server, hostess 21+ great social skills, great personality
Resume:
Olivia Mckibben
Norcross, GA *****
************@*****.***
Professional Summary
Detail-oriented front desk receptionist and swim instructor with 3 years of experience in customer service and safety management within the hospitality and recreational sectors. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Demonstrated leadership in organizing group activities and promoting water safety, while consistently receiving positive feedback from clients. Committed to maintaining high standards of service and operational efficiency. Work Experience
Lifeguard/Swim Instructor
Summer gig-Covington, KY
May 2024 to September 2024
• Ensured the safety of swimmers by closely monitoring pool activities and promptly responding to any emergencies or potential hazards
• Provided swim instruction to individuals of all ages and skill levels, focusing on water safety and stroke technique
• Maintained a positive and supportive learning environment, fostering confidence and enthusiasm among students
• Demonstrated strong communication skills by effectively explaining swimming techniques and providing constructive feedback to students
• Adapted teaching methods based on individual learning styles, ensuring maximum engagement and progress for each student
• Conducted regular assessments to track student progress and identify areas for improvement, adjusting instruction accordingly
• Organized group activities such as games and relay races to enhance students' enjoyment of swimming lessons while reinforcing skills learned
• Collaborated with parents/guardians to discuss goals, address concerns, and provide updates on student performance
• Effectively managed challenging situations involving disruptive behavior or conflicts among swimmers with professionalism and tactfulness
• Promoted water safety awareness through educational presentations at community events or schools
• Provided excellent customer service by promptly addressing inquiries or concerns from students or their families
• Led group warm-up exercises and stretching routines before swimming lessons to prevent injuries
• Maintained a clean and organized pool area, including regular cleaning of deck surfaces, restrooms, and changing rooms
Front Desk Receptionist
Family Owned Business-Covington, KY
2022 to 2024
• Provided exceptional customer service to guests, ensuring a positive and memorable experience
• Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
• Effectively handled guest inquiries, complaints, and requests in a professional manner
• Demonstrated strong knowledge of menu items, ingredients, and allergens to provide accurate information to guests
• Managed cash transactions accurately while adhering to company policies and procedures
• Worked collaboratively with team members to achieve daily operational goals
• Adhered to health and safety regulations at all times to ensure the well-being of guests and staff
• Received multiple positive reviews from satisfied customers on various review platforms
• Maintained inventory levels by monitoring stock levels regularly
• Demonstrated excellent problem-solving skills when handling difficult situations or dissatisfied customers
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Created detailed reports on daily activities such as visitor traffic and call volumes for management review
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
• Ordered office supplies ensuring availability while managing costs within budget constraints
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up
• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
Subway Sandwich Artist
Subway-Covington, GA
January 2022 to May 2022
• Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
• Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
• Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
• Operated cash register accurately for order processing, handling payments, and providing change to customers
• Handled food products safely by following proper storage procedures and expiration date monitoring
• Resolved customer complaints or concerns promptly while maintaining a positive attitude
• Managed high-volume production demands while maintaining quality standards
• Increased customer satisfaction ratings through friendly interactions and attentive service Education
High school
Covington, GA
2023
Skills
• Serving
• Restaurant experience
• Food industry
• CPR
• Computer skills
• English
• Food service
• Cash register
• Organizational skills
• Hospitality
• Experience with children
• Teaching
• Communication skills
• Lifeguard experience
• Customer service
• Swimming
• First aid
• Guest services
• Food handling
• Cash handling
Certifications and Licenses
CPR Certification
First Aid Certification
Lifeguard Training
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