, and client relations throughout the life of the client cycle; successfully owned multiple 50 + accounts.
● Subject Matter Expert: Proven field record troubleshooting and diagnosing complex technical issues, performing emergency turnaround repairs, and verifying system functionality for quick client resolution
● Technical Background: Extensive background in low-voltage wiring, custom signal flow design, hardware/software/networking customization, 125V outlets/fixtures, and structured media setups. Education
B.A. Business Administration: Minor: Communication: Azusa Pacific University: Azusa, CA Professional Project Management Certification Google Coursera Professional Data Analytics Certification Google Coursera Business Analytics Certification 365 Data Science Business Process Improvement Executive Certification Nielsen Media
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