Operations Manager Application

INDRA BHATT

GENERAL MANAGER HOTEL & RESORT OPERATIONS

Dehradun, Uttarakhand 248005 • +91-995**-***** • ************@*****.*** PROFESSIONAL SUMMARY

Hospitality professional with 15 years of progressive experience in hotel operations, front office, guest experience and food & beverage. Currently serving as General Manager with The Hosteller Hospitality Pvt. Ltd. in Uttarakhand. Experienced in leading teams, driving service standards, training and development, guest complaint resolution, front-office operations, upselling, budgeting and cross-functional coordination. Hands-on, service-focused leader with strong communication, operational discipline and people-management skills. CORE COMPETENCIES

• Hotel & Resort Operations • General Management • Front Office Management

• Guest Experience • Team Leadership • Training & Development

• F&B; Operations • Revenue & Upselling • Budget & Expense Control

• Guest Complaint Resolution • PMS / Front Office Systems • Safety & Compliance PROFESSIONAL EXPERIENCE

GENERAL MANAGER Apr 2024 – Present

The Hosteller Hospitality Pvt. Ltd. — Uttarakhand

• Lead day-to-day property operations and ensure consistent guest-service and brand standards.

• Manage recruitment, training, supervision and performance of operational and service teams.

• Coordinate employee attendance, payroll-related processes and upsell commission activities.

• Monitor labour, operating expenses and overall departmental financial performance.

• Support property marketing initiatives designed to increase business volume and market share.

• Oversee front desk and business-centre operations and resolve operational issues efficiently.

• Work closely with training and support functions to maintain service and regulatory compliance. OPERATIONS MANAGER Apr 2021 – Mar 2024

Ataraxia Serenity in the Woods — Dehradun, Uttarakhand

• Managed daily operations with a focus on guest service, team performance and departmental coordination.

• Supported recruitment, training, supervision and development of service employees.

• Contributed to F&B; financial performance and adherence to purchasing standards.

• Developed beverage menus, promotions and special offerings to support restaurant and bar business.

• Managed front-desk and business-centre operations and maintained service standards. SENIOR MANAGER – FRONT OFFICE Apr 2020 – Apr 2021 Hotel The Pearl Grand — Dehradun, Uttarakhand

• Led concierge, night audit and reception teams and maintained professional front-desk service.

• Handled guest complaints and service recovery with a focus on fast and courteous resolution.

• Managed recruitment participation, staff scheduling, training and performance supervision.

• Monitored room status, group requirements, shift handovers and interdepartmental communication.

• Managed front-office operations within the allocated budget. FRONT OFFICE MANAGER Jan 2018 – Mar 2020

Hotel Exotica Grand — Delhi

• Supervised reception, check-in/check-out and guest-request handling.

• Used upselling techniques and product knowledge to support room occupancy and hotel revenue.

• Led front-office training, teamwork and performance standards.

• Coordinated VIP and special-event requirements and maintained safety and compliance procedures.

• Worked with front-of-house equipment and property management systems. SENIOR FRONT OFFICE EXECUTIVE Feb 2015 – Jan 2018 Hotel Grand Imperial — Delhi

• Supervised reception operations and ensured efficient check-in/check-out and guest service.

• Developed front-office strategies supporting hotel goals and employee engagement.

• Proactively identified guest issues and maintained effective interdepartmental communication. FRONT OFFICE EXECUTIVE Feb 2014 – Feb 2015

Silver Oak — Gurgaon, Haryana

• Supported front-office operations, guest service and coordination with other departments.

• Contributed to front-office strategies supporting hotel objectives and maintained operational standards. JOB TRAINEE Dec 2011 – Jun 2012

Taj Sets Air Catering — Delhi

• Trained in Indian, Continental and Chinese cuisine, including tandoor and curry preparation.

• Handled food presentation, kitchen setup and training support for new team members. INDUSTRIAL TRAINEE May 2010 – Nov 2010

Hotel Centaur — IGI Airport, New Delhi

• Industrial training across Front Office, Food & Beverage Service, Kitchen and Housekeeping. EDUCATION

B.Sc. – Hospitality & Catering Management Jagannath Institute of Management, Delhi 2008 – 2011 B.Sc. – Hotel Management / Hospitality & Tourism JIMS & Sikkim Manipal University, Delhi 2008 – 2011 ADDITIONAL SKILLS

Communication • Customer Service • Leadership • Team Management • MS Office • Administrative Operations • Cash Handling • Food Preparation • Computer Applications • Driving

CAREER DETAILS: 15 years’ hospitality experience Eligible to work in India Willing to relocate Notice period: 1 month

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